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Waste Management Customer Service Jobs (NOW HIRING)

Bechtel

Senior Waste Management Technician

Pueblo, CO · On-site

$105K - $160K/yr

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... Our services span from initial planning and investment, through start-up and operations. Core to ...

BWXT

Waste Management Spec Senior

Erwin, TN

$86K - $136K/yr

Nuclear Fuel Services (NFS) is a division of BWX Technologies. At BWX Technologies, Inc. (NYSE ... customer requirements regarding health and safety protocols. As such, all BWXT new hires will be ...

J&J Management Services LLC

Part Time Super

Yonkers, NY · On-site

$500/wk

Duties & Responsibilites: -Grounds Maintenance -Light Carpentry -Waste Management -Property Assessment & Response -Vendor Management -Customer Service Part Time $500/week 20 hours/week 1 Full Day ...

Daniels Health

Customer Service Manager

Sturtevant, WI · On-site

$75K - $80K/yr

Join Daniels Health, a mission-driven leader in healthcare waste management, as our Customer Service Manager based at our plant in Sturtevant, WI. At Daniels, we're transforming the way healthcare ...

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How much do waste management customer service jobs pay per year?

As of Aug 26, 2026, the average yearly pay for waste management customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a waste management customer service?

A Waste Management Customer Service job involves assisting customers with inquiries related to waste collection, recycling, billing, and service requests. Representatives handle complaints, schedule pickups, provide information on waste disposal guidelines, and ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and knowledge of company policies.

What are the key skills and qualifications needed to thrive in waste management customer service?

Succeeding in Waste Management Customer Service requires strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and knowledge of waste collection schedules are often important in this role. Excellent listening skills, patience, and a positive attitude help individuals excel when resolving customer issues and working with team members. These competencies contribute to efficient service delivery, high customer satisfaction, and effective handling of inquiries or complaints.

What are the common challenges faced in waste management customer service, and how are they addressed?

In a Waste Management Customer Service position, common challenges include handling customer complaints about missed pickups, billing issues, or service disruptions, often during high call volumes or tight deadlines. Professionals in this role use effective communication and problem-solving skills to resolve concerns quickly while remaining calm and courteous under pressure. Collaboration with drivers, dispatchers, and operations staff is frequently necessary to investigate and resolve service-related questions. Ongoing training, supportive team environments, and standardized procedures help customer service representatives manage these challenges and deliver reliable support to customers.

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What are the most commonly searched types of Waste Management Customer Service jobs?

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Waste Management Customer Service jobs near you
Infographic showing various Waste Management Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Senior Customer Service Representative

Gypsum, CO • On-site

Apex Waste Solutions
Environmental Consulting Services • 51 - 200 employees
Learn more about Apex Waste Solutionsexternal

$29 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Job Title: Senior Customer Service Rep

Job Type: Full-Time

Location: Vail, Colorado

Application Deadline: Position will remain open until filled

Pay: 29.00$ - 30.00$ Hourly

About Us:

We are dedicated to providing exceptional waste management services to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills make an impact? If so, we want YOU to join our team as a Customer Service Representative at Apex Waste Solutions, a trusted leader in waste management services.

Job Summary:

The Senior Customer Service Representative serves as a subject matter expert (SME) within the Customer Experience team, providing advanced customer support while acting as a mentor and resource for fellow representatives. This role handles complex customer issues, supports employee onboarding and training, assists with quality assurance initiatives, and partners with leadership to improve processes and customer satisfaction.

The Senior Customer Service Representative does not have direct supervisory responsibility but serves as a team leader through coaching, knowledge sharing, and leading by example. This position plays a key role in customer retention, service recovery, and identifying opportunities to strengthen customer relationships and grow revenue.

Key Responsibilities:

Customer Service Excellence

  • Resolve complex customer inquiries, complaints, billing issues, and service concerns that require advanced problem-solving.
  • Serve as the escalation point for customer issues beyond the scope of frontline representatives.
  • Deliver exceptional customer experiences while balancing customer satisfaction with company policies and operational efficiency.
  • Independently resolve the majority of customer concerns with minimal leadership involvement.
  • Maintain professionalism during difficult customer interactions and negotiate effective resolutions.

Team Leadership & Coaching

  • Serve as a mentor and coach for Customer Service Representatives.
  • Assist with onboarding and training new team members.
  • Share best practices and provide ongoing guidance to improve individual and team performance.
  • Lead by example in customer interactions, professionalism, and company values.
  • Support leadership by answering questions and serving as the department's subject matter expert.

Quality Assurance & Process Improvement

  • Participate in quality assurance reviews and calibration sessions.
  • Monitor trends in customer interactions and recommend improvements to policies, workflows, and customer communication.
  • Identify recurring service issues and collaborate with Operations, Billing, Sales, and Dispatch to develop long-term solutions.
  • Assist with developing documentation, training materials, and process standards.

Customer Retention & Growth

  • Proactively identify opportunities to retain at-risk customers.
  • Promote additional Apex Waste Solutions services when appropriate.
  • Support customer referrals and identify opportunities for residential and commercial growth.
  • Partner with Sales and Operations to ensure smooth customer transitions and exceptional service delivery.

Cross-Functional Collaboration

  • Serve as the customer service department representative for cross-functional projects.
  • Build strong relationships with Operations, Dispatch, Sales, Billing, Fleet, and Field Leadership.
  • Communicate customer trends and recommend operational improvements that enhance the customer experience.

Qualifications:

  • Minimum of two years of experience in customer service, preferably in the waste management industry or a related field.

Education

  • High school diploma or GED required.
  • Associate's degree in Business, Communications, or related field preferred.

Required Skills & Competencies

  • Advanced customer service and conflict resolution skills
  • Strong communication and interpersonal abilities
  • Leadership and peer coaching skills
  • Advanced knowledge of customer service systems and processes
  • Critical thinking and sound decision-making
  • Strong organizational and time management skills
  • Ability to work independently and manage multiple priorities
  • Proficiency in Microsoft Office and CRM/customer service software
  • High level of professionalism, accountability, and ownership

Performance Expectations

  • Deliver exceptional customer service and resolve complex issues.
  • Serve as a trusted resource and mentor to the Customer Experience team.
  • Support training, quality assurance, and process improvement initiatives.
  • Promote customer retention through effective service recovery.
  • Demonstrate leadership through collaboration, coaching, and continuous improvement.

Key Performance Indicators (KPIs)

  • Customer Satisfaction (CSAT)
  • Escalation Resolution
  • Quality Assurance (QA) Score
  • First Contact Resolution (FCR)
  • Average Speed of Answer (ASA)
  • Customer Retention
  • Productivity & Occupancy
  • Coaching & Knowledge Sharing

Working Conditions:

  • Full-time position, Monday through Friday
  • In Office
  • Frequent use of a computer, phone, and headset.

Compensation & Benefits:

  • $29.00 - $30.00 Hourly
  • Medical, Dental, & Vision Insurance
  • Matching 401k
  • Long Term & Short Term Disability
  • Life Insurance
  • Paid Time Off


As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.