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Senior Customer Support Analyst Jobs in Indiana (NOW HIRING)

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application ... internal customer service approach to match the obsessive client focus we provide our external ...

360 IT Professionals

Desktop Support Analyst

Indianapolis, IN · On-site

$22.25 - $29.75/hr

Desktop Support Analyst Location : Indianapolis IN 46240 Duration : 6-12 Months Desktop Support ... customer service experience Regards, Happy Singh Sr.Technical Recruiter Office: 972-455-8296 happy ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application ... Knowledge of customer service and service ticket management methodologies. * Excellent written ...

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

Job Type Full-time Description The Systems Support Analyst will independently provide tier 1 and ... Strong communication and excellent customer service are equally important to technical skill and ...

Amcor Flexibles, LLC

Sr Customer Care Rep

Indianapolis, IN · On-site

$18.50 - $25.25/hr

... support customer inquiries as well as the ability to diffuse tense situations involving irate ... Strong time management, organizational, decision making and analytical skills Position requires the ...

New

ATS Automation

Customer Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

The Customer Support Specialist is a key member of the customer support, spare parts, and service ... root cause analysis and successful implementation of initiatives. * Requires excellent ...

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Senior Customer Support Analyst information

See Indiana salary details

$24.3K

$79.5K

$131.8K

How much do senior customer support analyst jobs pay per year?

As of Aug 11, 2026, the average yearly pay for senior customer support analyst in Indiana is $79,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,300.00 and $86,600.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.
What are popular job titles related to Senior Customer Support Analyst jobs in Indiana? For Senior Customer Support Analyst jobs in Indiana, the most frequently searched job titles are:
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Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $79,541 per year, or $38.2 per hour.

Senior Technical Support Analyst

Purdue University

West Lafayette, IN • On-site

Full-time

Re-posted 15 days ago

Purdue University rating

7.5

Company rating: 7.5 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

310th of 617 rated colleges and universities

Job description

Senior Technical Support Analyst
City: West Lafayette
Job Description:
Job Summary
The Senior Technical Support Analyst provides frontline technical support for Athletics Information Technology services. This role is responsible for diagnosing and resolving routine hardware, software, and connectivity issues for Athletics users, documenting incidents and resolutions in approved systems, and ensuring consistent, high-quality customer service. Issues that are complex, recurring, or beyond established procedures are escalated to the Lead Technical Support Analyst. The position operates within defined service frameworks, procedures, and escalation paths.
What You'll Be Doing:
USER SUPPORT AND INCIDENT RESOLUTION:
The Technical Support Analyst provides frontline technical support to Athletics users, serving as the initial point of contact for routine information technology issues. The role is responsible for diagnosing and resolving common hardware, software, and connectivity problems in a timely and professional manner while maintaining a strong customer service focus. When issues are complex, recurring, or exceed established troubleshooting procedures, the position escalates the issue to the Lead Technical Support Analyst in accordance with defined escalation paths to ensure appropriate resolution and continuity of service.
DOCUMENTATION AND PROCESS ADHERENCE:
The position is responsible for accurately documenting incidents, troubleshooting steps, and resolutions within approved ticketing and documentation systems. This documentation supports operational transparency, reporting, and service continuity, and contributes to institutional knowledge and process improvement. The role follows established IT service workflows, standards, and escalation procedures, and adheres to departmental and university policies governing service delivery and documentation.
OPERATIONAL AND EVENT SUPPORT:
The Technical Support Analyst supports day-to-day IT operations by assisting with equipment setup, system troubleshooting, and technology needs as assigned. The role may provide support for presentations, meetings, and Athletics events, and assists during peak operational periods or service interruptions under the direction of IT leadership. These activities support consistent and reliable IT services across Athletics facilities and functions.
OTHER:
In addition to core responsibilities, the position performs other related duties as assigned to support Athletics Information Technology operations. This may include assisting during major outages, participating in training activities, or supporting departmental initiatives as needed. All duties are performed in compliance with Purdue University, Big Ten Conference, and NCAA rules, policies, procedures, and regulations.
About Us:
Purdue Athletics is built on unrivaled pride, unlimited potential, and a sense of shared purpose that unites staff, student-athletes, and the broader community. As part of Purdue's 150-year legacy, Athletics exemplifies a culture of collaboration, continuous growth, and excellence, where every member is encouraged to strive for success while fostering a positive and supportive environment. Joining Purdue Athletics means joining a team committed to building a better world together-where professional aspirations thrive, innovation is celebrated, and a lasting impact is made on campus and beyond. Read more: Purdue Boilermakers Athletics
What We're Looking For:
Education and Experience:
  • Associate's degree with a concentration in information technology, computer science, or computer-related coursework is required
  • Equivalent combination of education and relevant technical experience.
  • One (1) year of experience providing frontline technical support or customer service in an information technology environment, with experience in an IT support center or service desk focusing on problem identification, troubleshooting, and issue resolution preferred
  • Experience supporting macOS and Windows operating systems, as well as mobile devices, in a managed enterprise environment is required
  • Familiarity with IT service management and systems tools such as TeamDynamix, Microsoft Endpoint Configuration Manager (MECM), and Active Directory, or comparable platforms, is preferred
  • Experience working within defined service processes and escalation models in a team-based IT environment is beneficial

Skills needed:
  • Requires strong customer service and troubleshooting skills, with the ability to diagnose and resolve routine technical issues efficiently and professionally
  • Strong written and verbal communication skills are necessary to clearly document incidents and resolutions and to communicate technical information effectively to non-technical users
  • Requires the ability to recognize when issues exceed established procedures and to follow defined escalation paths appropriately
  • The ability to work effectively in a fast-paced support environment, adhere to documented processes and standards, manage competing priorities, and collaborate with other IT staff is essential
  • Must adhere to and comply with Purdue University, Big Ten Conference, and NCAA rules, policies, procedures, and regulations

Who We Are:
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
Additional Information:
  • Purdue's benefits summary https://www.purdue.edu/hr/Benefits/
  • Purdue will not sponsor employment authorization for this position
  • A background check will be required for employment in this position
  • This was formerly classified as an operational/technical position; an internal lateral transfer will retain same benefit standing
  • FLSA: Non-Exempt (Eligible For Overtime)
  • Retirement Eligibility: Non-exempt Defined Contribution Plan

Career Stream
Compensation Information:
Administrative and Operational Support 3
Pay Band S050
Job Code#20003371
Link to Purdue University's Compensation Guidelines: https://www.purdue.edu/hr/mngcareer/compguidelines/index.php
EOE
Purdue University is an EO/EA University

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