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Certified Patient Advocate Jobs (NOW HIRING)

Neighborhood Health Center

Patient Advocate

Liberty, IN · On-site

$20.70/hr

Patient Advocate General Summary The Patient Advocate supports Neighborhood Health Center in ... CNA preferred. • Medical terminology and/or background preferred. • Successful completion of a ...

Calvert Health System

PATIENT ADVOCATE

Prince Frederick, MD

$18.75 - $24.25/hr

Interpret the role of Patient Advocate to patients, staff and community. * Education: * Position ... EMT certified preferred * Experience: * Position requires 3-5 years related experience. Customer ...

Calvert Memorial Hospital

PATIENT ADVOCATE

Prince Frederick, MD · On-site

$18.75 - $24.25/hr

Interpret the role of Patient Advocate to patients, staff and community. * Education : * Position ... EMT certified preferred * Experience : * Position requires 3-5 years related experience. Customer ...

Calvert Health System

PATIENT ADVOCATE

Prince Frederick, MD · On-site

$18.75 - $24.25/hr

Interpret the role of Patient Advocate to patients, staff and community. * Education: * Position ... EMT certified preferred * Experience: * Position requires 3-5 years related experience. Customer ...

Carillion Clinic

Patient Advocate

Roanoke, VA · On-site

$17.50 - $22.50/hr

Patient Advocate This position will provide frontline risk management through the intake ... CPHRM Certification within one (1) year. Other Minimum Qualifications: Effective interpersonal ...

Carilion Clinic

Patient Advocate

Roanoke, VA

$17.50 - $22.50/hr

The Patient Advocate will also provide support to Carilion Clinic staff by assisting with ... CPHRM Certification within one (1) year. Other Minimum Qualifications: Effective interpersonal ...

Carilion Clinic

Patient Advocate

Roanoke, VA · On-site

$17.50 - $22.50/hr

The Patient Advocate will also provide support to Carilion Clinic staff by assisting with ... CPHRM Certification within one (1) year. Other Minimum Qualifications: Effective interpersonal ...

Sentara

Patient Advocate

Virginia Beach, VA · On-site

$16.75 - $21.75/hr

The Patient Advocate serves as a Sentara direct representative to patients/families that have ... for certifications and free access to complete CEUs and professional development Pet Insurance ...

Sentara

Patient Advocate

Virginia Beach, VA · On-site

$10K/mo

The Patient Advocate serves as a Sentara direct representative to patients/families that have ... for certifications and free access to complete CEUs and professional development Pet Insurance ...

Sentara Healthcare

Patient Advocate

Virginia Beach, VA · On-site

$16.75 - $21.75/hr

... certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus ...

Amaze Health

Patient Advocate

Denver, CO · On-site

$58K - $75K/yr

As a Patient Advocate, you guide patients through the twists and turns of the healthcare system ... Certified Professional Biller (CPB) or Certified Professional Coder (CPC) preferred. * Education:

Amaze Health

Patient Advocate

Denver, CO · On-site

$58K - $75K/yr

As a Patient Advocate, you guide patients through the twists and turns of the healthcare system ... Certified Professional Biller (CPB) or Certified Professional Coder (CPC) preferred. * Education:

HarmonyCares

Patient Advocate

$15.39/hr

Tuition, Professional License and Certification Reimbursement * Paid Time Off, Holidays and ... The Patient Advocate adheres tightly to call scripts, policies, and procedures established by the ...

Amaze Health

Patient Advocate

Denver, CO · On-site

$58K - $75K/yr

As a Patient Advocate, you guide patients through the twists and turns of the healthcare system ... Certified Professional Biller (CPB) or Certified Professional Coder (CPC) preferred. * Education:

United Surgical Partners

Patient Advocate

Fort Worth, TX

$17 - $22/hr

Patient Advocate at Baylor Scott & White Surgical Hospital Fort Worth: · The patient advocate has ... Education: ** **** · High School Graduate, or equivalent Licensure/Certification: **** · BLS ...

WellSpace Health

Patient Advocate

Sacramento, CA · On-site

$27.40 - $35.62/hr

Patient Advocate Department/Care Stream: Patient Services Location: Multiple locations LIA ... Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral ...

Sentara

Patient Advocate

Hampton, VA · On-site

$10K/mo

Some weekends may be required Overview The Patient Advocate serves as a Sentara direct ... for certifications and free access to complete CEUs and professional development Pet Insurance ...

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How much do certified patient advocate jobs pay per hour?

