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Customer Service Tech Jobs in Texas (NOW HIRING)

DR Horton, Inc.

Customer Service Tech

Midland, TX · On-site

$17 - $22.75/hr

The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home. Essential Duties and Responsibilities include the following. Other duties may ...

DR Horton, Inc.

Customer Service Tech

Midland, TX · On-site

$17 - $22.75/hr

Horton, Inc. is currently looking for a Customer Service Technician for their Warranty Department. The right candidate will be responsible for maintaining a high level of customer satisfaction.

DR Horton, Inc.

Customer Service Tech

Midland, TX · On-site

$17 - $22.75/hr

Horton, Inc. is currently looking for a Customer Service Technician for their Warranty Department. The right candidate will be responsible for maintaining a high level of customer satisfaction.

D.R. Horton, Inc

Customer Service Tech

San Antonio, TX · On-site

$15.50 - $21/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

IHG Mechanical

Refrigeration - Service Tech

Dallas, TX · On-site

$55/hr

We are proud of the excellent customer service they deliver, and we strive to ensure that they ... REQUIREMENTS FOR A REFRIGERATION SERVICE TECH * Universal EPA license * Valid driver's license and ...

IHG Mechanical

Refrigeration - Service Tech

Dallas, TX · On-site

$55/hr

We are proud of the excellent customer service they deliver, and we strive to ensure that they ... REQUIREMENTS FOR A REFRIGERATION SERVICE TECH * Universal EPA license * Valid driver's license and ...

DOCUmation

Service Tech

Odessa, TX

... held technology solutions company that provides IT, print, and software-managed services to ... Headquartered in San Antonio, TX, our company has been serving customers for more than 35 years.

DOCUmation

Service Tech

Midland, TX

... held technology solutions company that provides IT, print, and software-managed services to ... Headquartered in San Antonio, TX, our company has been serving customers for more than 35 years.

DOCUmation

Service Tech

Odessa, TX · On-site

... held technology solutions company that provides IT, print, and software-managed services to ... Headquartered in San Antonio, TX, our company has been serving customers for more than 35 years.

Trek Bicycle Corporation

Service Tech

Katy, TX · On-site

We build only products we love, provide incredible hospitality to our customers, and change the ... A desire to continually learn proper service methods and new technologies Trek Benefits Flexible ...

DOCUmation of West Texas LLC

Service Tech

Odessa, TX · On-site

... held technology solutions company that provides IT, print, and software-managed services to ... Headquartered in San Antonio, TX, our company has been serving customers for more than 35 years.

North Freeway Hyundai

Service Tech

Spring, TX

Understand the terminology of the business and keep abreast of technology changes in products and ... Provide excellent customer service for all customers whether external and internal, specifically ...

North Freeway Hyundai

Service Tech

Spring, TX

Understand the terminology of the business and keep abreast of technology changes in products and ... Provide excellent customer service for all customers whether external and internal, specifically ...

North Freeway Hyundai

Service Tech

Spring, TX · On-site

Understand the terminology of the business and keep abreast of technology changes in products and ... Provide excellent customer service for all customers whether external and internal, specifically ...

Trek Bicycle

Service Tech

Dallas, TX · On-site

$15K/mo

We build only products we love, provide incredible hospitality to our customers, and change the ... A desire to continually learn proper service methods and new technologies * Prior mechanic ...

Trek Bicycle Corporation

Service Tech

Dallas, TX

$15K/mo

We build only products we love, provide incredible hospitality to our customers, and change the ... A desire to continually learn proper service methods and new technologies * Prior mechanic ...

Western Equipment

Service Tech

Childress, TX · On-site

Performs advanced diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager ...

Western Equipment

Service Tech

Muleshoe, TX · On-site

Performs advanced diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager ...

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Customer Service Tech information

What does a typical day look like for a Customer Service Tech?

A typical day for a Customer Service Tech involves fielding customer inquiries via phone, email, or chat, diagnosing and resolving technical issues, and documenting support activities in internal systems. You may also work with other technical teams to escalate complex problems and follow up with customers to ensure issues are fully resolved. The role can require multitasking between troubleshooting, customer updates, and administrative duties. Teamwork is essential, as Customer Service Techs often collaborate with others to share knowledge and provide seamless support. This dynamic environment offers variety in day-to-day tasks and opportunities to build valuable skills for career advancement.

What is a Customer Service Tech job?

A Customer Service Tech is responsible for assisting customers with technical issues, troubleshooting problems, and providing product support. They may work over the phone, via email, or through live chat to help resolve technical inquiries. This role requires strong problem-solving skills, patience, and the ability to explain complex solutions in an easy-to-understand manner. Customer Service Techs often work with IT systems, software, or hardware, depending on the company’s products or services.

What are the key skills and qualifications needed to thrive in the Customer Service Tech position, and why are they important?

To thrive as a Customer Service Tech, you need strong troubleshooting abilities, basic technical know-how (usually in hardware or software support), and a high school diploma or equivalent. Familiarity with ticketing systems, customer relationship management (CRM) software, and sometimes certifications like CompTIA A+ are common requirements. Excellent communication, patience, and problem-solving skills make candidates stand out in dealing with clients of varying technical backgrounds. These competencies ensure prompt issue resolution and a positive customer experience, crucial for business retention and reputation.

What are popular job titles related to Customer Service Tech jobs in Texas? For Customer Service Tech jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Service Tech jobs in Texas look for? The top searched job categories for Customer Service Tech jobs in Texas are:
What cities in Texas are hiring for Customer Service Tech jobs? Cities in Texas with the most Customer Service Tech job openings:
Customer Service Tech jobs near you
Infographic showing various Customer Service Tech job openings in Texas as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Customer Service Tech

Customer Service Tech

DR Horton, Inc.

Midland, TX • On-site

$17 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

D.R. Horton rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

36th of 80 rated construction

Job description

D.R. Horton, Inc. is currently looking for a Customer Service Technician. The right candidate's primary goal is to maintain a high level of customer satisfaction of homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Certifies warranty work is completed within contractor obligations
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge-back documentation and invoices
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
Required Qualifications
  • High School Diploma or GED
  • 3 or more years related experience; including carpentry work, drywall, texture repair and painting
  • Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime
  • Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications
  • Proficiency with MS Office and email
  • Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision
  • Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock. The noise level is generally loud

Preferred Qualifications
  • Prior customer service experience
  • Experience with minor electrical, plumbing and HVAC repair work
  • Ability to work independently and be productive without supervision

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
• Medical, Vision and Dental
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life Insurance
• Vacation, Sick, Personal Time and Company Holidays
Build YOUR future with D.R. Horton, America's Builder.
#WeBuildPeople2
Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!
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