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Telephone Customer Service Jobs in Indiana (NOW HIRING)

System One

Customer Service Rep II

Indianapolis, IN · On-site

$20/hr

Minimum of 1 year of contact center experience or telephone customer service experience * Ability to obtain a Public Trust Security clearance, including a credit check and background investigation

System One

Customer Service Rep II

Indianapolis, IN · On-site

$20/hr

Minimum of 1 year of contact center experience or telephone customer service experience * Ability to obtain a Public Trust Security clearance, including a credit check and background investigation

System One

Customer Service Rep II

Indianapolis, IN · On-site

$20/hr

Minimum of 1 year of contact center experience or telephone customer service experience * Ability to obtain a Public Trust Security clearance, including a credit check and background investigation

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Indiana

Telephone Customer Service information

See Indiana salary details

$9

$17

$25

How much do telephone customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for telephone customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Employers often look for previous experience, a reliable internet connection, and the ability to handle customer inquiries professionally. Certifications like CPR or customer service training can also improve chances of hiring.
What are popular job titles related to Telephone Customer Service jobs in Indiana? For Telephone Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Telephone Customer Service jobs in Indiana look for? The top searched job categories for Telephone Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Telephone Customer Service jobs? Cities in Indiana with the most Telephone Customer Service job openings:
Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Mortgage Customer Service Representative

Talascend

Indianapolis, IN • On-site

$15.25 - $20.75/hr

Other

Re-posted 5 days ago

Job description

Talascend is currently seeking a Mortgage Customer Service Representative for a contract opportunity with our client in Indianapolis, Indiana.
Overview
This role involves providing excellent customer service within a call center environment, supporting the US Department of Housing and Urban Development (HUD) by assisting with FHA mortgage policies and procedures. The position requires handling a variety of calls and emails, utilizing mortgage industry knowledge, and documenting interactions accurately.
Responsibilities

  • Provide customer service via calls and emails regarding FHA guidelines and procedures
  • Use knowledge databases to locate answers and acknowledge client requests
  • Follow standard operating procedures for various topics and contact channels
  • Document all contacts in a database
  • Stay updated on FHA mortgage processes and procedures
Qualifications
  • High school diploma or GED
  • Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer)
  • Minimum of 1 year of contact center experience or telephone customer service experience
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Preferred Qualifications
  • FHA knowledge/background
  • Bilingual in English and Spanish (verbal and written)
  • Contact center experience (omnichannel)

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.

Apply