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Patient Engagement Coordinator Jobs (NOW HIRING)

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Patient Engagement Coordinator

Effingham, NH · On-site

$17.25 - $22.75/hr

The Patient Engagement Coordinator (PEC) is responsible for engaging patients on a daily basis by providing activity services, crisis intervention, and connecting with the various interests of the ...

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Patient Engagement Coordinator information

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How much do patient engagement coordinator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient engagement coordinator in the United States is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $29.09 per hour, depending on experience, location, and employer.

What is a patient engagement coordinator?

A Patient Engagement Coordinator is a healthcare professional responsible for improving communication and interaction between patients and healthcare providers. They help patients understand their care plans, coordinate appointments, and ensure patients have the resources they need to manage their health. By fostering positive relationships and addressing patient concerns, they aim to enhance patient satisfaction and health outcomes. Their role often involves using technology and communication tools to keep patients informed and engaged throughout their care journey.

What are the key skills and qualifications needed to thrive as a patient engagement coordinator, and why are they important?

To thrive as a Patient Engagement Coordinator, you need a solid understanding of healthcare processes, patient relations, and often a background in health administration or a related field. Familiarity with patient management systems, electronic health records (EHRs), and customer relationship management (CRM) tools is typically required. Outstanding communication, problem-solving, and organizational skills help you effectively engage patients and support care teams. These abilities ensure patients remain informed, satisfied, and actively involved in their care, which improves health outcomes and organizational efficiency.

What are some common challenges faced by patient engagement coordinators in building patient trust and participation?

Patient Engagement Coordinators often encounter challenges such as language barriers, cultural differences, and varying levels of health literacy among patients. Building trust requires strong communication skills, patience, and the ability to tailor information to each patient's needs. Coordinators must also navigate sensitive situations, address concerns about privacy, and motivate patients to participate actively in their care plans. Overcoming these challenges involves continuous learning, collaboration with clinical teams, and a compassionate approach to patient interactions.

What is the difference between Patient Engagement Coordinator vs Patient Services Representative?

AspectPatient Engagement CoordinatorPatient Services Representative
Primary RoleEngages patients in healthcare programs, educates, and promotes patient involvementHandles patient inquiries, schedules appointments, and provides general assistance
Required SkillsCommunication, patient education, care coordinationCustomer service, communication, administrative skills
Work EnvironmentClinics, hospitals, healthcare organizationsMedical offices, hospitals, call centers
Common CertificationsPatient engagement or health education certifications often preferredCustomer service or administrative certifications

The Patient Engagement Coordinator focuses on actively involving patients in their healthcare journey through education and outreach, while the Patient Services Representative primarily manages patient interactions, scheduling, and administrative tasks. Both roles are vital in healthcare settings but serve different functions related to patient interaction and support.

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Patient Engagement Coordinator jobs near you
Infographic showing various Patient Engagement Coordinator job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 68% Full Time, 19% Part Time, and 9% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,546 per year, or $25.3 per hour.

Patient Engagement Coordinator

DM Clinical Research

Houston, TX

Full-time

Re-posted 21 days ago

Job description

Patient Engagement Coordinator
The Patient Engagement Coordinator is responsible for providing support in increasing the engagement of participants and organizational events. The Patient Engagement Coordinator will possess excellent interpersonal skills, verbal and written communication skills, will be detail-oriented and organized, and will work well both independently and in collaborative scenarios.
DUTIES amp; RESPONSIBILITIES
  • Traveling to clinical sites and ensuring marketing materials are up to date at each location.
  • Organizing patient giveaways when necessary.
  • Performing patient outreach when necessary, including, but not limited to, phone calls, in-person visits, email, etc.
  • Providing outstanding customer service.
  • Attending outreach events and providing clinical trial information.
  • Engaging with a diverse population to volunteer as participants in diverse research studies.
  • Ensuring each patient has a positive interaction by providing a high level of customer service.
  • Meeting productivity and performance expectations set forth by the manager
  • Excellent interpersonal skills that include the ability to effectively communicate with members and medical office personnel, both verbally and written.
  • Capturing required metrics in company databases while adhering to IRB and HIPAA guidelines for data collection, to drive the ongoing evaluation of program operations.
  • Initiating data-driven improvements for engagement.
  • Collaborating closely with providers, clinical team, outreach workers, and other staff to promote participation and achieve patient engagement metrics established by the management team.
  • Flexibility to work weekends.
  • Any other matters as assigned by management.

KNOWLEDGE amp; EXPERIENCE
Education:
  • Bachelor’s degree required
Experience:
  • 2+ Customer service experience in healthcare setting required
Credentials:
  • N/A
Knowledge and Skills:
  • Demonstrated strong interpersonal skills to build trust with strangers and listen carefully to their perspectives
  • Ability to operate independently, effectively, and efficiently in a field setting
  • Medical terminology knowledge a plus but not required
  • Computer proficiency, especially Word, Excel, Outlook and Google Docs
  • Excellent communication and customer service skills
  • Outgoing personality
  • Well-organized with attention to detail
  • Must be able to multitask
  • Bilingual (Spanish) preferred

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