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Live Chat Jobs in Indiana (NOW HIRING)

Refreshed Tech

Live Auction Sales Associate

Ashley, IN

$41.60K - $113.10K/yr

Interact dynamically with viewers in the auction and live chat, answer technical questions in real-time, manage bidding activity, and build a loyal online following. * Follow all live stream platform ...

Surf Internet

Customer Care Representative

La Porte, IN · On-site

$15 - $17/hr

Answer all incoming calls and live chat requests while providing an excellent customer experience. * Manage incoming ticket queues and follow up with customers in a timely manner. * Perform basic ...

Lou Fusz Kia of Evansville

Service BDC

Evansville, IN · On-site

$13 - $17.50/hr

Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries. * Advise maintenance recommendations. * Confirm scheduled and missed appointments.

Lou Fusz Kia of Evansville

Service BDC

Evansville, IN · On-site

$13 - $17.50/hr

Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries. * Advise maintenance recommendations. * Confirm scheduled and missed appointments.

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See Indiana salary details

$22.4K

$56.6K

$82.3K

How much do live chat jobs pay per year?

As of May 29, 2026, the average yearly pay for live chat in Indiana is $56,618.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,400.00 and $81,800.00 per year, depending on experience, location, and employer.

What Are Live Chat Jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What are the key skills and qualifications needed to thrive as a Live Chat Agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What are the typical challenges faced by Live Chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.

What is a Live Chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

More about Live Chat jobs
What are the most commonly searched types of Live Chat jobs in Indiana? The most popular types of Live Chat jobs in Indiana are:
What are popular job titles related to Live Chat jobs in Indiana? For Live Chat jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Live Chat jobs in Indiana look for? The top searched job categories for Live Chat jobs in Indiana are:
What cities in Indiana are hiring for Live Chat jobs? Cities in Indiana with the most Live Chat job openings:
Live Chat jobs near you
Infographic showing various Live Chat job openings in Indiana as of May 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $56,618 per year, or $27.2 per hour.

Live Auction Sales Associate

Refreshed Tech

Ashley, IN

$41.60K - $113.10K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Job Summary:
The Live Auction Sales Associate will host live auctions on various social media platforms, specializing in refurbished electronics. This role involves showcasing tech products on camera, engaging with a live audience, and driving sales in a fast-paced environment. This role offers a base wage and commission on monthly sales. Refreshed Tech is recognized as one of the fastest growing live auction sites on TikTok and Whatnot platforms with 700 followers.
Essential Duties, Functions and Responsibilities:
  • Host livestream auctions to promote the sale of electronics devices, educate audiences, and generate product sales.
  • Clearly and accurately present refurbished technology items (e.g., smartphones, laptops, gaming consoles) on camera, highlighting their features, condition, and value proposition.
  • Interact dynamically with viewers in the auction and live chat, answer technical questions in real-time, manage bidding activity, and build a loyal online following.
  • Follow all live stream platform guidelines and company policies at all times, to ensure a positive community experience.
  • Manage the planning and preparation of daily products, create show listings, and maintain an organized presentation area during auctions.
  • Post-Sale processing of customer transactions during the auction, track sales data, and provide efficient post-sale customer service to ensure satisfaction.
  • Troubleshoot basic streaming equipment or software issues as needed to ensure smooth show execution.

Competencies/Skills/Abilities:
  • On-Camera presence with strong communication skills and comfort with speaking on camera to a live audience are essential.
  • Tech savvy with In-depth knowledge of consumer electronics and the refurbished technology market is a must.
  • Prior sales experience in (retail, online, or showroom) is preferred, with a proven track record of meeting sales targets.
  • Familiarity with livestream selling platforms, or a willingness to learn quickly.
  • Strong communication skills with outgoing personality, adaptability, and strong customer service orientation are key for building a community.
  • Excellent organizational skills and the ability to multitask effectively in a live, fast-paced environment.
  • Self-Motivated: Must be dependable, organized, and self-motivated to drive consistent results.

Required Education and Experience:
  • High School Diploma
  • 1-3 years of relevant sales experience
  • Experience in the live streaming space, understanding of live streaming trends.

Preferred Education and Experience:
  • Proven track record in business development and sales within the live-streaming, e-commerce, media or digital marketing industry.
  • Tech savvy with In-depth knowledge of consumer electronics and the refurbished technology market
  • 2 years experience in external-facing sales roles preferred.
Benefits:

  • Full Time 8:00am - 5:00pm

  • Health insurance with Company contribution

  • Health savings account

  • Vision insurance

  • Dental insurance

  • Company Funded Life insurance

  • 401(k) matching

  • AD amp;D insurance

  • Disability insurance

  • Paid holidays

  • Paid time off

  • Employee discount

  • Employee assistance program

Work Environment:
Work is typically performed indoors in an environmentally controlled office environment. There is little to no exposure to extreme environmental conditions and/or job hazards.

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