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Branch Service Representative Jobs (NOW HIRING)

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Branch Service Officers

Sebastopol, CA

$18.75 - $25.50/hr

Westamerica Bank Operational Branch Services Officer SEBASTOPOL, CA Sebastopol Branch Job Type ... The physical demands described here are representative of those that must be met by an employee to ...

Riverview

Branch Service Leader

Ridgefield, WA · On-site

$31 - $36/hr

The Branch Services Leader is accountable for driving the overall profitability and operational ... Represent the bank at local community events, professional organizations, and civic groups ...

Penske

Branch Service Manager

Miami, FL · On-site

A Branch Service Manager's responsibility is managing the shop floor and handling minor shop ... The physical and mental demands described here are representative of those that must be met by an ...

Penske

Branch Service Manager

Fort Pierce, FL

A Branch Service Manager's responsibility is managing the shop floor and handling minor shop ... The physical and mental demands described here are representative of those that must be met by an ...

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Branch Service Representative information

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$36.5K

$56.6K

$70K

How much do branch service representative jobs pay per year?

As of Jun 23, 2026, the average yearly pay for branch service representative in the United States is $56,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $63,000.00 per year, depending on experience, location, and employer.

What is a Branch Service Representative?

A Branch Service Representative is a professional who works at a bank or credit union branch, assisting customers with their financial transactions and inquiries. Their responsibilities typically include processing deposits and withdrawals, answering account-related questions, resolving customer issues, and promoting the institution’s services. They play a vital role in ensuring a positive customer experience and maintaining the smooth operation of the branch. Attention to detail, strong communication skills, and a customer-focused attitude are important for this role.

What is the difference between Branch Service Representative vs Customer Service Associate?

AspectBranch Service RepresentativeCustomer Service Associate
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, financial institutionsRetail stores, call centers, or bank branches
Employer & IndustryFinancial services, banking industryRetail, banking, or customer service sectors
Common Search/ComparisonYesYes

The main difference between a Branch Service Representative and a Customer Service Associate lies in their work environment and specific responsibilities. Branch Service Representatives primarily work within bank branches handling financial transactions and customer inquiries related to banking services. Customer Service Associates work across various retail or service sectors, focusing on general customer support. Both roles require strong communication skills, but the Branch Service Representative often needs banking-specific knowledge and certifications.

What are the key skills and qualifications needed to thrive as a Branch Service Representative, and why are they important?

To excel as a Branch Service Representative, you need a solid understanding of customer service, banking operations, and cash handling, typically supported by a high school diploma or equivalent experience in financial services. Familiarity with banking software, transaction processing systems, and compliance protocols is essential for daily tasks. Strong interpersonal skills, attention to detail, and problem-solving abilities help foster positive client relationships and resolve issues efficiently. These skills are crucial for maintaining customer satisfaction, operational accuracy, and regulatory compliance in a branch environment.

What are some common challenges faced by Branch Service Representatives, and how can they be successfully managed?

Branch Service Representatives frequently encounter challenges such as handling high volumes of customer inquiries, resolving complex service issues, and maintaining accuracy under pressure. Successfully managing these challenges often involves strong communication skills, attention to detail, and the ability to multitask efficiently. Building a solid understanding of the bank’s products and processes, as well as collaborating closely with team members, helps ensure positive customer experiences and smooth daily operations. Ongoing training and support from supervisors also play a key role in overcoming these hurdles.
What cities are hiring for Branch Service Representative jobs? Cities with the most Branch Service Representative job openings:
What states have the most Branch Service Representative jobs? States with the most job openings for Branch Service Representative jobs include:
What are popular job titles related to Branch Service Representative jobs? For Branch Service Representative jobs, the most frequently searched job titles are:
Branch Service Representative jobs near you
Infographic showing various Branch Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 37% Full Time, 54% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,616 per year, or $27.2 per hour.
Personal Banker/Branch Service Representative

Personal Banker/Branch Service Representative

First City Credit Union

Lakewood, CA • On-site

$20 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

The Personal Banker/Branch Service Representative will assume, but not be limited to, the following responsibilities:
  • Responds to members' requests for information on various products and services, answers questions, conducts basic research on members' accounts and/or refers members to appropriate individual for solution.
  • Receives members at assigned teller station, determines nature of member's business, and processes accurate transactions, such as deposits, withdrawals, payments and transfers, in person, by mail, or telephone.
  • Processes Visa cash advances and loan payments, and updates member address information.
  • Opens various credit union accounts, including IRAs, trusts, term certificates, shares and share draft accounts.
  • Interviews loan applicants, counsel's members regarding consumer loan options, prepares documents and loan records, and makes sound recommendations to Loan Officers.
  • Discloses and funds approved loans. In the event a loan is denied, explains reason for loan decision.
  • Determines members' financial needs and provides products and service information to them that meets those needs.

The successful candidate will possess the following education, knowledge and skillsets:
  • High school diploma, GED, or equivalent
  • Two years of financial institution experience
  • Excellent written and verbal communication, customer service and sales skills
  • Personal computer proficiency with Microsoft Word and Excel
  • Excellent critical thinking skills

Additional Information:
  • Full Time, Mon-Sat, must be available and flexible with schedule

We provide competitive compensation and benefits package that includes:
  • Medical, dental, and vision insurance
  • Life insurance
  • 401k Retirement Plan (matching contribution=5%, immediate vesting)
  • Paid Time Off (PTO)
  • Paid Holidays
  • Educational Reimbursement

"Actual compensation is determined based on experience, education, skills, internal equity, and other job-related factors."
EOE
First City Credit Union logo

About First City Credit Union

Sourced by ZipRecruiter

First City Credit Union is a nation leading 5 star rated credit union. With more than $900 million in Assets, more than 56,000 Members, and Capital reserves of 13.0% of assets a measurement of strength that few banks or credit unions can match . First City is among the Nation’s Strongest Financial Institutions. As a credit union, First City Credit Union is a cooperative Not for Profit Financial Institution, Owned and Operated by our members. We offer most of the Consumer Financial Services offered by Banks. Unlike Banks, however, our earnings are returned to members in the form of Superior Loan and Deposit rates, Lower fees, and Higher Quality Personalized Service.

Industry

Commercial banking

Company size

51 - 200 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1937

Social media

Facebook

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