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Weekend Chat Support Jobs in Indiana (NOW HIRING)

OnBoard

Customer Support Specialist I

Indianapolis, IN

$17.25 - $23.25/hr

The position supports customers through email, chat, phone, web, and meeting tools while meeting ... hours and weekend support. Key Responsibilities: * Resolve customer issues, answer customer ...

OnBoard

Customer Support Specialist I

Indianapolis, IN · On-site

$50K/yr

The position supports customers through email, chat, phone, web, and meeting tools while meeting ... hours and weekend support. Key Responsibilities: * Resolve customer issues, answer customer ...

80/20, LLC

Customer Support Specialist

Columbia City, IN

$16.50 - $22.25/hr

... Chat, Email, Phone. They are responsible for providing a World Class Customer Experience full ... The Customer Support Specialist is responsible for customer satisfaction regarding the experience ...

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

... Chat, Email, Phone. They are responsible for providing a World Class Customer Experience full ... The Customer Support Specialist is responsible for customer satisfaction regarding the experience ...

DPDHL

Client Support Lead

Indianapolis, IN · On-site

$17.25 - $23.25/hr

... chat. Position: Second Shift Client Support Specialist Shift: 7:00-3:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives:There are no further incentives available beyond what ...

DHL

Client Support Lead

Indianapolis, IN · On-site

... and chat. Position: Second Shift Client Support Specialist Shift: 2:30pm - 11:00 pm, Monday-Friday; holidays and weekends as needed Additional Incentives: There are no further incentives available ...

DHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 12pm-8pm, Monday-Friday; holidays and weekends as needed Pay: $23.50 per hour Additional Incentives: There are no further incentives ...

DPDHL

Client Support Lead

Indianapolis, IN

... and chat. Position: Second Shift Client Support Specialist Shift: 2:30pm -; 11:00 pm, Monday-Friday; holidays and weekends as needed Additional Incentives:There are no further incentives available ...

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 12pm-8pm, Monday-Friday; holidays and weekends as needed Pay: $23.50 per hour Additional Incentives: There are no further incentives ...

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$23.50/hr

... chat. Position: First Shift Client Support Specialist Shift: 8:00 am-4:30 pm, Monday-Friday; holidays and weekends as needed Pay: $23.50 per hour Additional Incentives: There are no further ...

DHL

Client Support Lead

Indianapolis, IN · On-site

... chat. Position: Second Shift Client Support Specialist Shift: 7:00-3:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives: There are no further incentives available beyond what ...

Guitar Center

IT Support Technician, Level 1

Brownsburg, IN · On-site

$46K - $57K/yr

Respond to incoming IT support requests via phone, email, chat, and ticketing system * Troubleshoot ... Willingness to work evening/weekend hours as part of a rotating on-call schedule Bonus Points If ...

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Indiana

Weekend Chat Support information

See Indiana salary details

$13

$24

$42

How much do weekend chat support jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for weekend chat support in Indiana is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Indiana? The most popular types of Chat Support jobs in Indiana are:
What are popular job titles related to Weekend Chat Support jobs in Indiana? For Weekend Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Indiana look for? The top searched job categories for Weekend Chat Support jobs in Indiana are:
What cities in Indiana are hiring for Weekend Chat Support jobs? Cities in Indiana with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Indiana as of July 2026, with employment types broken down into 63% Full Time, 21% Part Time, 8% Temporary, and 8% Contract. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $51,555 per year, or $24.8 per hour.

Customer Support Specialist I

OnBoard

Indianapolis, IN

$17.25 - $23.25/hr

Other

Re-posted 7 days ago

Job description

Customer Support Specialist I 

Function: Customer Experience 
Reports to: Director, Customer Support 
Reviewed: 05.2026

Location: Hybrid - Downtown - Indianapolis 

Position Summary: 

The Customer Support Specialist I provides tier one support for OnBoard, Govenda, ES and related products for both customers and internal employees. This role is responsible for troubleshooting software and technical issues, resolving customer problems using our platforms, delivering an excellent customer experience, and becoming a subject matter expert on supported products. The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. 

Current support coverage is primarily aligned to U.S. business hours, based on operational needs. Team members must be available to work assigned schedules and participate in rotating on-call coverage for after-hours and weekend support.

Key Responsibilities: 

  • Resolve customer issues, answer customer questions, and provide product support for OnBoard, Govenda, and related platforms through ticketing systems, email, chat, phone, and virtual meetings.  
  • Troubleshoot software, configuration, access, and technical issues for customers.  
  • Prioritize support cases and provide timely customer updates on status, progress, and resolution.  
  • Meet first response and service level expectations.  
  • Escalate complex issues with clear documentation including problem statement, steps to reproduce, and environment details. 
  • Assist customers with product navigation, features, workflows, and best practices.  
  • Create and maintain internal and customer-facing knowledge articles.  
  • Identify recurring issues, customer pain points, and training opportunities.  
  • Partner with Customer Success Managers and internal teams to support customer outcomes.  
  • Use AI tools responsibly to improve productivity, research, ticket quality, and customer experience.  
  • Participate in quarterly trend reviews and continuous improvement initiatives.  
  • Protect customer data and follow company security policies.  

Skills and Experience Needed: 

  • Minimum 3+ years of experience in customer support, technical support, SaaS support, or related customer-facing roles.  
  • Minimum 2+ years of experience using ticketing platforms such as Zendesk, ServiceNow, BMC Helix, Freshdesk, or similar case management tools.  
  • Strong customer service mindset with passion for helping customers succeed.  
  • Experience collaborating with Product, Engineering, QA, and Customer Success teams.  
  • Basic knowledge of APIs, SSO, browser troubleshooting, HAR files, and browser logs preferred.  
  • Familiarity with monitoring tools such as Datadog, Grafana, or Prometheus preferred.  
  • Strong technical documentation and writing skills.  
  • Ability to de-escalate customer concerns and remain calm under pressure.  
  • AI fluency with experience using generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms to improve productivity, research, and communication quality preferred.  

Competencies: 

Accountability 

Adaptability 

AI Curiosity / Innovation 

Applied Learning 

Business Acumen 

Collaboration 

Customer Focus 

Dealing w/Ambiguity 

Decision Making 

Driving for Results 

Initiating Action 

Planning & Organizing 

Technical/Professional Knowledge/Skills 

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