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Cardinal Health Customer Service Jobs in Texas (NOW HIRING)

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Cardinal Health Customer Service information

What does a Cardinal Health Customer Service representative do?

A Cardinal Health Customer Service representative assists customers by answering inquiries, resolving issues, and providing support related to medical products and services. They handle phone calls, emails, and sometimes live chat to ensure customer satisfaction. Representatives may also process orders, track shipments, manage returns, and coordinate with other departments to address customer needs. Their role is essential in maintaining positive relationships with healthcare providers, pharmacies, and other clients.

What are the key skills and qualifications needed to thrive as a Cardinal Health Customer Service representative?

To thrive as a Cardinal Health Customer Service representative, you need strong communication skills, problem-solving abilities, and knowledge of healthcare products or services, often supported by a high school diploma or relevant experience. Familiarity with CRM software, order management systems, and Microsoft Office Suite is typically required. Exceptional listening, patience, and a customer-oriented mindset help you build trust and resolve issues efficiently. These skills ensure prompt, accurate support for healthcare clients, maintaining Cardinal Health’s reputation for reliability and service quality.

What are some common challenges faced by Cardinal Health Customer Service representatives, and how can they be managed effectively?

Cardinal Health Customer Service representatives often encounter challenges such as handling complex product inquiries, assisting with urgent order issues, and navigating healthcare compliance requirements. Successfully managing these challenges requires strong communication skills, the ability to quickly learn and adapt to evolving product information, and effective collaboration with internal teams like logistics and sales. Representatives are supported with ongoing training and robust knowledge resources to help them provide accurate and empathetic service, even under pressure.

What is the difference between Cardinal Health Customer Service vs Cardinal Health Pharmacy Technician?

AspectCardinal Health Customer ServiceCardinal Health Pharmacy Technician
Required CredentialsHigh school diploma; training providedHigh school diploma; pharmacy technician certification often required
Work EnvironmentCall centers, customer support officesPharmacies, hospitals, healthcare facilities
Employer & Industry UsageCustomer support for healthcare productsAssisting pharmacists, dispensing medications
Common Search & ComparisonCustomer service roles in healthcarePharmacy support roles in healthcare

Cardinal Health Customer Service primarily involves assisting customers with orders, inquiries, and support over the phone or online, focusing on healthcare products. In contrast, Cardinal Health Pharmacy Technicians work directly in pharmacy settings, assisting pharmacists with medication dispensing and patient care. While both roles support healthcare operations, they differ in credentials, work environment, and daily responsibilities.

How to become a Cardinal Health customer service representative?

To become a Cardinal Health customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service or related fields. The application process involves submitting an online application, completing any required assessments, and participating in interviews. Familiarity with healthcare products and computer systems can be advantageous.
Infographic showing various Cardinal Health Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Supervisor of Outbound Ops (Full Time, Nights)

Cardinal Health

Stafford, TX • On-site

Full-time, Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago


Cardinal Health rating

7.8

Company rating: 7.8 out of 10

Based on 339 frontline employees who took The Breakroom Quiz

128th of 891 rated healthcare providers


Job description

What Warehouse Operations contributes to Cardinal Health Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment. Includes warehousing and fulfillment of materials and products, transportation, inventory management as well as demand, supply and manufacturing planning. Warehouse Operations is responsible for performing/controlling a combination of manual or automated tasks necessary for the receipt, storage, and shipment of product.

This may include functions of receiving, picking, packing, shipping, staging, transporting, storage, delivery, etc. Also responsible for the efficient flow of products from the point of product receipt from vendors to the shipment of products (via prescribed service parameters) to a variety of internal and external customers. Job Summary The Supervisor, Warehouse Operations supervises a team of Outbound Associates and ensures that pick, pack, and ship operations are safe, efficient, and of high quality.