As of May 27, 2026, the average hourly pay for certified patient advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Certified Patient Advocate, and why are they important?

To thrive as a Certified Patient Advocate, you need a solid understanding of healthcare systems, patient rights, and ethical standards, often supported by a relevant certification such as the Board Certified Patient Advocate (BCPA) credential. Familiarity with medical record systems, insurance processes, and healthcare documentation tools is typically required. Outstanding communication, problem-solving, and empathy help advocates effectively support and empower patients while navigating complex medical situations. These skills ensure patient needs are addressed, leading to better health outcomes and increased patient satisfaction.

What are some common challenges Certified Patient Advocates face when working with healthcare teams, and how can they be addressed?

Certified Patient Advocates often encounter challenges such as navigating complex healthcare systems, communicating effectively between patients and providers, and managing differing opinions or priorities among care team members. To address these, advocates rely on strong interpersonal and negotiation skills, thorough knowledge of healthcare policies, and a patient-centered approach to ensure that the patient's voice remains central. Building trust and maintaining professionalism with all parties also helps create collaborative, solutions-focused relationships.

What is a Certified Patient Advocate?

A Certified Patient Advocate is a professional who helps patients navigate the healthcare system, ensuring they understand their medical options, rights, and treatment plans. They provide support by coordinating care, clarifying medical information, assisting with insurance issues, and helping to resolve conflicts between patients and healthcare providers. Certification typically involves passing an exam and meeting ethical and educational standards, demonstrating their commitment to effectively assisting patients and their families.

What is the difference between Certified Patient Advocate vs Patient Navigator?

AspectCertified Patient AdvocatePatient Navigator
CredentialsCertification (e.g., CPAN, CAPA)Often no formal certification, but relevant training
Work EnvironmentHospitals, clinics, healthcare organizationsCommunity clinics, hospitals, insurance companies
Employer & IndustryHealthcare providers, advocacy groupsHealthcare systems, social services
Primary FocusAdvocating for patient rights, navigating healthcare systemsAssisting patients with care coordination and access

While both roles support patients, Certified Patient Advocates focus on advocacy and navigating complex healthcare systems, often with certification. Patient Navigators primarily assist with care coordination and access, typically without formal certification. Both roles are vital in improving patient experiences but differ in credentials and specific responsibilities.

More about Certified Patient Advocate jobs
What cities are hiring for Certified Patient Advocate jobs? Cities with the most Certified Patient Advocate job openings:
What states have the most Certified Patient Advocate jobs? States with the most job openings for Certified Patient Advocate jobs include:
What job categories do people searching Certified Patient Advocate jobs look for? The top searched job categories for Certified Patient Advocate jobs are:
Certified Patient Advocate jobs near you
Infographic showing various Certified Patient Advocate job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $42,997 per year, or $20.7 per hour.
Patient Advocate

