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Branch Service Representative Jobs (NOW HIRING)

EagleBank

Branch Service Manager

Washington, DC · On-site

$60K - $91K/yr

Maintains a strong working knowledge of Teller, Customer Service Representative, and Branch Manager responsibilities and can function in role, when needed. Qualifications Requirements: * H.S. Diploma ...

EagleBank

Branch Service Manager

Washington, DC · On-site

$60K - $91K/yr

Maintains a strong working knowledge of Teller, Customer Service Representative, and Branch Manager responsibilities and can function in role, when needed. Qualifications Requirements: * H.S. Diploma ...

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Branch Service Representative information

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$36.5K

$56.6K

$70K

How much do branch service representative jobs pay per year?

As of Jun 17, 2026, the average yearly pay for branch service representative in the United States is $56,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $63,000.00 per year, depending on experience, location, and employer.

What is a Branch Service Representative?

A Branch Service Representative is a professional who works at a bank or credit union branch, assisting customers with their financial transactions and inquiries. Their responsibilities typically include processing deposits and withdrawals, answering account-related questions, resolving customer issues, and promoting the institution’s services. They play a vital role in ensuring a positive customer experience and maintaining the smooth operation of the branch. Attention to detail, strong communication skills, and a customer-focused attitude are important for this role.

What is the difference between Branch Service Representative vs Customer Service Associate?

AspectBranch Service RepresentativeCustomer Service Associate
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, financial institutionsRetail stores, call centers, or bank branches
Employer & IndustryFinancial services, banking industryRetail, banking, or customer service sectors
Common Search/ComparisonYesYes

The main difference between a Branch Service Representative and a Customer Service Associate lies in their work environment and specific responsibilities. Branch Service Representatives primarily work within bank branches handling financial transactions and customer inquiries related to banking services. Customer Service Associates work across various retail or service sectors, focusing on general customer support. Both roles require strong communication skills, but the Branch Service Representative often needs banking-specific knowledge and certifications.

What are the key skills and qualifications needed to thrive as a Branch Service Representative, and why are they important?

To excel as a Branch Service Representative, you need a solid understanding of customer service, banking operations, and cash handling, typically supported by a high school diploma or equivalent experience in financial services. Familiarity with banking software, transaction processing systems, and compliance protocols is essential for daily tasks. Strong interpersonal skills, attention to detail, and problem-solving abilities help foster positive client relationships and resolve issues efficiently. These skills are crucial for maintaining customer satisfaction, operational accuracy, and regulatory compliance in a branch environment.

What are some common challenges faced by Branch Service Representatives, and how can they be successfully managed?

Branch Service Representatives frequently encounter challenges such as handling high volumes of customer inquiries, resolving complex service issues, and maintaining accuracy under pressure. Successfully managing these challenges often involves strong communication skills, attention to detail, and the ability to multitask efficiently. Building a solid understanding of the bank’s products and processes, as well as collaborating closely with team members, helps ensure positive customer experiences and smooth daily operations. Ongoing training and support from supervisors also play a key role in overcoming these hurdles.
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What states have the most Branch Service Representative jobs? States with the most job openings for Branch Service Representative jobs include:
What are popular job titles related to Branch Service Representative jobs? For Branch Service Representative jobs, the most frequently searched job titles are:
Branch Service Representative jobs near you
Infographic showing various Branch Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 37% Full Time, 54% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,616 per year, or $27.2 per hour.
Branch Service Representative - Full Time - Rancho Mirage

Branch Service Representative - Full Time - Rancho Mirage

Altura Credit Union

Rancho Mirage, CA

$21.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

SUMMARY
The Branch Services Representative Welcomes Members to the branch, performs their financial transaction, and guides them through a successful and rewarding experience to increase each Member’s profitability potential and to guarantee that every Member, every time, receives a warm and positive experience. Displays Altura Credit Union’s Core Values (Respect, Integrity, Innovation, Passion, and Excellence) to both external and internal Members. Takes ownership of every Member every time and provides “Start to Finish” Member service. A Branch Service Representative (BSR) is typically an entry-level position within Altura’s branch network. As a BSR gains experience and develops skills, they are expected to advance to a Branch Service Representative III position within 12-18 months of hire.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Demonstrates excellence in Member service by welcoming Members to the branch and providing service in an efficient, friendly, and professional manner. Maintains a member survey average score of 9.5 or above.
  • Profiles Members to determine Members’ needs and directs them to the proper services and resources for transacting business. Cross-sells Altura Credit Union and its Affiliate’s products and services. Consistently achieves monthly referral quota.
  • Accurately performs Symitar functions and balances cash drawer daily.
  • Adheres to compliance issues, policies, and procedures to preserve the operational integrity of the branch network.
  • Preserves the retail image of the branch office by maintaining a superior appearance of professionalism, cleanliness, and organization.
  • In-person and/or online personal development training.

EDUCATION, EXPERIENCE, and/or QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High school diploma or equivalent required; college preferred.
  • Minimum of six (6) months’ experience in retail or customer service required.
  • Exceptional customer service skills required.
  • Prior experience handling cash preferred.

Why Altura?
WORK-LIFE BALANCE
  • Vacation (10+ or Minimum Days)
  • Sick (8 Days)
  • Holidays (11 Days amp; 1/2 Day Christmas Eve)
  • Birthday amp; Anniversary Day Off
  • Specialized Paid Time Off (Jury Duty, Bereavement, etc.)
  • Community Volunteer Events
  • Social Events amp; Outings
  • Event amp; Venue Discounts
WEALTH INCENTIVES
  • Competitive Pay
  • Stakeholders
  • 401k Dollar-for-Dollar Match up to 6% (after one year of service)
  • Business Attire Allowance
  • Annual Performance Review amp; Increase
  • Wellness Incentive
  • Tuition Reimbursement
  • Awards, Recognitions amp; Incentives
  • Free Checking amp; Savings Accounts
  • Discounted Employee Loan Rates
HEALTH AND WELLNESS
  • Kaiser and Cigna Medical amp; Prescription Plans
  • Dental amp; Vision
  • Fitness Challenges amp; Gym Access
  • Onsite Wellness Programs
  • Medical amp; Dependent Flex Spending Account
  • Life amp; A amp;D Insurance
  • Employee Assistance Program
  • Pet Insurance

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