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Customer Service Tech Jobs in Illinois (NOW HIRING)

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... technology, our products are trusted by retailers, businesses, and consumers alike. You will play a key role in ensuring customers receive excellent service and support throughout the order and ...

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Service Tech

Arlington Heights, IL · On-site

$22 - $23/hr

Service commercial HVAC systems at customer locations such as Walmart, Walgreens, Dollar General, and other commercial facilities, often on rooftops. * Load, unload, and organize filters, tools, and ...

Service Tech

Mundelein, IL · On-site

$22 - $23/hr

Service commercial HVAC systems at customer locations such as Walmart, Walgreens, Dollar General, and other commercial facilities, often on rooftops. * Load, unload, and organize filters, tools, and ...

Service Tech

Vernon Hills, IL · On-site

$22 - $23/hr

Service commercial HVAC systems at customer locations such as Walmart, Walgreens, Dollar General, and other commercial facilities, often on rooftops. * Load, unload, and organize filters, tools, and ...

Develop a work schedule to minimize the impact on customer service and restaurant operations. Qualifications: The candidate must have the ability to work independently. This individual must have the ...

Develop a work schedule to minimize the impact on customer service and restaurant operations. Qualifications: The candidate must have the ability to work independently. This individual must have the ...

Develop a work schedule to minimize the impact on customer service and restaurant operations. Qualifications: The candidate must have the ability to work independently. This individual must have the ...

Develop a work schedule to minimize the impact on customer service and restaurant operations. Qualifications: The candidate must have the ability to work independently. This individual must have the ...

Develop a work schedule to minimize the impact on customer service and restaurant operations. Qualifications: The candidate must have the ability to work independently. This individual must have the ...

Develop a work schedule to minimize the impact on customer service and restaurant operations. Qualifications: The candidate must have the ability to work independently. This individual must have the ...

Develop a work schedule to minimize the impact on customer service and restaurant operations. Qualifications: The candidate must have the ability to work independently. This individual must have the ...

Develop a work schedule to minimize the impact on customer service and restaurant operations. Qualifications: The candidate must have the ability to work independently. This individual must have the ...

Develop a work schedule to minimize the impact on customer service and restaurant operations. Qualifications: The candidate must have the ability to work independently. This individual must have the ...

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Customer Service Tech information

See Illinois salary details

$10

$19

$30

How much do customer service tech jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service tech in Illinois is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.68 per hour, depending on experience, location, and employer.

What does a customer service tech do?

A typical day for a Customer Service Tech involves fielding customer inquiries via phone, email, or chat, diagnosing and resolving technical issues, and documenting support activities in internal systems. You may also work with other technical teams to escalate complex problems and follow up with customers to ensure issues are fully resolved. The role can require multitasking between troubleshooting, customer updates, and administrative duties. Teamwork is essential, as Customer Service Techs often collaborate with others to share knowledge and provide seamless support. This dynamic environment offers variety in day-to-day tasks and opportunities to build valuable skills for career advancement.

What is a customer service tech?

A Customer Service Tech is responsible for assisting customers with technical issues, troubleshooting problems, and providing product support. They may work over the phone, via email, or through live chat to help resolve technical inquiries. This role requires strong problem-solving skills, patience, and the ability to explain complex solutions in an easy-to-understand manner. Customer Service Techs often work with IT systems, software, or hardware, depending on the company’s products or services.

What are the key skills and qualifications needed to thrive in the customer service tech position, and why are they important?

To thrive as a Customer Service Tech, you need strong troubleshooting abilities, basic technical know-how (usually in hardware or software support), and a high school diploma or equivalent. Familiarity with ticketing systems, customer relationship management (CRM) software, and sometimes certifications like CompTIA A+ are common requirements. Excellent communication, patience, and problem-solving skills make candidates stand out in dealing with clients of varying technical backgrounds. These competencies ensure prompt issue resolution and a positive customer experience, crucial for business retention and reputation.

What are popular job titles related to Customer Service Tech jobs in Illinois? For Customer Service Tech jobs in Illinois, the most frequently searched job titles are:
What cities in Illinois are hiring for Customer Service Tech jobs? Cities in Illinois with the most Customer Service Tech job openings:
Infographic showing various Customer Service Tech job openings in Illinois as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,766 per year, or $19.6 per hour.

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago


Job description

Rose Heating & Air Conditioning, Inc. in Urbana, IL is actively seeking a positive and service-oriented full-time Entry-Level HVAC Technician to provide exceptional customer service while troubleshooting, diagnosing, servicing, repairing, and performing maintenance on residential and light commercial heating and cooling systems. Are you a hard-working and dedicated employee? Are you eager to grow your skills in a skilled trade position? If so, then please keep reading!

This service tech position earns $20 - $25/hour, based on skills, experience, and performance. We provide benefits and perks, including medical health care (100% paid for by the company) with dental and vision options, 401(k) with 25% company match, paid holidays & vacation, work celebrations, opportunities for advancement, and annual salary increases. Additionally, we offer our HVAC Service Tech / Entry-Level generous bonus and spiff program, paid training, a phone, new vehicles to take home, and job-specific tools to supplement our service techs' own basic hand tools. If this sounds like the right skilled trade opportunity for you, apply today!


ABOUT ABOUT ROSE HEATING & AIR CONDITIONING

We are a third-generation, family-owned, and award-winning business that treats both our employees and customers like part of the family. Founded in 1962, with the sole aim of providing exceptional customer service at an affordable price, we have become a reputable residential and light commercial heating and cooling company, earning multiple awards along the way, including the prestigious North American Dealer of the Year Award" now ranking Rose Heating and Air Conditioning, Inc. as the #1 HVAC dealer in North America out of over 50,000!

In order to get the job right every time and on time, we aim to hire and retain the best of the best. This is why we provide our team top pay, great benefits, and winning company culture.


A DAY IN THE LIFE OF HVAC SERVICE TECH / ENTRY LEVEL

As a service tech, you are career-minded which will help you take pride in your work and help the customer with all of their HVAC problems.

You can efficiently communicate with the customer about their residential and light commercial heating and cooling systems. Being a reliable service tech will put the customer at ease and give you the confidence to properly perform maintenance on their HVAC systems!


HVAC SERVICE TECH / ENTRY LEVEL QUALIFICATIONS

  • Physical ability to perform the requirements of this skilled trade position, including lift 50 lbs and working from ladders
  • Ability to pass a drug test and background check
  • A valid driver's license and good driving record
  • Have own basic hand tools
  • Tech-savvy

High school diploma or equivalent is preferred! HVAC Tech School Certificate is a plus! EPA and/or NATE Certified is ideal! Do you enjoy working with your hands? Does a fast pace work environment excite you? Are you ready to grow professionally in the HVAC world? If yes, then we want to hear from you!


HVAC SERVICE TECH / ENTRY LEVEL WORK SCHEDULE

This entry level service tech works Monday - Friday, 8am to 4:30pm, as well as an on-call rotation until 10pm at the very latest!


ARE YOU READY TO JOIN OUR SKILLED TRADE TEAM?

If you feel you'll be perfect as our HVAC Service Tech / Entry-Level, apply now using our initial 3-minute, mobile-friendly application.


Location: 61802