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Customer Service Tech Jobs (NOW HIRING)

D.R. Horton

Customer Service Tech

Chantilly, VA · On-site

$60K - $76K/yr

Successful Customer Service Tech hitting their targets earn anywhere from $60,000 to $76,000+ per year which can include a bonus and/or any commissions or other cash incentives. Essential Duties and ...

DR Horton, Inc.

Customer Service Tech

Tampa, FL · On-site

$16.25 - $22/hr

Horton, Inc. is currently looking for a Customer Service Technician . The right candidate's primary goal is to maintain a high level of customer satisfaction of homeowners. This is achieved by ...

DR Horton, Inc.

Customer Service Tech

Edmond, OK · On-site

$15.50 - $21/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton, Inc.

Customer Service Tech

Hoover, AL · On-site

$15.25 - $20.50/hr

Horton, Inc. is currently looking for a Customer Service Technician for their Warranty Department. The right candidate will be responsible for maintaining a high level of customer satisfaction.

DR Horton, Inc.

Customer Service Tech

San Antonio, TX · On-site

$15.50 - $21/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton

Customer Service Tech

Firestone, CO · On-site

$60K - $75K/yr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton, Inc.

Customer Service Tech

Chattanooga, TN · On-site

$15.75 - $21.25/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

Clearstream

Customer Service Tech.

Richmond, VA · On-site

$17 - $23/hr

Duties will include daily interaction with customers and their guests, giving exceptional client service, daily cash collections, upkeep and cleaning of lockers. Successful people will be required to ...

Clearstream

Customer Service Tech.

Richmond, VA

$17 - $23/hr

Duties will include daily interaction with customers and their guests, giving exceptional client service, daily cash collections, upkeep and cleaning of lockers. Successful people will be required to ...

DR Horton, Inc.

Customer Service Tech

Huntsville, AL · On-site

$17 - $23/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton

Customer Service Tech

Huntsville, AL · On-site

$17 - $23/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton, Inc.

Customer Service Tech

Longmont, CO · On-site

$17 - $23/hr

Horton, Inc. is currently looking for a Customer Service Technician for their Warranty Department. The right candidate will be responsible for maintaining a high level of customer satisfaction.

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How much do customer service tech jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service tech in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

What does a customer service tech do?

A typical day for a Customer Service Tech involves fielding customer inquiries via phone, email, or chat, diagnosing and resolving technical issues, and documenting support activities in internal systems. You may also work with other technical teams to escalate complex problems and follow up with customers to ensure issues are fully resolved. The role can require multitasking between troubleshooting, customer updates, and administrative duties. Teamwork is essential, as Customer Service Techs often collaborate with others to share knowledge and provide seamless support. This dynamic environment offers variety in day-to-day tasks and opportunities to build valuable skills for career advancement.

What is a customer service tech?

A Customer Service Tech is responsible for assisting customers with technical issues, troubleshooting problems, and providing product support. They may work over the phone, via email, or through live chat to help resolve technical inquiries. This role requires strong problem-solving skills, patience, and the ability to explain complex solutions in an easy-to-understand manner. Customer Service Techs often work with IT systems, software, or hardware, depending on the company’s products or services.

What are the key skills and qualifications needed to thrive in the customer service tech position, and why are they important?

To thrive as a Customer Service Tech, you need strong troubleshooting abilities, basic technical know-how (usually in hardware or software support), and a high school diploma or equivalent. Familiarity with ticketing systems, customer relationship management (CRM) software, and sometimes certifications like CompTIA A+ are common requirements. Excellent communication, patience, and problem-solving skills make candidates stand out in dealing with clients of varying technical backgrounds. These competencies ensure prompt issue resolution and a positive customer experience, crucial for business retention and reputation.

More about Customer Service Tech jobs
What cities are hiring for Customer Service Tech jobs? Cities with the most Customer Service Tech job openings:
What are the most commonly searched types of Customer Service Tech jobs? The most popular types of Customer Service Tech jobs are:
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Customer Service Tech jobs near you
Infographic showing various Customer Service Tech job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.

Customer Service Tech

D.R. Horton

Chantilly, VA • On-site

$60K - $76K/yr

Other

This job post has expired today. Applications are no longer accepted.

D.R. Horton rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

35th of 80 rated construction

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.  Please visit our website at www.drhorton.com for more information.


D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Successful Customer Service Tech hitting their targets earn anywhere from $60,000 to $76,000+ per year which can include a bonus and/or any commissions or other cash incentives.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Evaluates homeowner repair issues to determine if they are warrantable items
  • Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
  • Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
  • Schedules and manages subcontractors to make designated warranty repairs
  • Ensure all repairs are completed within compliance standards
  • Certifies warranty work is completed within contractor obligations
  • Develop and maintain good rapport with subcontractors and homeowners
  • Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Processes charge-back documentation and invoices
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Ability to work overtime
  • Ability to travel overnight

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