Patient Advocate

Neighborhood Health Center

Liberty, IN • On-site

$20.70/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Patient Advocate
General Summary
The Patient Advocate supports Neighborhood Health Center in accordance with the policies of the Board of Directors, the CEO, and funding agencies. The Patient Advocate is a trusted member and has a close understanding of the community we serve. This trusted relationship enables the Patient Advocate to serve as a liaison and build rapport between our patients/families, our clinics/staff, health/social services, and the community to facilitate access to services and improve the quality of healthcare and introduce our patients to all elements of wellness. The Patient Advocate builds individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy.
Pay From $20.70 per hour
Status Full-time, non-exempt, M-F
Supervisory Responsibilities None
Professional Behaviors amp; Expectations
1. Routinely demonstrate a strong commitment to NHC’s behavioral standards by serving as a role model to others.
2. Routinely demonstrate a strong professional behavior and representation of NHC to the community, to our patients and staff, and to all other agencies and vendors.
3. Take ownership and hold others accountable. Actively promote behavioral standards to others. Praise good performance and consistently address those who fail to meet Neighborhood Health Center’s behavioral standards.
4. Identify and implement recommendations on how service can be improved.
5. Participates in continuing educational opportunities for personal growth and development.
6. Adhere to confidentiality policies related to patients, family and visitors, staff, physicians and customers. Responsible for the protection of confidentiality of data at all times.
7. Take pride and care in personal appearance and reports to work in attire that projects professionalism and respect. Hold staff accountable for adhering to dress code based on location guidelines at all times.
8. Complete all required organization education and employee health requirements on time.
9. Works to collaborate with lean strategies to identify and eliminate waste in time, supplies and resources.
10. Works in a safe manner and follows all department safety requirements.
Essential Duties and Responsibilities
• Establishes trusting relationships with patients and their families while providing general support and encouragement.
• Uses standardized assessments to determine most appropriate evidenced based interventions.
• Provides support and advocacy prior to and during initial medical visit and when necessary to assure patient’s medical needs.
• Assists patients in understanding their care plans and instructions.
• Provides ongoing follow-up, basic motivational interviewing and goal setting with patients/families.
• Assists patients with identifying socio-economic barriers that affect their overall health and develop health/social management plans and goals.
• Facilitates patient’s use of family, social and community resources; acting as an advocate with external resources and agencies and self-help programs.
• Provides/facilitates patients and their families with referrals for services to community agencies as appropriate.
• Participates in outreach events and community education to remain knowledgeable of community resources.
• Works closely with providers and clinical personnel assigned to the patient to ensure comprehensive and coordination of care plans.
• Exhibits professional working relations with patients, families, visitors and staff.
• Record patient care management information in EMR.
• Maintains HIPAA compliance at all times.
• Performs other duties, which may be assigned by the Care Coordination/Patient Advocate Supervisor.
• Arranges transportation services for any patient in need.
• Coordinates hospital follow up appointments for all patients.
• Manage Gleaners2Go program by assisting patients with enrolling and placing orders, leading and participating in each food distribution, and completing any follow up necessary to keep the program running.
Requirements
• This position requires a high degree of confidentiality, initiative, diplomacy, visibility, and the exercise of sound and responsible judgment.
• Professionalism at all times as a representative of NHC in the community, to our patients and staff, and to all other agencies and vendors.
• Minimum high school graduate or equivalent required; Associate Degree in Business or related field preferred. Experience working and/or volunteering within behavioral health, substance abuse, health care or social services field will also be considered.
• MT, Paramedic, Medical Assistant, or CNA preferred.
• Medical terminology and/or background preferred.
• Successful completion of a Community Health Worker formal training program required within first year of employment.
• Successful completion of Food Safety Certification within first 6 months of employment, which is required for Gleaners2Go program.
• Schedule flexibility to meet the needs of the patient/family along with participation with outreach events.
• Strong written and verbal communication skills required. Experience with EMR preferred. Spanish bilingual is preferred.
• Strong listening skills.
• Ability and willingness to provide emotional support, encouragement and motivation to patients and their families.
• Strong prioritization, organizational skills.
• Skilled at recognizing and creating opportunities and leveraging resources.
• Commitment to cultural competency and sensitivity; experience working with individuals and groups from diverse racial, cultural, linguistic and socioeconomic backgrounds.
Critical Success Factors
• Criteria for success for the Patient Advocate include:
o Build strong and trusted relationships for our patients and their families with our clinic staff and the communities we serve.
o Effective communication skills: written, verbal, listening, as well as timely follow-up for understanding.
o Effective time management and initiative.
Salary Range
• Salary is commensurate with experience.
• Benefit Package to include health, dental, vision insurance, disability coverage, life insurance, 401(k) retirement plan, PTO, Long-Term Recognition, bereavement, educational reimbursement, shift and weekend differentials.
Work Environment
Office Setting and Outreach Events in the Community
Hours of Work: Base hours will be 8:00am to 4:30pm, but will need to be flexible to meet the needs of our patients and outreach events.
Overtime: This is an hourly position, 40 hours per week. Overtime paid at time and a half after 40 hours per week.
Work on Holidays: Possible, for outreach events.
Work on Weekends: Possible, for outreach events.
Work on Different Shifts: Possible, prior to 8:00 am and evenings to meet the needs of our patients and their families and outreach events.
On-Call: No
Travel: Yes, for outreach events and between practices
Physical Requirements
Heavy Lifting: Yes Exposure Limits: not more than 15 pounds 10% of the day; up to 50 pounds 10% of the week
Pushing/Pulling: Yes Exposure Limits: 0-5 pounds 10% of the day; up to 50 pounds 10% of the week
Standing: Yes Exposure Limits: 20% of shift or less
Sitting: Yes Exposure Limits: 80% of shift or less
Walking: Yes Exposure Limits: 30% of shift or less
Climbing: No Exposure Limits: N/A
Other Exposures: Occasional dissatisfied patient
This description is intended to describe the general nature and most essential duties to be performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Management has the right to assign or reassign duties and responsibilities to the job at any time. All campuses are smoke-free.

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