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Patient Service Advocate Jobs (NOW HIRING)

MROrthopedics

Patient Services Advocate

Midland, TX · On-site

$17.50 - $22.50/hr

Midland Riverside Orthopedics Patient Service Advocate At Midland Riverside Orthopedics, we take pride in offering specialized care tailored to meet our patient's orthopedic needs. Our team of ...

AltaMed

Patient Service Advocate II

El Monte, CA · On-site

$25 - $29.38/hr

Job Overview The Patient Services Advocate is an AltaMed ambassador by welcoming and attending to the needs of all patients and creating a positive front office patient experience by managing ...

AltaMed

Patient Service Advocate II

El Monte, CA · On-site

$25 - $29.38/hr

Job Overview The Patient Services Advocate is an AltaMed ambassador by welcoming and attending to the needs of all patients and creating a positive front office patient experience by managing ...

MROrthopedics

Patient Services Advocate

Riverside, IL · On-site

$20 - $24/hr

As a Patient Service Advocate, you will be responsible for helping resolve patient issues pertaining to claims, benefits, referrals, physicians, and access. You will also be responsible for managing ...

MROrthopedics

Patient Services Advocate

Riverside, IL · On-site

$18 - $23.25/hr

As a Patient Service Advocate, you will be responsible for helping resolve patient issues pertaining to claims, benefits, referrals, physicians, and access. You will also be responsible for managing ...

MROrthopedics

Patient Services Advocate

Riverside, IL · On-site

$20 - $24/hr

As a Patient Service Advocate, you will be responsible for helping resolve patient issues pertaining to claims, benefits, referrals, physicians, and access. You will also be responsible for managing ...

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Patient Service Advocate information

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How much do patient service advocate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for patient service advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

How does a Patient Service Advocate typically collaborate with clinical staff to support patient care?

Patient Service Advocates work closely with nurses, physicians, and administrative personnel to ensure patients have a smooth experience throughout their healthcare journey. They often act as liaisons, relaying patient concerns to the appropriate clinical staff and helping to resolve any issues that may arise. This collaboration involves frequent communication, participation in care team meetings, and sharing feedback to improve service delivery. Building strong relationships with clinical staff is essential for effectively advocating for patients and fostering a positive healthcare environment.

What is a Patient Service Advocate?

A Patient Service Advocate is a professional who supports patients by helping them navigate the healthcare system, understand their rights, and access necessary services. They often assist with resolving billing or insurance issues, coordinating care, and ensuring patients' concerns are addressed by medical staff. Patient Service Advocates act as a liaison between patients and healthcare providers to promote clear communication and improve patient satisfaction. Their goal is to ensure that patients receive quality care and have a positive healthcare experience.

Can you make money as a patient advocate?

Patient Service Advocates typically earn a salary or hourly wage, with pay rates varying based on experience, location, and employer. Some roles may offer additional benefits or bonuses, and certification or specialized knowledge can enhance earning potential. Overall, it is a paid position with income levels comparable to other healthcare support roles.

What is the difference between Patient Service Advocate vs Patient Coordinator?

AspectPatient Service AdvocatePatient Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare or administrative experience
Work EnvironmentHospitals, clinics, healthcare officesHospitals, clinics, outpatient centers
Employer & Industry UsageHealthcare providers, insurance companiesHealthcare facilities, outpatient services
Primary FocusAssist patients with scheduling, insurance, and concernsCoordinate patient appointments and follow-ups

While both roles involve patient interaction, a Patient Service Advocate primarily supports patients with insurance and service issues, whereas a Patient Coordinator manages appointment scheduling and care coordination. Both roles are essential in healthcare settings but focus on different aspects of patient care and administrative support.

What does a patient service advocate do?

A patient service advocate assists patients by providing information about healthcare services, helping with appointment scheduling, and addressing concerns or questions. They often communicate with medical staff and use electronic health record systems to ensure patients receive appropriate care and support.

