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Optimum Customer Service Representative Jobs in Indiana

Polyram USA

Customer Service Representative

Evansville, IN

$15.25 - $20.75/hr

As the Customer Service Representative, you will be responsible for overseeing and optimizing all aspects of our relationships and correspondence with Polyram Compounds' customers. The ideal ...

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Optimum Customer Service Representative information

See Indiana salary details

$8

$21

$41

How much do optimum customer service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for optimum customer service representative in Indiana is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $27.07 per hour, depending on experience, location, and employer.

Does optimum have remote jobs?

Optimum Customer Service Representative positions are typically based in call centers or office environments, but some companies may offer remote customer service roles. Availability of remote jobs depends on the company's current hiring policies and the specific role requirements, such as familiarity with customer service software and communication tools. It is recommended to check the company's careers page for current remote opportunities.

How much do optimum sales reps make?

Optimum Customer Service Representatives typically earn an hourly wage plus commissions or bonuses based on sales performance. The average total compensation can range from $30,000 to $50,000 annually, depending on experience, location, and sales targets. Strong communication skills and product knowledge are important for success in this role.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

How to get hired as a customer service representative?

To get hired as a customer service representative, candidates should have strong communication skills, a customer-focused attitude, and basic computer proficiency. Relevant experience, a professional resume, and often a high school diploma or equivalent are required; some employers may also prefer familiarity with customer service software or certifications in communication skills.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

What are Optimum Customer Service Representatives?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

Does optimum do door-to-door sales?

Optimum Customer Service Representatives typically do not engage in door-to-door sales. Their role focuses on assisting customers with service inquiries, technical support, and account management, usually within a retail or call center environment. Door-to-door sales are generally not part of their job responsibilities.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

What are popular job titles related to Optimum Customer Service Representative jobs in Indiana? For Optimum Customer Service Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Optimum Customer Service Representative jobs in Indiana look for? The top searched job categories for Optimum Customer Service Representative jobs in Indiana are:
Optimum Customer Service Representative jobs near you

Customer Service Representative

Polyram USA

Evansville, IN

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Customer Service Representative

Polyram Compounds, LLC is seeking an experienced and motivated Customer Service Representative to join our team. As the Customer Service Representative, you will be responsible for overseeing and optimizing all aspects of our relationships and correspondence with Polyram Compounds' customers. The ideal candidate has a strong background in customer service, excellent problem-solving skills utilizing great communication, and the ability to effectively manage multiple relationships and priorities.

Responsibilities:

  • Be a Polyram representative with customers
  • Take orders from customers
  • Place orders into an ERP system
  • Work with production planning on order dates and order confirmation
  • Relay information between the customer and the plant
  • Work with marketing and sales

Qualifications:

  • Previous experience in customer service.
  • Strong communication and interpersonal skills.
  • Excellent conflict resolution skills.
  • Strong communication and interpersonal skills.
  • Ability to work well under pressure and meet tight deadlines.
  • Attention to detail and a commitment to delivering high-quality results.

Job Type: Full-Time

Experience: Customer Service: 3 years (Required)

Education: High School Diploma (Required) Bachelor's Degree (Preferred)

Work Location: In person

Requirements

Qualifications:

  • Previous experience in customer service.
  • Strong communication and interpersonal skills.
  • Excellent conflict resolution skills.
  • Strong communication and interpersonal skills.
  • Ability to work well under pressure and meet tight deadlines.
  • Attention to detail and a commitment to delivering high-quality results.

Job Type: Full-time

Experience: Customer Service: 3 years (Required)

Education: High School Diploma (Required) Bachelor's Degree (Preferred)

Work Location: In person

Benefits

  • Enjoy the Culture Practiced in Focus on: 1.) Valuing Employees 2.) Continuous Improvement 3.) Going Beyond the Call of Duty to Assist and Collaborate
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

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