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Cardinal Health Customer Service Jobs (NOW HIRING)

Cardinal Health

$15.75/hr

What Customer Order Management contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer ...

Cardinal Health

$15.75/hr

Monday - Friday, 11:30 am ET - 8:00 pm ET What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business ...

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Cardinal Health Customer Service information

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How much do cardinal health customer service jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for cardinal health customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is Cardinal Health laying off employees?

Cardinal Health, like many large companies, periodically adjusts its workforce based on business needs, but there are no widespread reports of mass layoffs affecting customer service roles. Employees in customer service positions may experience changes due to company restructuring or operational shifts, but such decisions are typically communicated internally. Job seekers should monitor official company updates for the most accurate information.

What is the difference between Cardinal Health Customer Service vs Cardinal Health Pharmacy Technician?

AspectCardinal Health Customer ServiceCardinal Health Pharmacy Technician
Required CredentialsHigh school diploma; training providedHigh school diploma; pharmacy technician certification often required
Work EnvironmentCall centers, customer support officesPharmacies, hospitals, healthcare facilities
Employer & Industry UsageCustomer support for healthcare productsAssisting pharmacists, dispensing medications
Common Search & ComparisonCustomer service roles in healthcarePharmacy support roles in healthcare

Cardinal Health Customer Service primarily involves assisting customers with orders, inquiries, and support over the phone or online, focusing on healthcare products. In contrast, Cardinal Health Pharmacy Technicians work directly in pharmacy settings, assisting pharmacists with medication dispensing and patient care. While both roles support healthcare operations, they differ in credentials, work environment, and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Cardinal Health Customer Service representative, and why are they important?

To thrive as a Cardinal Health Customer Service representative, you need strong communication skills, problem-solving abilities, and knowledge of healthcare products or services, often supported by a high school diploma or relevant experience. Familiarity with CRM software, order management systems, and Microsoft Office Suite is typically required. Exceptional listening, patience, and a customer-oriented mindset help you build trust and resolve issues efficiently. These skills ensure prompt, accurate support for healthcare clients, maintaining Cardinal Health’s reputation for reliability and service quality.

What are some common challenges faced by Cardinal Health Customer Service representatives, and how can they be managed effectively?

Cardinal Health Customer Service representatives often encounter challenges such as handling complex product inquiries, assisting with urgent order issues, and navigating healthcare compliance requirements. Successfully managing these challenges requires strong communication skills, the ability to quickly learn and adapt to evolving product information, and effective collaboration with internal teams like logistics and sales. Representatives are supported with ongoing training and robust knowledge resources to help them provide accurate and empathetic service, even under pressure.

Is it hard to get hired at Cardinal Health?

Cardinal Health customer service positions typically require a high school diploma or equivalent and good communication skills. The hiring process involves multiple interviews and background checks, and competition can be moderate depending on the role and location.

What does a Cardinal Health Customer Service representative do?

A Cardinal Health Customer Service representative assists customers by answering inquiries, resolving issues, and providing support related to medical products and services. They handle phone calls, emails, and sometimes live chat to ensure customer satisfaction. Representatives may also process orders, track shipments, manage returns, and coordinate with other departments to address customer needs. Their role is essential in maintaining positive relationships with healthcare providers, pharmacies, and other clients.

How to become a healthcare customer service representative?

To become a healthcare customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with healthcare terminology, and proficiency with computer systems or customer management software can improve job prospects. Some employers may also require certification in healthcare customer service or related fields.

Does Cardinal Health pay well?

Cardinal Health customer service roles typically offer hourly wages that are competitive within the healthcare distribution industry, with pay rates often starting around minimum wage and increasing with experience. Benefits such as health insurance and paid time off are also common, contributing to overall compensation. Actual pay can vary based on location, experience, and specific job responsibilities.
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Cardinal Health Customer Service jobs near you
Representative II, Customer Service Operations

Representative II, Customer Service Operations

Cardinal Health

$15.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Cardinal Health rating

7.8

Company rating: 7.8 out of 10

Based on 328 frontline employees who took The Breakroom Quiz

133rd of 877 rated healthcare providers

Job description

What Customer Order Management contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.
Job Summary
The Representative II, Customer Service Operations provides the Cardinal Health's internal and external customers with an exceptional experience by phone. Service is provided nationally across all time zones. Our front line phone support agents are our first point of contact to assist customers to place orders, handle inquiries and typically receive 50 to 60 calls a day. Inbound volumes are fluent based on demand in the market.

Responsibilities

  • Responds to all customers inquiries (order status, discrepancies, pricing/product inquiries, complaints, returns)

  • Processes customer purchase orders

  • Maintains operations by following policies & procedures

  • Maintains customers confidence and protects operations by keeping information confidential

  • Contributes to team effort by accomplishing related results as needed

  • Adheres to departmental service levels and KPI'S

  • Adapts to new assignments and working in a fast-pace changing environment

  • Identifies opportunities for continued process improvement

  • Assists with new hires with onboarding


Qualifications

  • 1-3 years of experience, preferred

  • High School Diploma, GED or equivalent work experience, preferred

  • Work experience in a high-volume call center, preferred

  • Work experience in healthcare, preferred


What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks

  • Works on routine assignments that require basic problem resolution

  • Refers to policies and past practices for guidance

  • Receives general direction on standard work; receives detailed instruction on new assignments

  • Consults with supervisor or senior peers on complex and unusual problems

Anticipated hourly range:$15.75 per hour - $18.50 per hour

Bonus eligible:No

Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

  • Medical, dental and vision coverage

  • Paid time off plan

  • Health savings account (HSA)

  • 401k savings plan

  • Access to wages before pay day with myFlexPay

  • Flexible spending accounts (FSAs)

  • Short- and long-term disability coverage

  • Work-Life resources

  • Paid parental leave

  • Healthy lifestyle programs

Application window anticipated to close:8/3/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

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About Cardinal Health

Sourced by ZipRecruiter

Cardinal Health Innovative Delivery Solutions With over 45 years of experience in helping hundreds of hospital and outpatient pharmacies, we provide access to best practice strategies and tactics to control costs, improve workflow and enhance safety. Cardinal Health Innovative Delivery Solutions is one of the largest employers of acute-care pharmacist in the United States. Cardinal Health is the employer of choice for pharmacists because we offer a variety of career opportunities in pharmacy leadership, clinical specialties, remote order entry, business management, medication therapy management and more.

Industry

Medical equipment and supplies manufacturing

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1971

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