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Patient Engagement Director Jobs (NOW HIRING)

HarmonyCares

Patient Engagement Specialist

$25.69/hr

The Patient Engagement Specialist is responsible for reaching out to eligible patients to explain ... Ability to analyze problems and resolve issues in a rapid, direct and complete manner

AskBio

Associate Director, Patient Engagement GDNF

Position Summary We're looking for an Assoc Director, Patient Engagement in the US to help us expand what's possible for patients living with rare and more common diseases. Reporting to the VP, ...

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Patient Engagement Director information

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$33K

$91.6K

$183.5K

How much do patient engagement director jobs pay per year?

As of Jul 26, 2026, the average yearly pay for patient engagement director in the United States is $91,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What is the difference between Patient Engagement Director vs Patient Experience Manager?

AspectPatient Engagement DirectorPatient Experience Manager
Primary FocusDeveloping strategies to increase patient involvement and communicationEnhancing overall patient satisfaction and service quality
ResponsibilitiesOverseeing engagement programs, outreach, and communication initiativesManaging patient feedback, service improvements, and staff training
CredentialsHealthcare or related degree, experience in patient relationsHealthcare background, experience in customer service or patient care
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, outpatient centers, healthcare facilities

The Patient Engagement Director focuses on creating strategies to actively involve patients in their care, while the Patient Experience Manager concentrates on improving overall patient satisfaction and service quality. Both roles work closely within healthcare settings but emphasize different aspects of patient interaction and care improvement.

More about Patient Engagement Director jobs
What cities are hiring for Patient Engagement Director jobs? Cities with the most Patient Engagement Director job openings:
What are the most commonly searched types of Patient Engagement jobs? The most popular types of Patient Engagement jobs are:
What states have the most Patient Engagement Director jobs? States with the most job openings for Patient Engagement Director jobs include:
What job categories do people searching Patient Engagement Director jobs look for? The top searched job categories for Patient Engagement Director jobs are:
Patient Engagement Director jobs near you
Infographic showing various Patient Engagement Director job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $91,600 per year, or $44 per hour.
Manager, Patient Engagement Operations

Manager, Patient Engagement Operations

Pediatric Associates

San Pedro, CA • On-site

Full-time

Posted 22 days ago

Job description

PRIMARY FUNCTION
The Patient Engagement Operations Manager is responsible for leading the day-to-day execution of patient outreach and engagement initiatives across the organization. This role serves as the operational bridge between the Patient Engagement Director and frontline Supervisors, ensuring that outreach programs are executed efficiently, consistently, and at scale.
This position oversees Patient Engagement operations performance, outreach workflows, and staff productivity, while driving continuous improvement in patient engagement outcomes such as appointment scheduling, retention, and visit adherence.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all of the duties that may be assigned.
  1. Manage daily operations of the Patient Engagement team, including outbound calling and campaign execution.
  1. Translate strategic initiatives into actionable workflows for Supervisors and frontline staff.
  1. Ensure consistent execution of Patient Engagement programs across teams and regions.
  1. Oversee outreach operations, including volume management, campaign prioritization, and list distribution.
  1. Lead and develop Supervisors, with indirect oversight of frontline agents.
  1. Set and manage performance expectations (daily, weekly, monthly) across key metrics (calls, connect rate, scheduling rate, productivity).
  1. Coach and support Supervisors on performance management, team development, and escalations.
  1. Manage workforce planning and capacity, ensuring appropriate staffing coverage aligned with demand.
  1. Monitor and analyze KPIs, partnering with Analytics to ensure data accuracy and actionable insights.
  1. Oversee hiring, onboarding, training programs, and quality assurance (QA) to ensure a high-performing, well trained team and consistent service standards.
  1. Establish and lead regular team cadences, including daily and weekly huddles, to drive alignment, communication, and performance consistency.

SUPERVISORY RESPONSIBILITIES
  • Patient Engagement Supervisor and Representatives
  • Quality Assurance

QUALIFICATIONS
EDUCATION: Bachelor's degree required (Business, Industrial Engineer or Systems Engineer, Healthcare Administration or related field). 5 years experience Managing Teams and Operations, preferable Call Center experience
EXPERIENCE: Proven track record of developing and implementing successful patient engagement strategies and managing teams
KNOWLEDGE, SKILLS AND ABILITIES
  • Strong operational leadership and team management skills
  • Data-driven mindset with ability to interpret KPIs and drive action
  • Experience managing call center metrics and productivity
  • Process improvement and problem-solving capabilities
  • Excellent communication and stakeholder management skills
  • Ability to operate in a fast-paced, high-volume environment.
  • Advanced Proficiency in Microsoft Word, Excel and PowerPoint (or equivalent applications).
  • Strong analytical and strategic planning skills.
  • Excellent public presentation skills.

TYPICAL WORKING CONDITIONS
  • Non-patient facing
  • May be either full time remote/telework or rotate working in the office and remote/telework
  • If remote, this job must be U.S. based
  • Indoor work; professional office environment
  • Operating computer
  • Reach outward
  • May require sitting or standing for long periods, including stooping, bending, stretching
  • Lift up to 10lbs
  • Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate copier, and other office equipment

OTHER PHYSICAL REQUIREMENTS
  • Vision
  • Sense of sound
  • Sense of touch

PERFORMANCE REQUIREMENTS
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.

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