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Patient Service Advocate Jobs (NOW HIRING)

FastMed

Patient Services Advocate

Kinston, NC · On-site

$14 - $18/hr

We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience ... Service: Our ultimate calling is to provide superior service to our patients, and to support our ...

FastMed Urgent Care

Patient Services Advocate

Raleigh, NC

$17.25 - $22.25/hr

We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience ... Service: Our ultimate calling is to provide superior service to our patients, and to support our ...

FastMed Urgent Care

Patient Services Advocate

Kinston, NC

$16.25 - $21/hr

We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience ... Service: Our ultimate calling is to provide superior service to our patients, and to support our ...

FastMed

Patient Services Advocate

Raleigh, NC · On-site

$15.25 - $19.75/hr

We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience ... Service: Our ultimate calling is to provide superior service to our patients, and to support our ...

FastMed Urgent Care

Patient Services Advocate

Boone, NC

$15.50 - $20/hr

We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience ... Service: Our ultimate calling is to provide superior service to our patients, and to support our ...

FastMed

Patient Services Advocate

Greenville, NC · On-site

$15.75 - $20.50/hr

We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience ... Service: Our ultimate calling is to provide superior service to our patients, and to support our ...

FastMed

Patient Services Advocate

Boone, NC · On-site

$15.50 - $20/hr

We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience ... Service: Our ultimate calling is to provide superior service to our patients, and to support our ...

AltaMed

Patient Services Advocate II

Pico Rivera, CA · On-site

$25 - $29.38/hr

Job Overview The Patient Services Advocate is an AltaMed ambassador by welcoming and attending to ... Minimum of 1 to 2 years of experience required as a customer service agent, greeter, or ...

AltaMed

Patient Services Advocate II

Pico Rivera, CA

$25 - $29.38/hr

Job Overview The Patient Services Advocate is an AltaMed ambassador by welcoming and attending to ... Minimum of 1 to 2 years of experience required as a customer service agent, greeter, or ...

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How much do patient service advocate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for patient service advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

How does a Patient Service Advocate typically collaborate with clinical staff to support patient care?

Patient Service Advocates work closely with nurses, physicians, and administrative personnel to ensure patients have a smooth experience throughout their healthcare journey. They often act as liaisons, relaying patient concerns to the appropriate clinical staff and helping to resolve any issues that may arise. This collaboration involves frequent communication, participation in care team meetings, and sharing feedback to improve service delivery. Building strong relationships with clinical staff is essential for effectively advocating for patients and fostering a positive healthcare environment.

What is a Patient Service Advocate?

A Patient Service Advocate is a professional who supports patients by helping them navigate the healthcare system, understand their rights, and access necessary services. They often assist with resolving billing or insurance issues, coordinating care, and ensuring patients' concerns are addressed by medical staff. Patient Service Advocates act as a liaison between patients and healthcare providers to promote clear communication and improve patient satisfaction. Their goal is to ensure that patients receive quality care and have a positive healthcare experience.

What is the difference between Patient Service Advocate vs Patient Coordinator?

AspectPatient Service AdvocatePatient Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare or administrative experience
Work EnvironmentHospitals, clinics, healthcare officesHospitals, clinics, outpatient centers
Employer & Industry UsageHealthcare providers, insurance companiesHealthcare facilities, outpatient services
Primary FocusAssist patients with scheduling, insurance, and concernsCoordinate patient appointments and follow-ups

While both roles involve patient interaction, a Patient Service Advocate primarily supports patients with insurance and service issues, whereas a Patient Coordinator manages appointment scheduling and care coordination. Both roles are essential in healthcare settings but focus on different aspects of patient care and administrative support.

What are the key skills and qualifications needed to thrive as a Patient Service Advocate, and why are they important?

To thrive as a Patient Service Advocate, you need a solid understanding of healthcare processes, patient rights, and customer service, often supported by a high school diploma or associate degree. Familiarity with electronic health record (EHR) systems, medical scheduling software, and HIPAA compliance is typically required. Exceptional interpersonal skills, active listening, and problem-solving abilities help you effectively address patient concerns and facilitate communication between patients and medical staff. These skills ensure patients receive compassionate support, accurate information, and a positive experience within the healthcare system.
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What cities are hiring for Patient Service Advocate jobs? Cities with the most Patient Service Advocate job openings:
What job categories do people searching Patient Service Advocate jobs look for? The top searched job categories for Patient Service Advocate jobs are:
Patient Service Advocate jobs near you
Infographic showing various Patient Service Advocate job openings in the United States as of June 2026, with employment types broken down into 55% Full Time, 44% Part Time, and 1% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $42,997 per year, or $20.7 per hour.
Patient Services Advocate

Patient Services Advocate

FastMed

Kinston, NC • On-site

$14 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

FastMed Urgent Care rating

5.6

Company rating: 5.6 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description


Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at FastMed.

For the past 20 years FastMed has served as the front door of healthcare for our communities while continuing to expand our national footprint. Our mission is to provide patients with the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion. What sets us apart is our Compassionate Hospitality philosophy, which blends the compassion of healthcare with the best-in-class standards of hospitality.

POSITION SUMMARY

What you’ll be doing: We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a FastMed clinic, providing exemplary customer service from check-in to check-out. This includes:

  • Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions
  • Guiding patient in registration processes, including verification of insurance
  • Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
  • Assisting with patient feedback collection
  • Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log

What you’ll bring to the table: A high school diploma or equivalent, excellent organizational & interpersonal communication skills, the ability to remain calm and supportive towards our patients in busy or stressful situations, and preferably two years’ experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge.

Why you’ll love working with us: FastMed believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you’ll have access to several benefits, including but not limited to:

  • Competitive pay with quarterly incentive plan
  • Generous paid vacation & sick time that starts accruing on your first day with us
  • Medical, dental, vision, and other wellness benefits
  • 401(k) with company match

By joining our team you will also have the opportunity to be a key contributor to our culture. This is the environment we create to engage with our patients and each other, and it is key to our mutual success. Our culture is best exemplified by our STAT values:

Service: Our ultimate calling is to provide superior service to our patients, and to support our patient-facing team members in their quest to do this.

Teamwork: We work collaboratively to achieve our common goals, as achieving them is dependent upon a sustained collective effort.

Accountability: We perform the jobs that are assigned to us to the best of our abilities and in a manner that is consistent with the highest level of personal integrity.

Transparency: We acknowledge our shortcomings immediately so that we can find new solutions that continuously improve the quality of the service we provide.

A few requirements:

Minimum two years’ experience in customer service and medical front office setting is preferred

APPLY TODAY and join us as we seek to accomplish our mission and live our values in every patient interaction!


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