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Cardinal Health Customer Service Jobs in Virginia

Cardinal Health

Coordinator, Individualized Care

Richmond, VA · On-site

$17.25 - $22.75/hr

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers ... from customers and applies judgment in resolving service and problems falling within established ...

EAI Technologies

Product / Account Manager

Vienna, VA · On-site

Our customers (Cardinal Health, Verizon, Ryder, SOMOS, TOTE Group, and others) want more of our INNOVATIVE expertise in Supply Chain/Logistics, Cyber Security, Finance, and other areas because they ...

Watson Apparel Co. LLC

Customer Service

Virginia Beach, VA · On-site

$15 - $17/hr

Customer Service Representative Watson Apparel Co, LLC is looking for an organized, charismatic ... Health insurance * Vision insurance Schedule: * Day shift * Monday to Friday * Weekends as needed ...

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Cardinal Health Customer Service information

What is the difference between Cardinal Health Customer Service vs Cardinal Health Pharmacy Technician?

AspectCardinal Health Customer ServiceCardinal Health Pharmacy Technician
Required CredentialsHigh school diploma; training providedHigh school diploma; pharmacy technician certification often required
Work EnvironmentCall centers, customer support officesPharmacies, hospitals, healthcare facilities
Employer & Industry UsageCustomer support for healthcare productsAssisting pharmacists, dispensing medications
Common Search & ComparisonCustomer service roles in healthcarePharmacy support roles in healthcare

Cardinal Health Customer Service primarily involves assisting customers with orders, inquiries, and support over the phone or online, focusing on healthcare products. In contrast, Cardinal Health Pharmacy Technicians work directly in pharmacy settings, assisting pharmacists with medication dispensing and patient care. While both roles support healthcare operations, they differ in credentials, work environment, and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Cardinal Health Customer Service representative?

To thrive as a Cardinal Health Customer Service representative, you need strong communication skills, problem-solving abilities, and knowledge of healthcare products or services, often supported by a high school diploma or relevant experience. Familiarity with CRM software, order management systems, and Microsoft Office Suite is typically required. Exceptional listening, patience, and a customer-oriented mindset help you build trust and resolve issues efficiently. These skills ensure prompt, accurate support for healthcare clients, maintaining Cardinal Health’s reputation for reliability and service quality.

What are some common challenges faced by Cardinal Health Customer Service representatives, and how can they be managed effectively?

Cardinal Health Customer Service representatives often encounter challenges such as handling complex product inquiries, assisting with urgent order issues, and navigating healthcare compliance requirements. Successfully managing these challenges requires strong communication skills, the ability to quickly learn and adapt to evolving product information, and effective collaboration with internal teams like logistics and sales. Representatives are supported with ongoing training and robust knowledge resources to help them provide accurate and empathetic service, even under pressure.

What does a Cardinal Health Customer Service representative do?

A Cardinal Health Customer Service representative assists customers by answering inquiries, resolving issues, and providing support related to medical products and services. They handle phone calls, emails, and sometimes live chat to ensure customer satisfaction. Representatives may also process orders, track shipments, manage returns, and coordinate with other departments to address customer needs. Their role is essential in maintaining positive relationships with healthcare providers, pharmacies, and other clients.
What are popular job titles related to Cardinal Health Customer Service jobs in Virginia? For Cardinal Health Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Cardinal Health Customer Service jobs in Virginia look for? The top searched job categories for Cardinal Health Customer Service jobs in Virginia are:
Cardinal Health Customer Service jobs near you
Infographic showing various Cardinal Health Customer Service job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Representative II, Customer Service Operations

Cardinal Health

Richmond, VA • On-site

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Cardinal Health rating

7.8

Company rating: 7.8 out of 10

Based on 337 frontline employees who took The Breakroom Quiz

130th of 887 rated healthcare providers

Job description

Shift:

Monday–Friday | 10:00 AM – 6:30 PM EST

What Customer Operations Support contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution

Responsibilities

  • Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.

  • Offers professional and timely service as a representative of Cardinal Health at-Home

  • Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions

  • Provides problem resolution for order issues in a timely manner

  • Must be able to multitask in a fast-paced environment.

  • Maintain standard Quality Assurance Metrics monthly.

  • Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.

  • Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.

  • Must maintain a distraction free workspace.

Qualifications

  • High School diploma, GED or equivalent, or equivalent work experience, preferred

  • 2-4 years' experience in Customer Service preferred

  • Prior computer experience using Microsoft Office systems required

  • Team-oriented mindset

  • Demonstrate a passion for healthcare

  • Strong organizational skills and attention to detail

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks.

  • Works on routine assignments that require basic problem resolution.

  • Refers to policies and past practices for guidance, including usage of SOP's and written instructions.

  • Receives general directions on standard work; receives detailed instruction on new assignments.

  • Consults with supervisors or senior peers on complex and unusual problems.

Anticipated hourly range: $15.70 per hour to $22.50 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

  • Medical, dental and vision coverage

  • Paid time off plan

  • Health savings account (HSA)

  • 401k savings plan

  • Access to wages before pay day with myFlexPay

  • Flexible spending accounts (FSAs)

  • Short- and long-term disability coverage

  • Work-Life resources

  • Paid parental leave

  • Healthy lifestyle programs

Application window anticipated to close: 09/21/2026*if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

What Cardinal Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Cardinal Health

Sourced by ZipRecruiter

Cardinal Health Innovative Delivery Solutions With over 45 years of experience in helping hundreds of hospital and outpatient pharmacies, we provide access to best practice strategies and tactics to control costs, improve workflow and enhance safety. Cardinal Health Innovative Delivery Solutions is one of the largest employers of acute-care pharmacist in the United States. Cardinal Health is the employer of choice for pharmacists because we offer a variety of career opportunities in pharmacy leadership, clinical specialties, remote order entry, business management, medication therapy management and more.

Industry

Medical equipment and supplies manufacturing

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1971

Social media

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