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Customer Service Tech Jobs (NOW HIRING)

DR Horton, Inc.

Customer Service Tech

Fort Myers, FL · On-site

$16 - $21.75/hr

Horton, Inc. is currently looking for a Customer Service Technician . The right candidate's primary goal is to maintain a high level of customer satisfaction of homeowners. This is achieved by ...

DR Horton, Inc.

Customer Service Tech

Biloxi, MS · On-site

$15.25 - $20.75/hr

Horton, Inc. is currently looking for a Customer Service Technician for their Warranty Department. The right candidate will be responsible for maintaining a high level of customer satisfaction.

DR Horton, Inc.

Customer Service Tech

Tampa, FL · On-site

$16.25 - $22/hr

Horton, Inc. is currently looking for a Customer Service Technician . The right candidate's primary goal is to maintain a high level of customer satisfaction of homeowners. This is achieved by ...

DR Horton

Customer Service Tech

Reno, NV · On-site

$17.25 - $23.25/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

D.R. Horton, Inc

Customer Service Tech

Martinez, GA · On-site

$13.75 - $18.50/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

D.R. Horton, Inc

Customer Service Tech

Firestone, CO · On-site

$60K - $75K/yr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton, Inc.

Customer Service Tech

Martinez, GA · On-site

$13.75 - $18.50/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

D.R. Horton, Inc

Customer Service Tech

Huntsville, AL · On-site

$17 - $23/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton

Customer Service Tech

Biloxi, MS · On-site

$15.25 - $20.75/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton, Inc.

Customer Service Tech

Edmond, OK · On-site

$15.50 - $21/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

New

D.R. Horton, Inc

Customer Service Tech

Edmond, OK · On-site

$15.50 - $21/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

New

DR Horton, Inc.

Customer Service Tech

Reno, NV · On-site

$17.25 - $23.25/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton

Customer Service Tech

Schaumburg, IL · On-site

$17 - $22.75/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

D.R. Horton, Inc

Customer Service Tech

West Columbia, SC

$16 - $21.50/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton

Customer Service Tech

Martinez, GA · On-site

$13.75 - $18.50/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

D.R. Horton, Inc

Customer Service Tech

Reno, NV

$17.25 - $23.25/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton

Customer Service Tech

West Columbia, SC · On-site

$16 - $21.50/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton

Customer Service Tech

San Antonio, TX · On-site

$15.50 - $21/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton, Inc.

Customer Service Tech

Midland, TX · On-site

$17 - $22.75/hr

Horton, Inc. is currently looking for a Customer Service Technician for their Warranty Department. The right candidate will be responsible for maintaining a high level of customer satisfaction.

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Customer Service Tech information

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$10

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$31

How much do customer service tech jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service tech in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

What does a typical day look like for a Customer Service Tech?

A typical day for a Customer Service Tech involves fielding customer inquiries via phone, email, or chat, diagnosing and resolving technical issues, and documenting support activities in internal systems. You may also work with other technical teams to escalate complex problems and follow up with customers to ensure issues are fully resolved. The role can require multitasking between troubleshooting, customer updates, and administrative duties. Teamwork is essential, as Customer Service Techs often collaborate with others to share knowledge and provide seamless support. This dynamic environment offers variety in day-to-day tasks and opportunities to build valuable skills for career advancement.

What is a Customer Service Tech job?

A Customer Service Tech is responsible for assisting customers with technical issues, troubleshooting problems, and providing product support. They may work over the phone, via email, or through live chat to help resolve technical inquiries. This role requires strong problem-solving skills, patience, and the ability to explain complex solutions in an easy-to-understand manner. Customer Service Techs often work with IT systems, software, or hardware, depending on the company’s products or services.

What are the key skills and qualifications needed to thrive in the Customer Service Tech position, and why are they important?

To thrive as a Customer Service Tech, you need strong troubleshooting abilities, basic technical know-how (usually in hardware or software support), and a high school diploma or equivalent. Familiarity with ticketing systems, customer relationship management (CRM) software, and sometimes certifications like CompTIA A+ are common requirements. Excellent communication, patience, and problem-solving skills make candidates stand out in dealing with clients of varying technical backgrounds. These competencies ensure prompt issue resolution and a positive customer experience, crucial for business retention and reputation.

More about Customer Service Tech jobs
What cities are hiring for Customer Service Tech jobs? Cities with the most Customer Service Tech job openings:
What are the most commonly searched types of Customer Service Tech jobs? The most popular types of Customer Service Tech jobs are:
What states have the most Customer Service Tech jobs? States with the most job openings for Customer Service Tech jobs include:
What job categories do people searching Customer Service Tech jobs look for? The top searched job categories for Customer Service Tech jobs are:
Customer Service Tech jobs near you
Infographic showing various Customer Service Tech job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,069 per year, or $20.2 per hour.

