$16 - $18/hr
The Technical Support Representative is responsible for assisting customers via phone and live chat ... Ability to work weekends required * Ability to work well with people under stress * Able to be on ...
$16 - $18/hr
The Technical Support Representative is responsible for assisting customers via phone and live chat ... Ability to work weekends required * Ability to work well with people under stress * Able to be on ...
La Porte, IN · On-site
$16 - $18/hr
The Technical Support Representative is responsible for assisting customers via phone and live chat ... Ability to work weekends required * Ability to work well with people under stress * Able to be on ...
La Porte, IN · On-site
$16 - $18/hr
The Technical Support Representative is responsible for assisting customers via phone and live chat ... Ability to work weekends required * Ability to work well with people under stress * Able to be on ...
Evansville, IN · On-site
Chat Support * Supporting customer applications, account servicing, and branch balancing * Basic technical support for issues related but not limited to desktops, laptops, printers, network ...
Evansville, IN · On-site
Chat Support * Supporting customer applications, account servicing, and branch balancing * Basic technical support for issues related but not limited to desktops, laptops, printers, network ...
Chat Support * Supporting customer applications, account servicing, and branch balancing * Basic technical support for issues related but not limited to desktops, laptops, printers, network ...
Chat Support * Supporting customer applications, account servicing, and branch balancing * Basic technical support for issues related but not limited to desktops, laptops, printers, network ...
Serve as the first point of contact for technical support communications via email, chat, and video calls, providing timely assistance, troubleshooting issues, and ensuring a high-quality customer ...
Serve as the first point of contact for technical support communications via email, chat, and video calls, providing timely assistance, troubleshooting issues, and ensuring a high-quality customer ...
This full-time position offers the stability of a Monday-Friday schedule no nights, no weekends ... Schedule a quick chat : * Call me : 407-478-5893 * Email me : Angela.Drye@healthcaresupport.com
This full-time position offers the stability of a Monday-Friday schedule no nights, no weekends ... Schedule a quick chat : * Call me : 407-478-5893 * Email me : Angela.Drye@healthcaresupport.com
Indianapolis, IN · On-site
$17.25 - $23.25/hr
... chat Identify customer needs and help customers use specific features Analyze and report product ... Customer Support Representatives Requirements and skills Experience as a Customer Support ...
Quick apply
Indianapolis, IN · On-site
$17.25 - $23.25/hr
... chat Identify customer needs and help customers use specific features Analyze and report product ... Customer Support Representatives Requirements and skills Experience as a Customer Support ...
Indianapolis, IN · On-site
$17.25 - $23.25/hr
... chat. Position:SecondShift Client Support Specialist Shift:2:30pm -;11:00pm, Monday-Friday; holidays and weekends as needed Additional Incentives:?There are no further incentives available beyond ...
Indianapolis, IN · On-site
$17.25 - $23.25/hr
... chat. Position:SecondShift Client Support Specialist Shift:2:30pm -;11:00pm, Monday-Friday; holidays and weekends as needed Additional Incentives:?There are no further incentives available beyond ...
$17.25 - $23.25/hr
... chat. Position:SecondShift Client Support Specialist Shift:2:30pm -;11:00pm, Monday-Friday; holidays and weekends as needed Additional Incentives:?There are no further incentives available beyond ...
$17.25 - $23.25/hr
... chat. Position:SecondShift Client Support Specialist Shift:2:30pm -;11:00pm, Monday-Friday; holidays and weekends as needed Additional Incentives:?There are no further incentives available beyond ...
Indianapolis, IN · On-site
$17.25 - $23.25/hr
... and chat. Position: Second Shift Client Support Specialist Shift: 2:30pm - 11:00 pm, Monday-Friday; holidays and weekends as needed Additional Incentives:?There are no further incentives available ...
Indianapolis, IN · On-site
$17.25 - $23.25/hr
... and chat. Position: Second Shift Client Support Specialist Shift: 2:30pm - 11:00 pm, Monday-Friday; holidays and weekends as needed Additional Incentives:?There are no further incentives available ...
Indianapolis, IN · On-site
$17.25 - $23.25/hr
... and chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives: There are no further incentives available ...
Indianapolis, IN · On-site
$17.25 - $23.25/hr
... and chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives: There are no further incentives available ...
$17.25 - $23.25/hr
First Shift Client Support Specialist DHL Supply Chain is Hiring! At DHL, you will play a part in ... and chat. Shift: 8:00 am-4:30 pm, Monday-Friday; holidays and weekends as needed Additional ...
$17.25 - $23.25/hr
First Shift Client Support Specialist DHL Supply Chain is Hiring! At DHL, you will play a part in ... and chat. Shift: 8:00 am-4:30 pm, Monday-Friday; holidays and weekends as needed Additional ...
Indianapolis, IN · On-site
$17.25 - $23.25/hr
... and chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives: There are no further incentives available ...
Indianapolis, IN · On-site
$17.25 - $23.25/hr
... and chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives: There are no further incentives available ...
Indianapolis, IN · On-site
$17.25 - $23.25/hr
... chat. Position:SecondShift Client Support Specialist Shift:2:30pm -;11:00pm, Monday-Friday; holidays and weekends as needed Additional Incentives:?There are no further incentives available beyond ...
Indianapolis, IN · On-site
$17.25 - $23.25/hr
... chat. Position:SecondShift Client Support Specialist Shift:2:30pm -;11:00pm, Monday-Friday; holidays and weekends as needed Additional Incentives:?There are no further incentives available beyond ...
The Technical Support Representative II plays a critical role in ensuring customer satisfaction by ... Must be comfortable dealing with customers via phone, email, and chat * High attention to detail ...
Quick apply
The Technical Support Representative II plays a critical role in ensuring customer satisfaction by ... Must be comfortable dealing with customers via phone, email, and chat * High attention to detail ...
Manages incidents via telephone, in person, email, chat and through self- service portal/App ... Must be able to work weekends/evenings as needed. * Ability to function effectively within a team ...
Manages incidents via telephone, in person, email, chat and through self- service portal/App ... Must be able to work weekends/evenings as needed. * Ability to function effectively within a team ...
The Technical Support Representative II plays a critical role in ensuring customer satisfaction by ... Must be comfortable dealing with customers via phone, email, and chat * High attention to detail ...
Quick apply
The Technical Support Representative II plays a critical role in ensuring customer satisfaction by ... Must be comfortable dealing with customers via phone, email, and chat * High attention to detail ...
Indianapolis, IN · On-site
$49.20K - $66K/yr
Manage and respond to company live chat inquiries, routing questions as needed and ensuring a ... Available for occasional business travel, which may include nights and weekends COMPANY PERKS
Indianapolis, IN · On-site
$49.20K - $66K/yr
Manage and respond to company live chat inquiries, routing questions as needed and ensuring a ... Available for occasional business travel, which may include nights and weekends COMPANY PERKS
Manage and respond to company live chat inquiries, routing questions as needed and ensuring a ... Available for occasional business travel, which may include nights and weekends COMPANY PERKS
Manage and respond to company live chat inquiries, routing questions as needed and ensuring a ... Available for occasional business travel, which may include nights and weekends COMPANY PERKS
$49.20K - $66K/yr
Manage and respond to company live chat inquiries, routing questions as needed and ensuring a ... Available for occasional business travel, which may include nights and weekends COMPANY PERKS
$49.20K - $66K/yr
Manage and respond to company live chat inquiries, routing questions as needed and ensuring a ... Available for occasional business travel, which may include nights and weekends COMPANY PERKS
$13.72 - $16.34
14% of jobs
$17.72 is the 25th percentile. Wages below this are outliers.
$16.34 - $18.96
21% of jobs
$18.96 - $21.58
14% of jobs
The median wage is $21.74 / hr.
$21.58 - $24.20
18% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.20 - $26.83
12% of jobs
$26.83 - $29.45
6% of jobs
$29.45 - $32.07
4% of jobs
$32.07 - $34.69
3% of jobs
$34.69 - $37.31
3% of jobs
$37.31 - $39.93
3% of jobs
$39.93 - $42.55
1% of jobs
$13
$24
$42
7.6
Based on 8 frontline employees who took The Breakroom Quiz
29th of 76 rated telecommunications companies
Overview: The Technical Support Representative is responsible for assisting customers via phone and live chat by identifying the primary symptoms and root causes of the customer’s internet issue as well as programming and troubleshooting Surf’s managed routers. They are also responsible for scheduling service appointments when a technician visit is required.
Reports to: Technical Support Manager
Job Status: Non-Exempt
Responsibilities:
Educate customers about our services and how they function using simple, easy to understand language.
Interact with customers in a friendly, professional and patient manner.
Deliver excellent customer service by providing technical support for the following services provided by Surf Internet.
Fixed wireless and fiber internet connections
Whole-home managed Wifi
Phone services
TV services
Schedule service call appointments as needed to resolve customer issues with the services listed above.
Document all customer interactions thoroughly using our ticketing system.
Respond in a timely manner to technical support requests using the phone and live chat support methods.
Escalate suspected infrastructure issues to the network operations team.
High School Education or equivalent required
Familiarity with basic networking including
Static IP reservations
Basic router function and configuration
Public and private IP assignments
Physical ethernet and fiber connections
Ability to read graphical monitoring reports and do basic data analysis to assist in troubleshooting.
Familiarity with basics of RF technology including
Local Wifi broadcasting
Interference mitigation
Channel bandwidth and RF frequencies
RF behavior
Familiarity with internet speed, latency, and jitter.
Ability to work weekends required
Ability to work well with people under stress
Able to be on the phone for long periods of time
Ability to follow basic troubleshooting processes consistently
Ability to juggle several projects or items at one time
Flexible schedule preferred
Familiarity with Microsoft Windows, Mac OSX, iOS, Android and other operating systems
Ability to generate and read error logs and reports.
Sourced by ZipRecruiter
Telecommunications
51 - 200 Employees
Elkhart, IN, US
1999
