Service Specialist Jobs (NOW HIRING)

About Us:

Opensity Solutions is the largest techenabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

Opensity Solutions is seeking a qualified candidate for the position of Service Specialist. Service Specialists provide a variety of support within our client locations. They cross train in multiple service areas such as filing, reception, hospitality, records, copy, mail, or other positions as applicable. Service Specialists are expected to provide support to all requests and flex services with a "can do" attitude and philosophy. This position requires a team player mentality, ability to deliver on service commitments timely, and communication skills both with our internal team and our client staff.

Essential JobResponsibilities

• MailServicesincludesmetering,sorting,anddistributingmailand accountable packagesper schedule
• Copy Servicesincludesaccurately producingcopy,printand scan projectsperwritten instructions
• Receptionincludesanswering incoming telephone calls androuting totheappropriateperson, willgreet and announce visitors in a friendly andprofessionalmanner
• Hospitality Servicesincludescoordination and upkeep of client conference rooms,common areasand kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed
• Floor Coordinationincludesthe upkeep of copy roomsandstocking of general supplies, delivery of paper, and basic daily maintenance
• FacilitiesServicesmay includehanging pictures, small office moves, cleaningservicesand communication with key client contactsregardingbuilding/equipment concerns.

Qualifications & Requirements

• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Ability to learn skills quickly
• Flexibility in dealing with simultaneous projects
• Attention to detail
• Ability to function with a high level of patience, tact and diplomacy in handling any difficult situations
• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.
• Excellent organizational and communication skills
• Strong initiative required; ability to work independently with minimal direct supervision
• High School Diploma or equivalent
• Minimum of 1-year experience in a copy/mail service center environment or other service industry
• Previous experience in a client service-oriented field/business professional environment
• Knowledge of copy machines and utilization of typical office services equipment and technology
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is up to 18.50 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.