With responsibility for the night shift, the Supervisor continually monitors efficiency and quality metrics, assigns work and provides coaching to supervised staff, and addresses a variety of operational issues. The Supervisor directly contributes to Cardinal Health's customer service reputation by ensuring that shipments are on-time and of high quality, develops the Warehouse Operations talent pool, and enhances operational excellence. Responsibilities Direct and manage a team of 20-25 warehouse associates to achieve timely distribution and receipt of products and motivate employees to ensure that predetermined productivity and quality standards including cycle times, lines per hour, shortages, damaged units, missed dispatches, and missed scans, among others are achieved Monitor site productivity standards and hold associates accountable to daily, weekly, monthly metrics; provide timely feedback and initiate corrective action process when needed Adhere to budgetary guidelines, and work to meet Distribution Center objectives and operational goals while maintaining standards pertaining to quality and inventory Responsible for continuous improvement projects and initiatives (ex.

Gemba walks, Kaizen workshops, takt boards, etc) Perform daily scheduling of the work force to ensure proper staffing to select, replenish, restock, locate and ship merchandise in a productive and cost-efficient manner Coordinate maintenance of equipment, guiding both preventive maintenance and coordinating all necessary repairs Active engagement in employee development, which includes training, coaching, counseling, and performance appraisals Majority of work day is spent on the floor while balancing administrative duties Collaborate with cross functional teams at all levels within the organization, specifically within HR groups on a daily basis Interview and make hiring decisions for lead and associate level roles Maintain general responsibility for disciplinary process in the area of counseling, oral and written warnings; ensure a productive work climate in the warehouse operation Prepare ad hoc reports, as necessary using Excel (or any other necessary programs) Responsible for accurate timekeeping, attendance/PTO records and ensure scheduling is maintained Hold staff accountable for conducting work in a safe manner while enforcing Cardinal Health compliance and regulations concerning OSHA, DEA, FDA, State and local authorities Assist with EHS audits, conduct Job Safety Observations (JSO), properly record and manage safety incidents, monitor employee safety behaviors/practices and provide feedback Assist with QRA audits and QRA non-conformance issues to properly address, conduct housekeeping observations and ensure employees complete required QRA training and documentation Qualifications High school diploma or GED preferred; Bachelor's degree a plus 2-3 years related experience preferred Prior experience with continuous improvement projects and initiatives Strong written and verbal communication skills Previous experience leading a team Strong knowledge of Microsoft Office Excel (Pivot Tables and spreadsheets) Experience working within ERP's (SAP or Manhattan) preferred What is expected of you and others at this level Coordinates and supervises the daily activities of business support, technical or production staff in an assigned area Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors Applies expertise to solve standard and non-standard problems within own area Role models Cardinal Health's high ethical standards and code of conduct Provides direction in discussing and creating development plans Provides input into succession planning process for own work area Aligns individual goals for self and others with work area/functional goals Builds confidence and respect of others through a positive and energizing style Works within budgetary/ financial objectives set by manager, applying knowledge of profit drivers to work processes within own area Builds customer relationships, interprets customer needs and assesses their business requirements Leverages customer knowledge to develop alternative solutions and shares key learnings with others Resolves day-to-day or routine problems using defined processes Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence Schedule: Sunday- Thursday 8:00pm- 4:30am or until finish (start times may vary) Anticipated salary range: $67,500- $96,300 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 9/5/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate.

Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background.

We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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About Cardinal Health

Sourced by ZipRecruiter

Cardinal Health Innovative Delivery Solutions With over 45 years of experience in helping hundreds of hospital and outpatient pharmacies, we provide access to best practice strategies and tactics to control costs, improve workflow and enhance safety. Cardinal Health Innovative Delivery Solutions is one of the largest employers of acute-care pharmacist in the United States. Cardinal Health is the employer of choice for pharmacists because we offer a variety of career opportunities in pharmacy leadership, clinical specialties, remote order entry, business management, medication therapy management and more.

Industry

Medical equipment and supplies manufacturing

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1971

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