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Retail Service Specialist Jobs (NOW HIRING)

O'Reilly Auto Parts

Retail Service Specialist

Waco, TX · On-site

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ...

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How much do retail service specialist jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for retail service specialist in the United States is $20.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $22.84 per hour, depending on experience, location, and employer.

What is a retail service specialist?

A Retail Service Specialist is a professional responsible for providing customer service, assisting with sales, and maintaining the overall appearance and organization of a retail store. Their duties often include greeting customers, answering questions about products, restocking shelves, and processing transactions at the register. They play a key role in ensuring customers have a positive shopping experience and that store operations run smoothly. Additionally, they may help with inventory management and promotional displays. This position requires strong communication skills and a customer-focused attitude.

What is the difference between Retail Service Specialist vs Retail Sales Associate?

AspectRetail Service SpecialistRetail Sales Associate
Primary RoleProvides customer service, handles returns, assists with product issuesEngages customers, promotes sales, assists with product selection
Required SkillsCustomer service, problem-solving, product knowledgeCommunication, sales techniques, product knowledge
Work EnvironmentRetail stores, customer service countersRetail stores, sales floors
Common CertificationsNone typically required, but customer service training helpfulNone typically required

Both roles are common in retail, focusing on customer interaction. The Retail Service Specialist emphasizes resolving customer issues and service, while the Retail Sales Associate concentrates on sales and product promotion. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What are some common challenges faced by retail service specialists, and how can they be effectively managed?

Retail Service Specialists often encounter challenges such as managing high customer traffic during peak hours, handling difficult customer interactions, and staying updated on product knowledge. Effective time management, strong communication skills, and ongoing training can help address these issues. Building positive relationships with team members and utilizing support from supervisors also play a key role in navigating daily challenges and maintaining excellent customer service.

What are the key skills and qualifications needed to thrive as a retail service specialist?

To thrive as a Retail Service Specialist, strong customer service skills, basic sales knowledge, and a high school diploma or equivalent are generally required. Familiarity with point-of-sale (POS) systems, inventory management software, and product databases is typically needed. Exceptional communication, problem-solving abilities, and a positive attitude help individuals excel in customer interactions and team environments. These skills and qualities are essential for delivering excellent service, driving sales, and ensuring smooth store operations.
What cities are hiring for Retail Service Specialist jobs? Cities with the most Retail Service Specialist job openings:
Who are the top companies hiring for Retail Service Specialist jobs? The top employers for Retail Service Specialist jobs are:
What states have the most Retail Service Specialist jobs? States with the most job openings for Retail Service Specialist jobs include:
What are popular job titles related to Retail Service Specialist jobs? For Retail Service Specialist jobs, the most frequently searched job titles are:
Retail Service Specialist jobs near you
Infographic showing various Retail Service Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,262 per year, or $20.3 per hour.

Retail Service Specialist

O'Reilly Auto Parts

Stone Mountain, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

O'Reilly Auto Parts rating

5.3

Company rating: 5.3 out of 10

Based on 1,887 frontline employees who took The Breakroom Quiz

549th of 731 rated retailers

Job description

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Strong communication skills
Ability to obtain RSS Certification
Desired:
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.

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