What qualifications do you need to be a patient advocate?

To become a patient service advocate, candidates typically need a high school diploma or equivalent, strong communication and interpersonal skills, and knowledge of healthcare systems. Some roles may require experience in healthcare, customer service, or related fields, and certifications such as Certified Patient Advocate (CPA) can enhance job prospects.

What are the key skills and qualifications needed to thrive as a Patient Service Advocate, and why are they important?

To thrive as a Patient Service Advocate, you need a solid understanding of healthcare processes, patient rights, and customer service, often supported by a high school diploma or associate degree. Familiarity with electronic health record (EHR) systems, medical scheduling software, and HIPAA compliance is typically required. Exceptional interpersonal skills, active listening, and problem-solving abilities help you effectively address patient concerns and facilitate communication between patients and medical staff. These skills ensure patients receive compassionate support, accurate information, and a positive experience within the healthcare system.

How much do you get paid to be a patient service advocate?

Patient Service Advocates typically earn an average salary ranging from $30,000 to $50,000 per year, depending on experience, location, and employer. Entry-level positions may start lower, while experienced advocates or those in specialized healthcare settings can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.
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Patient Service Advocate jobs near you
Infographic showing various Patient Service Advocate job openings in the United States as of June 2026, with employment types broken down into 10% As Needed, 26% Full Time, 59% Part Time, and 5% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $42,997 per year, or $20.7 per hour.

Patient Services Advocate

MROrthopedics

Midland, TX • On-site

$17.50 - $22.50/hr

Other

Posted 22 days ago

Job description

Midland Riverside Orthopedics Patient Service Advocate

At Midland Riverside Orthopedics, we take pride in offering specialized care tailored to meet our patient's orthopedic needs. Our team of skilled physicians, surgeons, physical therapists, and other professionals are dedicated to delivering state-of-the-art treatment for injuries and conditions affecting the musculoskeletal system.

As a Patient Service Advocate, you will be responsible for helping resolve patient issues pertaining to claims, benefits, referrals, physicians, and access. You will also be responsible for managing a high volume of inbound calls, entering patient information into information systems, and resolving caller's issues with outstanding customer service skills. The PSA will assist with coordinating center activities and advising patient flow throughout the center and supporting the medical providers in the delivery of patient care especially related to the patient intake and registration process. Functions as an ambassador is welcoming and attentive to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. Also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills.

Patient Service Responsibilities:

  • Responsible for greeting and verifying the purpose for the patient's visit to determine patient priority.
  • Responsible for inputting all information into practice management system.
  • Responsible for verifying eligibility as well as performing financial screenings.
  • Responsible for monitoring patient wait times and proactively communicating with patients regarding their status during the visit.
  • Responsible for scheduling appointments. Responsible for reviewing and preparing charts in advance of the visit.
  • Responsible for telephone management and ensuring that all calls are answered and resolved as expected.
  • Responsible for communicating with the patient care team, which can include but is not limited to the medical assistants, providers, and other team members to ensure that the patient experiences a seamless transition between hand-offs and to ensure all patient needs are met.
  • Responsible for the collection of patient co-pays and payments, as well as the daily reconciliation of their collections.
  • Responsible for monitoring waiting rooms and ensuring that waiting areas are kept clean.
  • Perform other related duties as assigned.
  • Strong service mentality and a focus on achieving all aspects of defined service standards.
  • Excellent telephone and personal etiquette.
  • Warm, positive, energetic demeanor
  • Effective oral and written communication skills
  • Tactful and diplomatic communication style
  • Outstanding professional demeanor, respectful
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Strong organizational skills
  • Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
  • Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
  • Ability to resolve colleague, client, and patient issues in an effective and timely manner.

Experience:

  • Three (3) or more years of experience in a medical setting preferred.
  • Proficient computer skills preferred.
  • Strong interpersonal skills, especially in the areas of patient and physician relations.

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