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Senior Customer Support Analyst Jobs in Indiana (NOW HIRING)

Parts Town

Customer Insights Analyst

Fort Wayne, IN · On-site

The Senior Customer Insights Analyst must be able to translate complex customer feedback and ... Support integrations between CX platforms and operational systems such as Salesforce and Qlik to ...

Trelleborg

Customer Support Coordinator (CSC)

Fort Wayne, IN · On-site

$17.25 - $21.75/hr

... AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a ... Provide proactive communication, analysis, and problem solving to team members * Purchase raw ...

Trend Micro

Develop and execute campaigns that support existing customers through their full lifecycle ... Analytical and tech-savvy, with the ability to develop a working understanding of TrendAI Vision ...

Harris

$22 - $25/hr

eScholar Customer Support is looking for an exceptional talent to become our Customer Support ... Use various applications to analyze source system data and identify data quality issues and ...

campus4tech

Senior Business/Quality Analyst

Indianapolis, IN · On-site

$88K - $114K/yr

... for customer support for the Indiana Immunization Registry systems. This position responsibilities will include understanding requirements, conducting analysis, and test/validate functional ...

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Senior Customer Support Analyst information

See Indiana salary details

$24.3K

$79.5K

$131.8K

How much do senior customer support analyst jobs pay per year?

As of Aug 11, 2026, the average yearly pay for senior customer support analyst in Indiana is $79,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,300.00 and $86,600.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.
What are popular job titles related to Senior Customer Support Analyst jobs in Indiana? For Senior Customer Support Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Senior Customer Support Analyst jobs in Indiana look for? The top searched job categories for Senior Customer Support Analyst jobs in Indiana are:
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Senior Customer Support Analyst jobs near you
Infographic showing various Senior Customer Support Analyst job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $79,541 per year, or $38.2 per hour.

Field Support Analyst - Indianapolis, IN (Onsite, Monday-Friday 8:00 AM - 5:00 PM) - Contract

Inficare Technologies

Indianapolis, IN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Field Support Analyst
Location: Indianapolis, IN (Onsite, Monday-Friday 8:00 AM - 5:00 PM)
Job Type: Contract
Experience: 5+ years
Job Overview
Our client is seeking an experienced Field Support Analyst to provide hands-on technical support in Indianapolis, IN. This role is primarily focused on supporting training events and managing all AV and deskside support needs, along with hardware distribution and general IT support functions.
Key Responsibilities
  • Support AV aspects of training sessions and events
  • Provide deskside and field support to end users
  • Answer and resolve technical support issues
  • Manage and work through IT support tickets
  • Assist with hardware distribution across multiple locations
  • Deliver proactive customer service to internal stakeholders
Required Skills
  • Windows 11
  • Office 365
  • Microsoft InTune
  • Azure
  • Active Directory
  • Imaging Process
  • Field / Deskside Support
Preferred Skills
  • Any applicable IT certification (CompTIA A+, Microsoft, etc.)
Location & Work Model
Fully onsite in Indianapolis, IN - 5 days per week, Monday through Friday, 8:00 AM to 5:00 PM local time.
Engagement Details
This is a long-term contract engagement. Candidates must be available to work onsite full-time in Indianapolis.

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