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Customer Service Tech Jobs in Chicago, IL (NOW HIRING)

DR Horton

Customer Service Tech

Schaumburg, IL · On-site

$17 - $22.75/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

D.R. Horton, Inc

Customer Service Tech

Schaumburg, IL · On-site

$17 - $22.75/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton, Inc.

Customer Service Tech

Schaumburg, IL · On-site

$17 - $22.75/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

DR Horton

Customer Service Tech - NW Indiana

Portage, IN · On-site

$15.75 - $21.25/hr

Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is ...

Bonded Filter Company

Service Tech

Arlington Heights, IL · On-site

$22 - $23/hr

Service commercial HVAC systems at customer locations such as Walmart, Walgreens, Dollar General, and other commercial facilities, often on rooftops. * Load, unload, and organize filters, tools, and ...

Bonded Filter Company

Service Tech

Des Plaines, IL · On-site

$22 - $23/hr

Service commercial HVAC systems at customer locations such as Walmart, Walgreens, Dollar General, and other commercial facilities, often on rooftops. * Load, unload, and organize filters, tools, and ...

Trek Bicycle

Service Tech/Advisor

Villa Park, IL · On-site

$21 - $23/hr

We build only products we love, provide incredible hospitality to our customers, and change the ... A desire to continually learn proper service methods and new technologies Compensation Range Hourly ...

Trek Bikes

Service Tech/Advisor

Villa Park, IL

$21 - $23/hr

We build only products we love, provide incredible hospitality to our customers, and change the ... A desire to continually learn proper service methods and new technologies Compensation Range Hourly ...

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All JobsCustomer Service Tech JobsCustomer Service Tech Jobs in Chicago, IL

Customer Service Tech information

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How much do customer service tech jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for customer service tech in Chicago, IL is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.03 per hour, depending on experience, location, and employer.

What does a typical day look like for a Customer Service Tech?

A typical day for a Customer Service Tech involves fielding customer inquiries via phone, email, or chat, diagnosing and resolving technical issues, and documenting support activities in internal systems. You may also work with other technical teams to escalate complex problems and follow up with customers to ensure issues are fully resolved. The role can require multitasking between troubleshooting, customer updates, and administrative duties. Teamwork is essential, as Customer Service Techs often collaborate with others to share knowledge and provide seamless support. This dynamic environment offers variety in day-to-day tasks and opportunities to build valuable skills for career advancement.

What is a Customer Service Tech job?

A Customer Service Tech is responsible for assisting customers with technical issues, troubleshooting problems, and providing product support. They may work over the phone, via email, or through live chat to help resolve technical inquiries. This role requires strong problem-solving skills, patience, and the ability to explain complex solutions in an easy-to-understand manner. Customer Service Techs often work with IT systems, software, or hardware, depending on the company’s products or services.

What are the key skills and qualifications needed to thrive in the Customer Service Tech position, and why are they important?

To thrive as a Customer Service Tech, you need strong troubleshooting abilities, basic technical know-how (usually in hardware or software support), and a high school diploma or equivalent. Familiarity with ticketing systems, customer relationship management (CRM) software, and sometimes certifications like CompTIA A+ are common requirements. Excellent communication, patience, and problem-solving skills make candidates stand out in dealing with clients of varying technical backgrounds. These competencies ensure prompt issue resolution and a positive customer experience, crucial for business retention and reputation.

What are the most commonly searched types of Customer Service Tech jobs in Chicago, IL? The most popular types of Customer Service Tech jobs in Chicago, IL are:
What are popular job titles related to Customer Service Tech jobs in Chicago, IL? For Customer Service Tech jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Tech jobs in Chicago, IL look for? The top searched job categories for Customer Service Tech jobs in Chicago, IL are:
Customer Service Tech jobs near you
Infographic showing various Customer Service Tech job openings in Chicago, IL as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,337 per year, or $20.8 per hour.

Customer Service Tech

DR Horton

Schaumburg, IL • On-site

$17 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 hours ago

D.R. Horton rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

35th of 80 rated construction

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Evaluates homeowner repair issues to determine if they are warrantable items
  • Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
  • Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
  • Schedules and manages subcontractors to make designated warranty repairs
  • Ensure all repairs are completed within compliance standards
  • Certifies warranty work is completed within contractor obligations
  • Develop and maintain good rapport with subcontractors and homeowners
  • Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Processes charge-back documentation and invoices
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Ability to work overtime
  • Ability to travel overnight

Qualifications
Education and/or Experience
  • High school diploma or general education degree (GED)
  • Three or more years related experience, including carpentry work, drywall, texture repair and painting
  • Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime
  • Excel in effective and positive communications
  • Work effectively in high pressure situations
  • Ability to work independently and be productive without supervision
  • Ability to provide a systematic approach in carrying out assignments
  • Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
  • Proficiency with MS Office and email
  • Ability to lift and/or move up to 50 pounds

Preferred Qualifications
  • Prior customer service experience a plus
  • Experience with minor electrical, plumbing and HVAC repair work preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
  • Medical, Dental and Vision
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life & Disability Insurance
  • Vacation, Sick, Personal Time and Company Holidays
  • Multiple Voluntary and Company provided Benefits

Salary Range: $50,000-$60,000
Build YOUR future with D.R. Horton, America's Builder.#WeBuildPeopleToo

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