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Retail Customer Service Specialist Jobs (NOW HIRING)

Sherwin-Williams

Retail Customer Service Specialist

El Paso, TX · On-site

$14.75 - $17.25/hr

  • Medical

  • Retirement

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

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Retail Customer Service Specialist information

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How much do retail customer service specialist jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for retail customer service specialist in the United States is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a retail customer service specialist, and why are they important?

To thrive as a Retail Customer Service Specialist, you need strong interpersonal skills, product knowledge, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is often required. Outstanding communication, patience, and problem-solving abilities help you excel in customer interactions and team settings. These skills ensure effective service delivery, customer satisfaction, and smooth store operations.

What is the difference between Retail Customer Service Specialist vs Retail Sales Associate?

AspectRetail Customer Service SpecialistRetail Sales Associate
CredentialsHigh school diploma; customer service skillsHigh school diploma; sales skills
Work EnvironmentCustomer support counters, service desksSales floors, checkout areas
Employer & Industry UsageRetail stores, customer service centersRetail stores, sales departments
Primary FocusAssisting customers, resolving issuesPromoting and selling products

While both roles work in retail environments, a Retail Customer Service Specialist primarily focuses on assisting customers and resolving issues, whereas a Retail Sales Associate emphasizes selling products and increasing sales. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What does a retail customer service specialist do?

A Retail Customer Service Specialist assists customers in retail stores by answering questions, resolving issues, and providing product information. They ensure a positive shopping experience by helping customers find items, processing transactions, and handling returns or exchanges. These specialists may also restock shelves, maintain store displays, and support other staff as needed. Their main goal is to ensure customer satisfaction and foster repeat business.

How much does a retail customer service specialist make?

The average hourly wage for a retail customer service specialist is around $12 to $15, with annual salaries typically ranging from $25,000 to $35,000. Compensation varies based on experience, location, and the employer, and the role often requires strong communication and problem-solving skills.

What are some common challenges faced by retail customer service specialists, and how can they be managed effectively?

Retail Customer Service Specialists often encounter challenges such as handling difficult customers, managing high volumes during peak hours, and balancing multiple tasks like processing transactions and restocking shelves. Effective communication skills, patience, and a calm demeanor are essential for resolving customer issues and maintaining a positive store environment. Many employers provide ongoing training and support, and teamwork is key—colleagues and supervisors are usually available to assist with escalated situations, ensuring you’re not handling tough moments alone.
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Who are the top companies hiring for Retail Customer Service Specialist jobs?

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Retail Customer Service Specialist jobs near you
Infographic showing various Retail Customer Service Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,310 per year, or $17.9 per hour.

Retail Customer Service Specialist

Sherwin-Williams

West Peoria, IL • On-site

$17.50/hr

Other

Posted 26 days ago

Sherwin-Williams rating

7.6

Company rating: 7.6 out of 10

Based on 679 frontline employees who took The Breakroom Quiz

228th of 538 rated manufacturers

Job description

Customer Service Specialist

The individual selected for this role will be expected to work at Store #3267, located at: 4807 N. Rockwood Dr., Peoria, IL 61615. This is a Part-Time job. Starting Pay: $17.50/hr OR based on relevant experience.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Responsibilities
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistently with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Qualifications

Minimum Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must have a valid, unrestricted Driver's License
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
  • If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
  • If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

  • Have at least a High School diploma or GED
  • Have at least one (1) year of experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish
About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible

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