ZipRecruiter

Log In

1

Telephone Customer Service Jobs in Indiana (NOW HIRING)

System One

Customer Service Rep II

Indianapolis, IN · On-site

$20/hr

Minimum of 1 year of contact center experience or telephone customer service experience * Ability to obtain a Public Trust Security clearance, including a credit check and background investigation

System One

Customer Service Rep II

Indianapolis, IN · On-site

$20/hr

Minimum of 1 year of contact center experience or telephone customer service experience * Ability to obtain a Public Trust Security clearance, including a credit check and background investigation

System One

Customer Service Rep II

Indianapolis, IN · On-site

$20/hr

Minimum of 1 year of contact center experience or telephone customer service experience * Ability to obtain a Public Trust Security clearance, including a credit check and background investigation

next page

Showing results 1-20

All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Indiana

Telephone Customer Service information

See Indiana salary details

$9

$17

$25

How much do telephone customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for telephone customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in Indiana?

For Telephone Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Indiana look for?

The top searched job categories for Telephone Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Telephone Customer Service jobs?

Cities in Indiana with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Customer Service Representative

Indianapolis, IN • On-site

America's Floor Source
Construction Materials Wholesalers • 201 - 500 employees
Learn more about America's Floor Sourceexternal

Full-time

Posted 12 days ago

Job description


About the Role:

We are seeking a highly motivated and skilled Customer Service Representative to join our team in the Consumer Support Services industry. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your main objective will be to ensure customer satisfaction by addressing inquiries and resolving issues in a timely and efficient manner. You will be the first point of contact for our customers and will play a crucial role in maintaining our company's reputation for excellent customer service.

Minimum Qualifications:

  • Excellent verbal and written communication skills
  • Proven experience in telephone customer service and problem resolution
  • Ability to work in a fast-paced environment while maintaining a positive attitude
  • Strong organizational and multitasking skills

Preferred Qualifications:

  • Experience in the Consumer Support Services industry
  • Exceptional organizational skills and attention to detail
  • Strong computer skills (proficient user of Microsoft Office Suite: Word, Excel)

Responsibilities:

  • Answering customer inquiries via phone, email, and chat in a timely and professional manner
  • Interacting with field service technicians, installers, superintendents regarding warranty issues.
  • Resolving customer issues and complaints with empathy and efficiency
  • Processing customer orders and managing customer accounts
  • Maintaining accurate records of customer interactions and transactions
  • Collaborating with other departments to ensure customer satisfaction

Skills:

As a Customer Service Representative, you will utilize your exceptional verbal and written communication skills to provide outstanding customer service. Your ability to work in a fast-paced environment while maintaining a positive attitude will be crucial in ensuring customer satisfaction. You will use your problem resolution skills to address customer inquiries and complaints, and your organizational and multitasking skills to process orders and manage customer accounts. Additionally, your fluency in multiple languages, if applicable, will be an asset in providing exceptional service to our diverse customer base.

This position is a fully in-office role.