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Online Chat Support Jobs in Indiana (NOW HIRING)

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist is the main point of contact for our customer base through the ... with online chat programs and working with freight lines. Can speak, read, and write in English.

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist is the main point of contact for our customer base through the ... online chat programs and working with freight lines. • Can speak, read, and write in English.

Merchants Bancorp

Client Support Specialist

Carmel, IN · On-site

$17.75 - $24/hr

Client Support Specialist The Client Support Specialist serves as the first point of contact for ... Handles inbound and outbound customer interactions (e.g., phone, email, online chat, and secure ...

WARE

Inside Sales Representative

New Albany, IN · On-site

Responsibilities • Provide exceptional customer service via phone, email, and online chat for WARE, BoilerWAREhouse.com, WARE Boiler University, and The Valve Shop • Support Outside Sales ...

Corewell Health

Customer Service Rep Associate

Fort Wayne, IN · On-site

$14.75 - $20/hr

... online chat, email, etc. Essential Functions * Analyzes, evaluates, resolves and responds to ... Adheres to established procedure and quality guidelines in support of Priority Health service ...

Corewell Health

Customer Service Rep Associate

Fort Wayne, IN · On-site

$15.75 - $21.50/hr

... online chat, email, etc. Essential Functions * Analyzes, evaluates, resolves and responds to ... Adheres to established procedure and quality guidelines in support of Priority Health service ...

Spectrum Health

Customer Service Rep Associate

Fort Wayne, IN · Hybrid

$15.75 - $21.50/hr

... online chat, email, etc. Essential Functions * Analyzes, evaluates, resolves and responds to ... Adheres to established procedure and quality guidelines in support of Priority Health service ...

Corewell Health

Customer Service Rep Associate

Fort Wayne, IN · On-site

$15.75 - $21.50/hr

... online chat, email, etc. Essential Functions * Analyzes, evaluates, resolves and responds to ... Adheres to established procedure and quality guidelines in support of Priority Health service ...

Spectrum Health

Customer Service Rep Associate

Fort Wayne, IN · Hybrid

$15.75 - $21.50/hr

... online chat, email, etc. Essential Functions * Analyzes, evaluates, resolves and responds to ... Adheres to established procedure and quality guidelines in support of Priority Health service ...

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All JobsOnline Chat Support JobsOnline Chat Support Jobs in Indiana

Online Chat Support information

See Indiana salary details

$13

$24

$42

How much do online chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for online chat support in Indiana is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.
What are the most commonly searched types of Chat Support jobs in Indiana? The most popular types of Chat Support jobs in Indiana are:
What are popular job titles related to Online Chat Support jobs in Indiana? For Online Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Online Chat Support jobs in Indiana look for? The top searched job categories for Online Chat Support jobs in Indiana are:
What cities in Indiana are hiring for Online Chat Support jobs? Cities in Indiana with the most Online Chat Support job openings:
Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Indiana as of August 2026, with employment types broken down into 75% Full Time, 17% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $51,555 per year, or $24.8 per hour.

Customer Support Specialist

80/20, LLC

Columbia City, IN • On-site

$16.50 - $22.25/hr

Full-time

Posted 9 days ago

Job description

The Customer Support Specialist is the main point of contact for our customer base through the various channels of sales. This will include, but is not limited to, our Distribution Partners, Customers, Amazon, 80/20.net, Direct, etc. This individual will handle inquiries via all communication channels including but not
limited to Chat, Email, Phone. They are responsible for providing a World Class Customer Experience full circle each day to our distribution partners and customers and provide accurate information regarding our product and services to our broad customer base. The Customer Support Specialist is responsible for customer
satisfaction regarding the experience the customer had. It is expected that this person will stay up to date on all trainings provided in order to be able to perform their job functions successfully. The Customer Support Specialist will need to flex their schedule when necessary to serve our customers. The Customer Support
Specialist is responsible for knowing the 80/20 business model and utilizing it throughout daily conversation and learn to speak to our company mission and vision along with sharing the things that create the 80/20 culture.

Duties include, but are not limited to:
Provide a full circle World Class Customer Service Experience to our Customers and 80/20 team
Responsible for logging all required information determined listed out in our department procedures into our Software applications
Manage large volume of emails; sort and file away according to procedure
Effectively and professionally, communicate to customers through all communication channels.
Coordinate all change orders related to Customer Orders
Promptly qualify and respond to all Customer and 80/20 Team inquiries
Assist customers with basic product quotes and applications
Provide Freight Quotes
Track Purchase Orders proactively and communicate progress to relevant parties
Track Shipping Information and provide updates to Customers and 80/20 team
Follow up on various projects and quotes in a timely manner
Engage customers in natural communications aimed at enhancing their 80/20 experience
Make customer sales calls with Sales Team
Participate in continuous 80/20 LLC product training
Be able to cross-reference competitively [Price and Availability]
Required Qualifications:
High School Diploma or GED.
Previous customer service experience (retail, service industry, call center, etc.)
Knowledge with online chat programs and working with freight lines.
Can speak, read, and write in English. Second language fluency is welcomed.
Experience with Windows Based Office Software (Excel, Word, PowerPoint, etc.)
Strong math skills (add, subtract, multiply, and divide) along with knowledge of fractional and metric measuring methods.
Can read and follow Work Instructions and Procedures.
Interacts professionally with customers, distributors and 80/20 team while, showing patience with those
who are new to 80/20’s products and services.
Demonstrates a positive attitude and works well in a fast-paced team environment while interacting with people
Is self-assured and has the desire to succeed by taking initiative and following through on projects and tasks.
Possesses exceptional listening and communication skills
Has the mindset to be an effective problem solver.
Has the knack to promote and sell 80/20 Inc. products
Some travel may be required
Preferred Qualifications:
College degree in communications or similar field
2+ years of customer service experience (retail, service industry, call center, etc.)
1+ years of experience with 80/20 products

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