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Certified Patient Advocate Jobs (NOW HIRING)

City of Hope

Patient Advocate

Zion, IL · On-site

$17 - $22/hr

Patient Advocate About City of Hope, City of Hope's mission is to make hope a reality for all ... Certified Health Care Interpreter (Spanish) Preferred Skills * Experience handling difficult or ...

New

Sentara Healthcare

Patient Advocate

Norfolk, VA · On-site

$17.25 - $22.25/hr

... certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus ...

WELLSPACE HEALTH

Patient Advocate

Sacramento, CA · On-site

$27.40 - $35.62/hr

Patient Advocate Care Stream: Enrollment & Enabling Services LIA Reporting Structure: Timecard ... Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral ...

Acadia Healthcare

Patient Advocate

Ocklawaha, FL · On-site

$16 - $18.50/hr

Overview The Refuge, a Healing Place is hiring a Patient Advocate to help support patient rights ... LICENSES/DESIGNATIONS/CERTIFICATIONS: * CPR and de-escalation/restraint certification required ...

New

Cancer Treatment Centers of America

Patient Advocate

Zion, IL · On-site

$17 - $22/hr

Patient Advocate About City of Hope, City of Hope's mission is to make hope a reality for all ... Certified Health Care Interpreter (Spanish) Preferred Skills * Experience handling difficult or ...

New

Amaze Health

Patient Advocate

Denver, CO · On-site

$58K - $75K/yr

As a Patient Advocate, you guide patients through the twists and turns of the healthcare system ... Certified Professional Biller (CPB) or Certified Professional Coder (CPC) preferred. * Education:

Amaze Health

Patient Advocate

Denver, CO · On-site

$58K - $75K/yr

As a Patient Advocate, you guide patients through the twists and turns of the healthcare system ... Certified Professional Biller (CPB) or Certified Professional Coder (CPC) preferred. * Education:

Amaze Health

Patient Advocate

Denver, CO · On-site

$58K - $75K/yr

As a Patient Advocate, you guide patients through the twists and turns of the healthcare system ... Certified Professional Biller (CPB) or Certified Professional Coder (CPC) preferred. * Education:

WELLSPACE HEALTH

Patient Advocate

Citrus Heights, CA · On-site

$27.40 - $35.62/hr

Patient Advocate Care Stream: Enrollment & Enabling Services LIA Reporting Structure: Timecard ... Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral ...

The Refuge, A Healing Place

Patient Advocate

Ocklawaha, FL · On-site

$16 - $18.50/hr

Overview The Refuge, a Healing Place is hiring a Patient Advocate to help support patient rights ... LICENSES/DESIGNATIONS/CERTIFICATIONS: * CPR and de-escalation/restraint certification required ...

New

Altus Community Healthcare

Patient Advocate

Houston, TX · On-site

$16.50 - $21.25/hr

Patient Advocate Department: Billing Office Reports To: Director and Asst Director of Patient ... Basic computer skills CERTIFICATE/LICENSES * None Competencies * Professional Maturity: The ability ...

Acadia Healthcare

Patient Advocate

Springfield, MO · On-site

$15.75 - $20.50/hr

May participate in new hire orientation on educating staff on patient safety and advocacy ... LICENSES/DESIGNATIONS/CERTIFICATIONS: * CPR and de-escalation/restraint certification required ...

Acadia Healthcare

Patient Advocate

Wichita Falls, TX · On-site

$17.25 - $22.25/hr

May participate in new hire orientation on educating staff on patient safety and advocacy ... LICENSES/DESIGNATIONS/CERTIFICATIONS: * CPR and de-escalation/restraint certification required ...

Altus Community Healthcare

Patient Advocate

Houston, TX · On-site

$16.50 - $21.25/hr

Patient Advocate Department: Billing Office Reports To: Director and Asst Director of Patient ... Basic computer skills CERTIFICATE/LICENSES * None Competencies * Professional Maturity: The ability ...

