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Branch Service Representative Jobs (NOW HIRING)

Galls

Retail Service Representative

Seattle, WA

BRANCH SERVICE REPRESENTATIVE FULL TIME Galls is looking for a Retail Field Service Associate Full Time Galls proudly serves Americas Public Safety and Military professionals by combining the ...

Galls

Retail Service Representative

Seattle, WA

BRANCH SERVICE REPRESENTATIVE - FULL TIME Galls is looking for a Retail Field Service Associate - Full Time Galls ® proudly serves America's Public Safety and Military professionals by combining the ...

Galls

Retail Service Representative

Seattle, WA · On-site

BRANCH SERVICE REPRESENTATIVE FULL TIME Galls is looking for a Retail Field Service Associate Full Time Galls proudly serves America's Public Safety and Military professionals by combining the ...

Jobs for Humanity

Branch Service Officers

Sebastopol, CA

$18.75 - $25.50/hr

Westamerica Bank Operational Branch Services Officer SEBASTOPOL, CA Sebastopol Branch Job Type ... The physical demands described here are representative of those that must be met by an employee to ...

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Branch Service Representative information

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$56.6K

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How much do branch service representative jobs pay per year?

As of Aug 24, 2026, the average yearly pay for branch service representative in the United States is $56,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $63,000.00 per year, depending on experience, location, and employer.

What is a branch service representative?

A Branch Service Representative is a professional who works at a bank or credit union branch, assisting customers with their financial transactions and inquiries. Their responsibilities typically include processing deposits and withdrawals, answering account-related questions, resolving customer issues, and promoting the institution’s services. They play a vital role in ensuring a positive customer experience and maintaining the smooth operation of the branch. Attention to detail, strong communication skills, and a customer-focused attitude are important for this role.

What are the key skills and qualifications needed to thrive as a branch service representative, and why are they important?

To excel as a Branch Service Representative, you need a solid understanding of customer service, banking operations, and cash handling, typically supported by a high school diploma or equivalent experience in financial services. Familiarity with banking software, transaction processing systems, and compliance protocols is essential for daily tasks. Strong interpersonal skills, attention to detail, and problem-solving abilities help foster positive client relationships and resolve issues efficiently. These skills are crucial for maintaining customer satisfaction, operational accuracy, and regulatory compliance in a branch environment.

What are some common challenges faced by branch service representatives, and how can they be successfully managed?

Branch Service Representatives frequently encounter challenges such as handling high volumes of customer inquiries, resolving complex service issues, and maintaining accuracy under pressure. Successfully managing these challenges often involves strong communication skills, attention to detail, and the ability to multitask efficiently. Building a solid understanding of the bank’s products and processes, as well as collaborating closely with team members, helps ensure positive customer experiences and smooth daily operations. Ongoing training and support from supervisors also play a key role in overcoming these hurdles.

What is the difference between Branch Service Representative vs Customer Service Associate?

AspectBranch Service RepresentativeCustomer Service Associate
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, financial institutionsRetail stores, call centers, or bank branches
Employer & IndustryFinancial services, banking industryRetail, banking, or customer service sectors
Common Search/ComparisonYesYes

The main difference between a Branch Service Representative and a Customer Service Associate lies in their work environment and specific responsibilities. Branch Service Representatives primarily work within bank branches handling financial transactions and customer inquiries related to banking services. Customer Service Associates work across various retail or service sectors, focusing on general customer support. Both roles require strong communication skills, but the Branch Service Representative often needs banking-specific knowledge and certifications.

What cities are hiring for Branch Service Representative jobs?

Cities with the most Branch Service Representative job openings:

Who are the top companies hiring for Branch Service Representative jobs?

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What states have the most Branch Service Representative jobs?

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Branch Service Representative jobs near you
Infographic showing various Branch Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,616 per year, or $27.2 per hour.

Branch Service Representative (JFK)

Dupaco Credit Union

Dubuque, IA • On-site

$20.85/hr

Full-time

Retirement

Re-posted 14 days ago

Job description

As a Branch Services Representative, you'll process transactions, assist members with account management, and educate them on products and services. You’ll also engage in cross-selling, conduct proactive outreach, and support branch operations while ensuring compliance with regulations. Your role is crucial in enhancing member relationships and promoting financial services. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.85/HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving. 

#DupacoDifference.  https://www.youtube.com/watch?v=Oy_rZxNXcC8

What You'll Do: 

  •  Accurately process a variety of transactions for members including but not limited to deposits, withdrawals, transfers, and loan payments and assist members in the lobby.
  • Assist and educate members with Interactive Teller Machines (ITMs) as needed.
  • Balance cash drawers and reconcile transactions at the end of the day. 
  •  Open member accounts, including checking, savings, and certificates of deposit (CDs) and offering full -family membership to new and existing members.
  • Accurately close member accounts.
  • Responsible for assisting members through a Visa application by communicating approval/denial and process balance transfers.
  • Perform account maintenance tasks such as updating personal information and managing account inquiries. 
  •  Educate members on features, benefits, and fees of the credit union and Dupaco products and services. 
  • Cross Sell Dupaco Products and services by engaging, identifying, and advocating for digital services by highlighting benefits, addressing potential concerns, and demonstrating how they can enhance the member’s experience to support the branch and organizational goals.
  • Proactive outreach and outbound calls to members as assigned. 
  • Perform Money Makeovers and Credit History Lessons and identify opportunities to deepen the relationship with the member by offering products and services.
  • Identify and refer potential leads for specialized services, such as Mortgage Loans, Business Loans, Business Services, Dupaco Insurance Services, Dupaco Financial Services, etc. 
  • Assist with branch operations, including opening and closing procedures, cash handling equipment and machines, including balancing, servicing, and reconciling. 
  • Ensure adherence to all credit union regulations, policies, and compliance procedures and requirements. 
  • Utilize available resources and tools to detect and report suspicious activities and transactions.
  • Participate in branch meetings and training sessions to stay current on Dupaco policies and products. 
  • Perform other duties as assigned. 

You’ll need: 

  • High school diploma or equivalent.
  • Previous costumer services or equivalent experience.
  • Fluent in both English & Spanish (Bilingual) preferred.
  • Previous cash handling experience preferred.
  • Excellent interpersonal and communication skills to represent the financial institution in a positive and professional way when dealing with membership, and other staff members.
  • Strong problem-solving skills, and an aptitude for learning new technologies.
  • Strong attention to detail

Apply