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AltaMed

Patient Services Advocate II

Los Angeles, CA

$25 - $29.38/hr

Job Overview The Patient Services Advocate is an AltaMed ambassador by welcoming and attending to ... Minimum of 1 to 2 years of experience required as a customer service agent, greeter, or ...

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How much do patient service advocate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for patient service advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

How does a Patient Service Advocate typically collaborate with clinical staff to support patient care?

Patient Service Advocates work closely with nurses, physicians, and administrative personnel to ensure patients have a smooth experience throughout their healthcare journey. They often act as liaisons, relaying patient concerns to the appropriate clinical staff and helping to resolve any issues that may arise. This collaboration involves frequent communication, participation in care team meetings, and sharing feedback to improve service delivery. Building strong relationships with clinical staff is essential for effectively advocating for patients and fostering a positive healthcare environment.

What is a Patient Service Advocate?

A Patient Service Advocate is a professional who supports patients by helping them navigate the healthcare system, understand their rights, and access necessary services. They often assist with resolving billing or insurance issues, coordinating care, and ensuring patients' concerns are addressed by medical staff. Patient Service Advocates act as a liaison between patients and healthcare providers to promote clear communication and improve patient satisfaction. Their goal is to ensure that patients receive quality care and have a positive healthcare experience.

What is the difference between Patient Service Advocate vs Patient Coordinator?

AspectPatient Service AdvocatePatient Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare or administrative experience
Work EnvironmentHospitals, clinics, healthcare officesHospitals, clinics, outpatient centers
Employer & Industry UsageHealthcare providers, insurance companiesHealthcare facilities, outpatient services
Primary FocusAssist patients with scheduling, insurance, and concernsCoordinate patient appointments and follow-ups

While both roles involve patient interaction, a Patient Service Advocate primarily supports patients with insurance and service issues, whereas a Patient Coordinator manages appointment scheduling and care coordination. Both roles are essential in healthcare settings but focus on different aspects of patient care and administrative support.

What are the key skills and qualifications needed to thrive as a Patient Service Advocate, and why are they important?

To thrive as a Patient Service Advocate, you need a solid understanding of healthcare processes, patient rights, and customer service, often supported by a high school diploma or associate degree. Familiarity with electronic health record (EHR) systems, medical scheduling software, and HIPAA compliance is typically required. Exceptional interpersonal skills, active listening, and problem-solving abilities help you effectively address patient concerns and facilitate communication between patients and medical staff. These skills ensure patients receive compassionate support, accurate information, and a positive experience within the healthcare system.
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Patient Service Advocate jobs near you
Infographic showing various Patient Service Advocate job openings in the United States as of June 2026, with employment types broken down into 55% Full Time, 44% Part Time, and 1% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $42,997 per year, or $20.7 per hour.
Patient Services Advocate II

Patient Services Advocate II

AltaMed

Los Angeles, CA

$25 - $29.38/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

AltaMed rating

8.3

Company rating: 8.3 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

44th of 870 rated healthcare providers

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.

Job Overview

The Patient Services Advocate is an AltaMed ambassador by welcoming and attending to the needs of all patients and creating a positive front office patient experience by managing expectations while demonstrating compassion and respect. The Advocate also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills.

Minimum Requirements

  • High School diploma or equivalent required.

  • Minimum of 1 to 2 years of experience required as a customer service agent, greeter, or receptionist- preferred.

  • Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.

  • A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Compensation

$25.00 - $29.38 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

  • Medical, Dental and Vision insurance
  • 403(b) Retirement savings plans with employer matching contributions
  • Flexible Spending Accounts
  • Commuter Flexible Spending
  • Career Advancement & Development opportunities
  • Paid Time Off & Holidays
  • Paid CME Days
  • Malpractice insurance and tail coverage
  • Tuition Reimbursement Program
  • Corporate Employee Discounts
  • Employee Referral Bonus Program
  • Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

What AltaMed employees say

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About AltaMed Health Services

Sourced by ZipRecruiter

AltaMed Health Services, based in Los Angeles, CA, US, is a leading provider in the healthcare industry. Founded in 1969 as the East LA Barrio Free Clinic, the organization provides high-quality health and human services to the underserved and uninsured communities in Southern California. AltaMed offers a broad range of services including medical care, senior care, dental services, HIV care, pharmacy services, and health education. The company's mission is to eliminate disparities in healthcare access and outcomes by providing superior quality health and human services through an integrated world-class delivery system. AltaMed has also made notable achievements, including becoming the nation's largest federally qualified community health center (FQHC) and being named a leader in healthcare equality by the Human Rights Campaign for several consecutive years.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1969

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