WELLSPACE HEALTH

Patient Advocate

Sacramento, CA · On-site

$27.40 - $35.62/hr

Patient Advocate Care Stream: Enrollment & Enabling Services LIA Reporting Structure: Timecard ... Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral ...

Acadia Healthcare

Patient Advocate

Ocklawaha, FL

$16 - $18.50/hr

The Refuge, a Healing Place is hiring a Patient Advocate to help support patient rights efforts ... LICENSES/DESIGNATIONS/CERTIFICATIONS: * CPR and de-escalation/restraint certification required ...

New

Whole Woman's Health

Patient Advocate

Bloomington, MN · On-site

$17 - $18/hr

Summary The Patient Advocate position allows for further training in the medical areas of the office which do not require medical certification or licensure. These tasks may include pathology, lab ...

Avera Health

Patient Advocate

Sioux Falls, SD · On-site

$20.75 - $27.50/hr

Works as a member of a team of Patient Advocates to assist in other departments as needed. Works ... Required Education, License/Certification, or Work Experience: * Associate's social work, coding ...

Medicine Journal

Patient Advocate

Chattanooga, TN · On-site

$16.25 - $21/hr

The Patient Advocate spends time visiting and listening to patients and their families in order to ... License/Certification/Registration Required: - N/A Preferred: - CNA Department Position Summary ...

Mix Talent

Be Seen First

Patient Advocate

Pittsburgh, PA · On-site

$19 - $21/hr

This is an on-site Patient Advocate position with a growing specialty pharmacy in Pittsburgh, PA ... Qualifications · High school diploma or equivalent; additional education or certification in ...

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How much do certified patient advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for certified patient advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What is a Certified Patient Advocate?

A Certified Patient Advocate is a professional who helps patients navigate the healthcare system, ensuring they understand their medical options, rights, and treatment plans. They provide support by coordinating care, clarifying medical information, assisting with insurance issues, and helping to resolve conflicts between patients and healthcare providers. Certification typically involves passing an exam and meeting ethical and educational standards, demonstrating their commitment to effectively assisting patients and their families.

What are the key skills and qualifications needed to thrive as a Certified Patient Advocate?

To thrive as a Certified Patient Advocate, you need a solid understanding of healthcare systems, patient rights, and ethical standards, often supported by a relevant certification such as the Board Certified Patient Advocate (BCPA) credential. Familiarity with medical record systems, insurance processes, and healthcare documentation tools is typically required. Outstanding communication, problem-solving, and empathy help advocates effectively support and empower patients while navigating complex medical situations. These skills ensure patient needs are addressed, leading to better health outcomes and increased patient satisfaction.

What are some common challenges Certified Patient Advocates face when working with healthcare teams, and how can they be addressed?

Certified Patient Advocates often encounter challenges such as navigating complex healthcare systems, communicating effectively between patients and providers, and managing differing opinions or priorities among care team members. To address these, advocates rely on strong interpersonal and negotiation skills, thorough knowledge of healthcare policies, and a patient-centered approach to ensure that the patient's voice remains central. Building trust and maintaining professionalism with all parties also helps create collaborative, solutions-focused relationships.

What is the difference between Certified Patient Advocate vs Patient Navigator?

AspectCertified Patient AdvocatePatient Navigator
CredentialsCertification (e.g., CPAN, CAPA)Often no formal certification, but relevant training
Work EnvironmentHospitals, clinics, healthcare organizationsCommunity clinics, hospitals, insurance companies
Employer & IndustryHealthcare providers, advocacy groupsHealthcare systems, social services
Primary FocusAdvocating for patient rights, navigating healthcare systemsAssisting patients with care coordination and access

While both roles support patients, Certified Patient Advocates focus on advocacy and navigating complex healthcare systems, often with certification. Patient Navigators primarily assist with care coordination and access, typically without formal certification. Both roles are vital in improving patient experiences but differ in credentials and specific responsibilities.

Can I be a certified patient advocate without a degree?

Certified patient advocates typically do not need a formal degree but should have relevant experience, knowledge of healthcare systems, and strong communication skills. Certification programs may require specific training or exams, but educational requirements vary by organization. Practical experience and understanding patient rights are also important for success in this role.

How do you become a certified patient advocate?

To become a certified patient advocate, individuals typically complete relevant training programs or courses offered by professional organizations, gain experience in healthcare or patient support, and obtain certification through a recognized certifying body such as the Patient Advocate Certification Board. Certification requirements often include a combination of education, experience, and passing an exam. Continuing education is also recommended to maintain certification and stay current with industry standards.

Is it hard to become a certified patient advocate?

Becoming a certified patient advocate typically requires relevant healthcare knowledge, strong communication skills, and completing a certification program, which can take several months. While there is no universal requirement, certification can enhance credibility and job prospects in this field.
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States with the most job openings for Certified Patient Advocate jobs include:

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Certified Patient Advocate jobs near you
Infographic showing various Certified Patient Advocate job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 69% Full Time, 19% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,997 per year, or $20.7 per hour.

Patient Advocate

City of Hope

Zion, IL • On-site

$17 - $22/hr

Full-time

Posted 2 days ago

New

City Of Hope rating

8.4

Company rating: 8.4 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

24th of 898 rated healthcare providers

Job description

Patient Advocate

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Schedule: Monday-Friday, 7:45 AM - 4:15 PM
Work Setting: Fully Onsite
No weekends or holidays

 

Job Responsibilities

Patient Advocates shall provide exemplary customer service to all guests of City of Hope Chicago, including off-site outpatient clinics. The role will serve as a liaison between patients, caregivers/families, the patient's care team, ancillary/support departments (i.e., Risk, Social Services, Compliance, etc.), and management by sharing the patient's perspective, questions, and/or concerns, including formal grievances.

The Advocate will strive to resolve concerns promptly and ensure thorough and proper documentation is completed in the patient satisfaction database. They will oversee report management within the patient satisfaction database and provide reports to department leaders and Administration. The Advocate will build rapport with patients by welcoming them to City of Hope during New Patient Orientation and sharing essential hospital information and resources. The Advocate will also serve as the hospital's central contact for language access services, including interpreter and translation coordination.

Position Qualifications

  • Associate's degree

  • Two years of Patient Advocate or customer service experience

Preferred Qualifications

  • Bachelor's Degree

  • Certified Health Care Interpreter (Spanish)

Preferred Skills

  • Experience handling difficult or sensitive situations with professionalism and empathy.

  • Strong conflict resolution and de-escalation skills.

  • Comfortable with public speaking and presenting information during New Patient Orientation sessions.

  • Experience scheduling and leading care conferences to address patient concerns and facilitate resolution.

  • Excellent documentation skills with attention to detail and accuracy.

  • Ability to handle sensitive and confidential information while maintaining patient privacy.

  • Experience receiving and managing incoming calls through a patient relations or customer service line.

  • Strong interpersonal, communication, and relationship-building skills.

  • Ability to collaborate effectively with patients, families, providers, and multidisciplinary teams.


City of Hope is an equal opportunity employer.


City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.


Please note: City of Hope is committed to a safe and transparent hiring experience. Please be aware that scammers may attempt to impersonate our organization through fake job postings, emails or interviews.

  • Apply only through our official website or trusted partner platforms.
  • City of Hope will never request payment or fees at any stage of the hiring process.
  • We will not request sensitive personal or financial information prior to the acceptance of a formal offer.
  • All communications will come from official @coh.org email addresses.
  • Interviews are conducted only through approved, professional channels.
  • Be cautious of unsolicited communications, urgent requests or opportunities that seem inconsistent with standard hiring practices.
  • If you receive any suspicious communication, please report it to careers@coh.org.

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About City of Hope

Sourced by ZipRecruiter

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases. Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hopes translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hopes specialized cancer expertise. City of Hope is ranked among the nations Best Hospitals in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Duarte, CA, US

Year founded

1913

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