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Branch Service Officers

Sebastopol, CA

$18.75 - $25.50/hr

Westamerica Bank Operational Branch Services Officer SEBASTOPOL, CA Sebastopol Branch Job Type ... The physical demands described here are representative of those that must be met by an employee to ...

Penske

Branch Service Manager

Atlanta, GA

A Branch Service Manager's responsibility is managing the shop floor and handling minor shop ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Branch Service Manager

Atlanta, GA

A Branch Service Manager's responsibility is managing the shop floor and handling minor shop ... The physical and mental demands described here are representative of those that must be met by an ...

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Branch Service Representative information

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$36.5K

$56.6K

$70K

How much do branch service representative jobs pay per year?

As of Aug 4, 2026, the average yearly pay for branch service representative in the United States is $56,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $63,000.00 per year, depending on experience, location, and employer.

What is a branch service representative?

A Branch Service Representative is a professional who works at a bank or credit union branch, assisting customers with their financial transactions and inquiries. Their responsibilities typically include processing deposits and withdrawals, answering account-related questions, resolving customer issues, and promoting the institution’s services. They play a vital role in ensuring a positive customer experience and maintaining the smooth operation of the branch. Attention to detail, strong communication skills, and a customer-focused attitude are important for this role.

What is the difference between Branch Service Representative vs Customer Service Associate?

AspectBranch Service RepresentativeCustomer Service Associate
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, financial institutionsRetail stores, call centers, or bank branches
Employer & IndustryFinancial services, banking industryRetail, banking, or customer service sectors
Common Search/ComparisonYesYes

The main difference between a Branch Service Representative and a Customer Service Associate lies in their work environment and specific responsibilities. Branch Service Representatives primarily work within bank branches handling financial transactions and customer inquiries related to banking services. Customer Service Associates work across various retail or service sectors, focusing on general customer support. Both roles require strong communication skills, but the Branch Service Representative often needs banking-specific knowledge and certifications.

What are the key skills and qualifications needed to thrive as a branch service representative, and why are they important?

To excel as a Branch Service Representative, you need a solid understanding of customer service, banking operations, and cash handling, typically supported by a high school diploma or equivalent experience in financial services. Familiarity with banking software, transaction processing systems, and compliance protocols is essential for daily tasks. Strong interpersonal skills, attention to detail, and problem-solving abilities help foster positive client relationships and resolve issues efficiently. These skills are crucial for maintaining customer satisfaction, operational accuracy, and regulatory compliance in a branch environment.

What are some common challenges faced by branch service representatives, and how can they be successfully managed?

Branch Service Representatives frequently encounter challenges such as handling high volumes of customer inquiries, resolving complex service issues, and maintaining accuracy under pressure. Successfully managing these challenges often involves strong communication skills, attention to detail, and the ability to multitask efficiently. Building a solid understanding of the bank’s products and processes, as well as collaborating closely with team members, helps ensure positive customer experiences and smooth daily operations. Ongoing training and support from supervisors also play a key role in overcoming these hurdles.
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Branch Service Representative jobs near you
Infographic showing various Branch Service Representative job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,616 per year, or $27.2 per hour.

Branch Service Representative

FreeStar Financial Credit Union

Clinton Township, MI • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

FreeStar Financial Credit Union is looking for an entry level Branch Service Representative. If you have demonstrate professionalism and excel at customer service, this member service position may be the role for you!

Job Location: Clinton Township

Days: Monday-Friday, Occasional Saturdays

Benefits:

120 hours PTO in the 1st year

Affordable healthcare/dental/vision available at 30 days

401k with up to 6% match

Up to a 5% annual incentive bonus

Salary: $18 per hour and incentives

Purpose:

The primary purpose of a Branch Service Representative is to assist FreeStar Financial Credit Union in fulfilling our mission. This is accomplished by identifying member needs, and accurately and efficiently processing transactions, maintaining a consistent balancing record in accordance with accordance with credit union policies and procedures.

Duties:

Observe all of the core values that have been established and abide by the standards of the position, which have been developed to support our values and provide superior service to our members.

Responsible for, but not limited to, opening new accounts, certificates, and IRA's.

Assist members with requests and questions relating to the function and servicing of their accounts.

Provide efficient and accurate service in transactions which include, but not limited to, account status and activity, check cashing, deposits, withdrawals, transfers, loan payments and resolving eService issues in person and over the phone.

Act as a back-up teller balancing on a daily basis the assigned cash drawer, TCR and ITM including all negotiable instruments.

Act as back-up vault teller as needed, placing weekly cash orders timely as well as accepting and verifying incoming/outgoing cash from the Federal Reserve and being responsible for the daily vault cash to and from the tellers as well as balancing the vault daily.

Meet member needs by cross-selling all products and services offered by the credit union, including but not limited to lending protection solutions. Must achieve all minimum sales standards as established by leadership.

Education & Experience:

High School Diploma or equivalent.

Preferred minimum of one year of experience in the financial industry.

Preferred experience in a retail or sales position.



Job Posted by ApplicantPro