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Live Chat Jobs in Indiana (NOW HIRING)

Didlake

Customer Service Representative

Indianapolis, IN

$15.25 - $20.75/hr

Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures (SOP). * Answers routine questions from the public on FHA mortgage programs and HUD properties.

Posted today

Morley

Art Director (Remote - Indiana)

Fort Wayne, IN · Remote

$119K - $125K/yr

Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m.

Didlake

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures (SOP). * Answers routine questions from the public on FHA mortgage programs and HUD properties.

Posted today

Saatva

Retail Sales Associate

Indianapolis, IN

$21/hr

Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor as needed. What's In It For You * Competitive ...

Saatva

Retail Sales Associate

Indianapolis, IN · On-site

$21/hr

Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor as needed. What's In It For You * Competitive ...

Saatva

Retail Sales Associate

Indianapolis, IN

$21/hr

Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor as needed. What's In It For You * Competitive ...

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Showing results 41-60

All JobsLive Chat JobsLive Chat Jobs in Indiana

Live Chat information

See Indiana salary details

$22.4K

$56.6K

$82.3K

How much do live chat jobs pay per year?

As of Aug 12, 2026, the average yearly pay for live chat in Indiana is $56,618.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,400.00 and $81,800.00 per year, depending on experience, location, and employer.

How do you become a live chat agent?

To become a live chat agent, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software or live chat platforms. Many employers require a high school diploma or equivalent, and some prefer previous customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company tools and policies.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

What are live chat jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What is a live chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the typical challenges faced by live chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.
More about Live Chat jobs
What are the most commonly searched types of Live Chat jobs in Indiana? The most popular types of Live Chat jobs in Indiana are:
What are popular job titles related to Live Chat jobs in Indiana? For Live Chat jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Live Chat jobs in Indiana look for? The top searched job categories for Live Chat jobs in Indiana are:
What cities in Indiana are hiring for Live Chat jobs? Cities in Indiana with the most Live Chat job openings:
Live Chat jobs near you
Infographic showing various Live Chat job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,618 per year, or $27.2 per hour.

Customer Service Representative

Didlake

Indianapolis, IN

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 hours ago

Posted today

Didlake rating

7.5

Company rating: 7.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Didlake, Inc. is a nonprofit rehabilitation services organization dedicated to creating opportunities that enrich the lives of people with disabilities. Since 1965, Didlake has served thousands of individuals with significant disabilities by providing training, job placement, employment opportunities, and day support services. We are proud to provide meaningful and purposeful work that supports independence and community inclusion.

Why This Role Matters

As a Customer Service Representative, you will assist renters, homebuyers, and homeownersregarding their housing requests. This is a great opportunity to gain knowledge of HUD rentalassistance programs and to learn about FHA Housing Administration (FHA) mortgage programsthrough ongoing training while delivering excellent customer service to connect others with programresources.

What You Will Do

  • Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures (SOP).
  • Answers routine questions from the public on FHA mortgage programs and HUD properties.
  • Utilize HUD systems (i.e. SMART, SFISnet, HERMIT) to assist appropriate callers following Privacy SOPs.
  • Utilizes prepared scripts with little or no deviation.
  • Enter accurate and detailed information in a Customer Relationship Management application, summarizing caller contact data, data about the nature of the request and whether or not a referral was provided.
  • Warm transfers calls that are not in the Knowledge Base to the applicable HUD department per SOP. Performs miscellaneous job-related duties as assigned.
  • Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
  • Ability to effectively navigate a computer Customer Relationship Management System and other HUD Systems.

What You Bring

Education & Experience

  • High school diploma or GED required.
  • Minimum of two (2) years of experience in a high-volume contact center environment, includingresponding to customer complaints.
  • Experience following SOPs and utilizing knowledge bases, FAQs, and internal support tools to provide accurate, consistent, and timely responses.
  • Omnichannel call center experience; rental property management or mortgage servicing experience is preferred.

Skills & Abilities

  • Must be able to work 11:30am - 8:00pm as needed based on customer demand.

  • Ability to successfully obtain a Public Trust security clearance, which includes a credit checkand background investigation.

  • Excellent technical skills with the capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients.
  • Excellent time management skills and dependability.
  • Experience with MS Office (Outlook, Word, Teams).
  • Strong written and verbal communication skills including telephone etiquette.
  • Excellent customer service soft skills including handling upset customers.
  • Keyboarding proficiency of at least 40 words per minute.

Why Join Didlake

  • Be part of a mission-driven organization committed to creating opportunities for people with disabilities.
  • Opportunities for professional growth and leadership development.
  • A supportive and collaborative work environment.

Benefits

  • Health coverage for you and your family through Medical, Dental, and Vision plans
  • Health Reimbursement Account (HRA)
  • Life Insurance/AD&D
  • Short Term Disability
  • Employee Assistance Program (EAP) for work and personal support
  • 401(k) retirement plan with company match
  • Paid time off awarded after every year of service
  • Paid sick leave that begins accruing upon hire
  • Employee Development Program (EDP)
  • Paid holidays
  • Direct deposit

What Didlake employees say

Pay

Hours and flexibility

Workplace

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