ZipRecruiter

Log In

1

Customer Assistant Jobs in Indiana (NOW HIRING)

Carpenter Co.

Customer Service Manager

Elkhart, IN · On-site

Be objective by looking Carpenter through the eyes of the Customer * Assist in troubleshooting, research and soling problems from either the production or sales side of the business * Monitor service ...

Carpenter Co.

Customer Service Manager

Elkhart, IN · On-site

Be objective by looking Carpenter through the eyes of the Customer * Assist in troubleshooting, research and soling problems from either the production or sales side of the business * Monitor service ...

Carpenter Canada Co.

Customer Service Manager

Elkhart, IN · On-site

$65 - $85/hr

Be objective by looking Carpenter through the eyes of the Customer * Assist in troubleshooting, research and soling problems from either the production or sales side of the business * Monitor service ...

Haynes International

Inside Sales Associate

Kokomo, IN · On-site

Manage incoming calls and online inquiries, determine customer's needs, and assist or forward to proper person/department. * Prepare, complete, and track all export documentation to ensure timely ...

TWO MEN AND A TRUCK®

Mover / Laborer

Fort Wayne, IN · On-site

$15/hr

Communicate professionally in English, both verbally and in writing; comfortably interface with customer * Assist driver with truck inspections and moving equipment inventory * Share responsibility ...

next page

Showing results 1-20

All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Indiana

Customer Assistant information

See Indiana salary details

$14

$19

$23

How much do customer assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer assistant in Indiana is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $21.06 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What are the most commonly searched types of Customer jobs in Indiana?

The most popular types of Customer jobs in Indiana are:

What are popular job titles related to Customer Assistant jobs in Indiana?

For Customer Assistant jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Indiana look for?

The top searched job categories for Customer Assistant jobs in Indiana are:

What cities in Indiana are hiring for Customer Assistant jobs?

Cities in Indiana with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $40,759 per year, or $19.6 per hour.

Customer Service Manager

Carpenter Co.

Elkhart, IN • On-site

Full-time

Medical

Posted 19 days ago

Carpenter Co. rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Carpenter Co has an immediate opening for a Customer Champion (aka Customer Service Manager) over our Carpet Cushion product line at our Elkhart, IN manufacturing facility, reporting to the Division Manager. This position is responsible for monitoring and pushing for resolution of issues through our plant management and sales personnel, when needed, to ensure these issues are resolved in a thorough and efficient manner.
Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another - all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!
The Customer Champion must be able to establish a constant open channel of communication between customers and production. This role will require daily communication with employees in the plant, department supervisors, other department managers, and plant management. This position works in a normal manufacturing and office environment with exposure to temperature changes and different noise levels. Major challenges involve continuously keeping our customers happy by ensuring we ship quality products that are accurate and on-time.
Additional responsibilities of this position:
  • Perform as an order expeditor
  • Liaison between the production plant and the Customer
  • Meet with production daily to ensure all customers are shipped complete and on time
  • Coordinate product changes with production
  • Satisfy the Customer without compromising the company's commitment to produce and ship a quality product at a fair price
  • Develop and nurture a partnership with the customer through regular communications
  • Be objective by looking Carpenter through the eyes of the Customer
  • Assist in troubleshooting, research and soling problems from either the production or sales side of the business
  • Monitor service and quality
  • Maintain materials list
  • Processes CC employee Sales
  • Champion Customer complaints
  • Processes Customer Credits
  • Supervises Customer Service Representatives
  • Schedules and fills truck for Carpet Cushion rolls
  • Key in orders and follow up with Customers
  • Enter and maintain customer records and pricing.
  • Travels to customers less than 10% of the time to visit with customers

Skills/Requirements:
  • Bachelor's Degree required.
  • Five plus years of previous customer service experience.
  • Two years' experience in sales.
  • Two years' experience in management.
  • Experience in a manufacturing environment is a plus.
  • SAP, Excel and Word experience preferred.
  • Occasional travel (under 10%) to customer locations.

Normal Office Hours: 7:00am to 4:00pm, M-F, with a one-hour lunch break coordinated with the CSRs within your department for departmental coverage.
Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.
Carpenter Co. offers a comprehensive benefits package including excellent health insurance, generous profit sharing plan, and much more. We offer long-term career opportunities for our employees in a stable industry and clean working environment. We also offer tuition reimbursement to our employees after 1 year of service. Our Elkhart Branch employees average over 10 years of service with the company, and we'd like for you to join us! To learn more, check us out at www.carpenter.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Carpenter Co. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply