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Telephone Customer Service Jobs in Indiana (NOW HIRING)

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Telephone Service Representative

Fishers, IN · Hybrid

$20/hr

The Telephone Service Representative (TSR) is responsible for generating qualified leads and ... Accurately document all call outcomes, customer interactions, and lead status in MarketSharp (CRM) ...

Belcan

Customer Service Representative

Lafayette, IN · On-site

$24/hr

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. * The Entry level Customer Service Representative will ...

Belcan

Customer Service Representative

Lafayette, IN

$24/hr

... telephone or email to provide problem resolution in accordance with the Organization's service standards. - The Entry level Customer Service Representative will perform many of the same duties as the ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Indiana

Telephone Customer Service information

See Indiana salary details

$9

$17

$25

How much do telephone customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for telephone customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Employers often look for previous experience, a reliable internet connection, and the ability to handle customer inquiries professionally. Certifications like CPR or customer service training can also improve chances of hiring.
What are popular job titles related to Telephone Customer Service jobs in Indiana? For Telephone Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Telephone Customer Service jobs in Indiana look for? The top searched job categories for Telephone Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Telephone Customer Service jobs? Cities in Indiana with the most Telephone Customer Service job openings:
Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Mortgage Origination - Customer Service Representative

Leidos

Indianapolis, IN • On-site

$22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 21 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

77th of 483 rated business services

Job description

Leidos is seeking full-time Mortgage Origination Professionals at the FHA Resource Center in Indianapolis, IN.

Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

What's in it for you?

  • Monday - Friday schedule with no weekend work.
  • Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
  • Immediate and ongoing training to support your success.
  • Discounted Leidos stock purchase and other Employee Discounts.
  • Company-wide career mobility.
  • Company-sponsored Public Trust eligibility upon hire.
  • Voluntary overtime may be available based on business needs.
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
  • 11 paid holidays per year.

As a Mortgage Origination Customer Service Representative, you will:

  • Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
  • Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client's requests.
  • Follow standard operating procedures for various topics, systems, and contact channels.
  • Document all of your contacts in a database.
  • Keep up to date on FHA mortgage processes and procedures.

To be a successful Mortgage Origination Customer Service Representative, you will possess:

  • The ability to navigate multiple computer systems and applications and utilize search tools.
  • Excellent time management skills and dependability.
  • Strong written and verbal communication skills, including telephone etiquette.
  • Keyboarding proficiency of at least 40 words per minute.

Required Qualifications:

  • High School diploma or General Educational Development (GED) certificate.
  • Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).
  • Minimum of 1 year of contact center experience or telephone customer service experience.
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications:

  • FHA Knowledge/background.
  • Contact Center experience (Omnichannel).

  • Bilinguals English and Spanish - verbal and written.

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

**The pay for this position is $20-$22 per hour.**

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.

# HUDFHA

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:August 3, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

What Leidos employees say

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

Social media

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