Waste Management Customer Service Jobs in Indiana

I. Job Summary
Directs all aspects of a service area within an assigned vertical line of business "LOB." Most often the assigned area covers operating units spread nationally. The Territory Manager within Sustainability Services provides a comprehensive range of innovative and cost-effective environmental solutions to their assigned clients/operating units. The Territory Manager is responsible for the management of their operating units' profit and loss, budgeting, day-to-day operations, ISO programs and service execution; oversight and direct management of personnel, third-party sourcing, pricing and business development. The Territory Manager's primary objectives are to supervise and coordinate employee work and development activities within the respective sites, develop bids and quotes for new projects, implementation of identified projects, accurately analyze and report financials, collect customer payment and ensure customer satisfaction. May be responsible for approximately $5 to $20 million in revenue with a stretch goal of anticipated, expected growth within the assigned operating units/client sites.

Travel of 20-25% of the time is expected, based of business needs

While this position is remote, the ideal applicant would reside in:

Indianapolis, IN | Charlotte, NC | Durham, NC | Raleigh, NC
II. Essential Duties and Responsibilities
 

• Accountable for the development and maintenance of a safety conscious organization within all assigned customer sites. Oversees Project Manager's development of a safe work environment that complies with all customer/site regulatory requirements related to health, safety and the environment including operating team's safety training related to performance of duties.
• Responsible for the successful management of customer service issues and assisting in identifying potential contract/service enhancements through regular interaction with customers, operating team and vendors. Works with the Vertical Manager on the renegotiation of contracts, services and projects with existing clients and vendors. Prepares related quotes and proposals.
• May be responsible for preparing quotes and proposals related to the purchase of entities that extend the service options for Sustainability Services customers.
• Manages the financial and operating performance of assigned customer sites to ensure profitability and operational goals are achieved. Responsible for profit/loss, receivables, pricing, invoicing, budgeting and related accounting activities for customers and all related reporting. Analyzes current and projected financial position of assigned operating units.
• Responsible for the procedural development, implementation and employee adherence to environmental health and safety and ISO program activities and compliance.
• Accountable for the education and development of the Project Managers and operating team. Ensures personnel training has been completed and properly documented and all applicable WM policies, procedures and programs are implemented as required including any required certifications and training.
• Documents best practices and lessons learned and implements at customer locations
• Directs the development and implementation of facility waste management plans. Identifies and implements minimization and recycling opportunities, develops waste collection programs and management of storage areas.
• Ensures the proper application of regulations in completing waste profiles to provide guidance on waste characterization and analysis in order to properly complete container labels and all waste shipment documentation.
• Manages the programs and people who work to reduce waste volumes, increase operational efficiencies, identifies optimal equipment usage and generates an overall cost savings for customers.
• Ensures the local management team at a customer site conducts routine safety meetings and regular safety/regulatory inspections.
• Participates in quarterly and annual business reviews with clients.
• Establishes relationships and oversees management team working closely with local WM Market Areas and Districts (hauling divisions and landfills) to ensure core services are properly maintained and excellent customer service.
• May occasionally be required to perform labor-intensive activities (e.g., drum collection and bulking).

Must live and work in the U.S.

III. Qualifications 
A. Required Qualifications 
 

• Bachelor's Degree (accredited) in Environmental Sciences, Accounting, Business or related field, or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant work experience.
• 7 years of relevant work experience in project/business work within the environmental or industrial services industry (in addition to education requirement).
• Valid Drivers License
• Pre-assignment and/or pre-hire customer-specific drug and/or alcohol testing may be required by certain customer-contract requirements. Such testing may include urinalysis, oral swab, drug hair follicle testing and/or alcohol testing upon hire
• RCRA and DOT regulatory compliance experience required upon hire and
• OSHA 40-Hour HAZWOPER Certification required upon hire

B. Preferred Qualifications 

• Streamline experience
• Pharmaceutical waste experience

IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Pay:  The expected base pay range for this position across the U.S.  is $96,700 - $110,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. Additionally this role is eligible for 25% bonus.

V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities.