ZipRecruiter

Log In

1

Branch Service Representative Jobs (NOW HIRING)

Zionsbank Corp

Branch Service Manager (Reno, NV)

Reno, NV · On-site

$56K - $65K/yr

... representation and cultural sharing among our colleagues. At Nevada State Bank, we truly believe ... Be responsible to manage the branch service, sales and operations functions to achieve the ...

next page

Showing results 1-20

All JobsBranch Service Representative Jobs

Branch Service Representative information

See salary details

$36.5K

$56.6K

$70K

How much do branch service representative jobs pay per year?

As of Jul 15, 2026, the average yearly pay for branch service representative in the United States is $56,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $63,000.00 per year, depending on experience, location, and employer.

What is a Branch Service Representative?

A Branch Service Representative is a professional who works at a bank or credit union branch, assisting customers with their financial transactions and inquiries. Their responsibilities typically include processing deposits and withdrawals, answering account-related questions, resolving customer issues, and promoting the institution’s services. They play a vital role in ensuring a positive customer experience and maintaining the smooth operation of the branch. Attention to detail, strong communication skills, and a customer-focused attitude are important for this role.

What is the difference between Branch Service Representative vs Customer Service Associate?

AspectBranch Service RepresentativeCustomer Service Associate
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, financial institutionsRetail stores, call centers, or bank branches
Employer & IndustryFinancial services, banking industryRetail, banking, or customer service sectors
Common Search/ComparisonYesYes

The main difference between a Branch Service Representative and a Customer Service Associate lies in their work environment and specific responsibilities. Branch Service Representatives primarily work within bank branches handling financial transactions and customer inquiries related to banking services. Customer Service Associates work across various retail or service sectors, focusing on general customer support. Both roles require strong communication skills, but the Branch Service Representative often needs banking-specific knowledge and certifications.

What are the key skills and qualifications needed to thrive as a Branch Service Representative, and why are they important?

To excel as a Branch Service Representative, you need a solid understanding of customer service, banking operations, and cash handling, typically supported by a high school diploma or equivalent experience in financial services. Familiarity with banking software, transaction processing systems, and compliance protocols is essential for daily tasks. Strong interpersonal skills, attention to detail, and problem-solving abilities help foster positive client relationships and resolve issues efficiently. These skills are crucial for maintaining customer satisfaction, operational accuracy, and regulatory compliance in a branch environment.

What are some common challenges faced by Branch Service Representatives, and how can they be successfully managed?

Branch Service Representatives frequently encounter challenges such as handling high volumes of customer inquiries, resolving complex service issues, and maintaining accuracy under pressure. Successfully managing these challenges often involves strong communication skills, attention to detail, and the ability to multitask efficiently. Building a solid understanding of the bank’s products and processes, as well as collaborating closely with team members, helps ensure positive customer experiences and smooth daily operations. Ongoing training and support from supervisors also play a key role in overcoming these hurdles.
What cities are hiring for Branch Service Representative jobs? Cities with the most Branch Service Representative job openings:
What states have the most Branch Service Representative jobs? States with the most job openings for Branch Service Representative jobs include:
What job categories do people searching Branch Service Representative jobs look for? The top searched job categories for Branch Service Representative jobs are:
What are popular job titles related to Branch Service Representative jobs? For Branch Service Representative jobs, the most frequently searched job titles are:
Branch Service Representative jobs near you
Infographic showing various Branch Service Representative job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $56,616 per year, or $27.2 per hour.

Branch Service Manager (Fernley, NV)

Zionsbank Corp

Fernley, NV • On-site

$56K - $60K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Nevada State Bank, a division of Zions Bancorporation, N.A., was founded on Dec. 9, 1959 by 12 businessmen full of Nevada's pioneering spirit. As a full-service bank, we offer a complete range of consumer, private, and business banking services. Our colleagues regularly volunteer in their communities and have been dedicated to helping make Nevada a better place to live for more than 60 years. By embracing the bank's Core Values of extraordinary service, adaptability, teamwork, communication, development, accountability, community, and respect-we have built a culture of service and engagement. NSB has a commitment to career development through tuition reimbursement and continuous learning opportunities, in addition to other competitive benefit offerings. We offer medical benefits on day one, 401k matching, and paid holidays. With a strong belief in diversity, equity, and inclusion, NSB offers several colleague-led diversity forums with the intent to ensure representation and cultural sharing among our colleagues. At Nevada State Bank, we truly believe that it matters WHO you work with.

We are now accepting applications for a Branch Service Manager to join the team located at our branch in Fernley, NV. Branch hours are Monday through Friday.

Essential Functions:

  • Be responsible to manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.
  • Be responsible to perform the following tasks and/or regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement, and termination of employees.
  • Be responsible for training, coaching and mentoring employees.
  • Provides leadership and training for the sale and referral of bank products and services.
  • Be responsible to resolve and respond to client service issues, complex client complaints and questions.
  • Directs the work of managed employees.
  • If needed, schedules and sets hours of work.
  • Maintains production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency.
  • Recommends promotions or other changes in employee status, handles employee complaints and grievances.
  • Perform other duties as assigned.

Qualifications:

  • 2 years' experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. (Combination of education and experience may meet requirements.)
  • Knowledge of the banking industry, processes, procedures, regulations and products.
  • Knowledge of lending process and procedures.
  • Strong customer service, relationships building, sales and management skills.
  • Able to handle various client concerns and problems.
  • Good communication skills, both verbal and written.
  • Knowledge of computer programs, i.e., word processing, spreadsheets etc.
  • Ability to set and maintain high quality work standards.
  • Ability to lead a group.
  • Ability to deal effectively with people in various job capacities.
  • Excellent problem solving and communication skills.
  • High School diploma or equivalent.

Benefits:

  • Medical, Dental and Vision Insurance - START DAY ONE!
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day)
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees
  • Employee Ambassador preferred banking products 

Pay range (depending on experience): $56,000 - $60,000.

Apply