Customer Service Technology Lead

Inteldot

Jacksonville, FL • On-site

Full-time

Posted 7 days ago

Job description

Inteldot has over 15 years in the life science industry with allocations a cross Puerto Rico, United Sates, Europe and Japan. This is a great opportunity for one of our leading clients in USA.
Location: Jacksonville, Florida
Employment Type: Full-Time
Position Summary
The Customer Service Technology Lead serves as the primary liaison between Customer Service, Supply Chain, and Information Technology, ensuring technology solutions effectively support Order-to-Cash (OTC) operations and business objectives. This role leads Customer Service technology initiatives, Customer Master Data governance, Business Process Experts (BPX), and system enhancement activities while driving operational excellence, continuous improvement, and compliance across customer service processes. The successful candidate will oversee SAP Order-to-Cash functionality, customer master data integrity, contact center technology support, system enhancements, and performance metrics while partnering with cross-functional teams to deliver scalable technology solutions that improve customer experience and operational efficiency.
Key Responsibilities
Technology & Business Partnership
  • Serve as the primary technology liaison between Customer Service, Supply Chain, and IT for Order-to-Cash processes.
  • Act as the primary point of contact for Customer Service-related systems, enhancements, and production support issues.
  • Partner with business stakeholders to gather, analyze, and document functional requirements.
  • Translate business requirements into technology solutions aligned with operational objectives.
  • Support Customer Service technology initiatives, system enhancements, and break-fix activities.

Order-to-Cash (OTC) Systems
  • Support SAP Order-to-Cash processes, including:
    • Sales Order Processing
    • Pricing
    • Available-to-Promise (ATP)
    • Delivery Processing
    • Billing
    • Returns
    • Intercompany Transactions
  • Coordinate user acceptance testing (UAT), implementation activities, and production support.
  • Collaborate with IT and business teams to resolve system issues and optimize Order-to-Cash processes.

Customer Master Data Management
  • Lead Customer Master Data governance and maintenance activities.
  • Ensure data accuracy, integrity, security, and compliance with established standards.
  • Develop and maintain customer data governance procedures.
  • Support global customer master setup, maintenance, and audit readiness.

Leadership & Team Development
  • Lead, coach, and develop Business Process Experts (BPX) and Customer Master teams.
  • Establish performance expectations and monitor service levels.
  • Coordinate employee onboarding, training, and professional development.
  • Promote collaboration across Customer Service, Supply Chain, Finance, Sales, Marketing, and IT.

Process Improvement
  • Evaluate business processes and identify automation opportunities.
  • Lead continuous improvement initiatives focused on operational efficiency, customer experience, and productivity.
  • Develop and maintain process documentation, workflows, and standard operating procedures.
  • Support digital transformation and technology adoption initiatives.

Performance Management
  • Monitor and analyze Customer Service performance metrics, including:
    • Customer Experience (CX)
    • OTIF-D (On-Time In-Full Delivery)
    • Order Reconciliation
    • Contact Center KPIs
  • Develop dashboards and performance reports.
  • Recommend corrective actions and process improvements based on operational data.

Compliance & Quality
  • Ensure compliance with:
    • SOX requirements
    • Internal controls
    • Data governance standards
    • Company policies
    • Internal and external audit requirements
  • Maintain accurate documentation supporting regulatory and quality compliance.
  • Support Environmental Health & Safety (EHS) policies and departmental objectives.

Required Qualifications
  • Bachelor's degree in business, Information Systems, Supply Chain, Engineering, Computer Science, or a related field.
  • Minimum of five (5) years of experience supporting SAP Order-to-Cash processes.
  • Minimum of five (5) years of leadership experience managing technical or business process teams.
  • Experience supporting Customer Service operations in a manufacturing or supply chain environment.
  • Strong knowledge of SAP Sales & Distribution (SD) functionality.
  • Experience gathering business requirements and implementing technology solutions.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to lead cross-functional initiatives and influence stakeholders.

Preferred Qualifications
  • Experience with SAP ECC and/or SAP S/4HANA.
  • Knowledge of SAP integrations with MM, FI/CO, PP, WM, and CRM modules.
    • Experience with: Customer Master Data Governance, Enterprise Data Management, EDI, CRM platforms, Contact Center technologies
  • Experience supporting enterprise system implementations.
  • Knowledge of data mapping, transformation, and system integration.
  • Project management experience leading business systems initiatives.
  • Experience driving organizational change and process transformation.

Leadership Competencies
  • Team Leadership
  • Coaching & Mentoring
  • Strategic Thinking
  • Customer Focus
  • Cross-Functional Collaboration
  • Change Management
  • Continuous Improvement
  • Decision Making
  • Organizational Effectiveness
  • Stakeholder Management
  • Communication & Presentation Skills

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