Essential Functions: * Lead a team of Customer Quality Ambassadors within the region to secure customer quality * Interface with regional customers on all quality aspects and manage customer
Essential Functions: * Lead a team of Customer Quality Ambassadors within the region to secure customer quality * Interface with regional customers on all quality aspects and manage customer
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Urbancrest, OH · On-site
Essential Functions: * Lead a team of Customer Quality Ambassadors within the region to secure customer quality * Interface with regional customers on all quality aspects and manage customer
Customer Quality Manager
Urbancrest, OH · On-site
Essential Functions: * Lead a team of Customer Quality Ambassadors within the region to secure customer quality * Interface with regional customers on all quality aspects and manage customer
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Customer Service Assistant
Columbus, OH · On-site
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Customer Service Assistant
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* Job Description * At Sparkbit 360 , we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public
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Quick apply
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Job Type Part-time Description Customer Service Assistant Job Description Reports to: Customer Service Supervisor FLSA: Part-time hourly (non-exempt) position Summary: Working under the supervision
Customer Service Assistant
Delaware, OH · On-site
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Job Type Part-time Description Customer Service Assistant Job Description Reports to: Customer Service Supervisor FLSA: Part-time hourly (non-exempt) position Summary: Working under the supervision
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Columbus, OH · On-site
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Company Description Born out of a passion for outstanding customer service and a commitment to innovation, Biz Voice Boost was founded with one goal: to provide a call centre experience that's as
Customer Service Assistant
Columbus, OH · On-site
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The Customer Services Assistant is responsible for providing excellent customer service to library customers in an effective, efficient and professional manner. * Works at all of the Customer
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Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below.
Customer Service Representative (US)
Columbus, OH · On-site +1
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Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below.
Customer Service Representative (US)
Columbus, OH · Remote
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Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below.
Customer Service Representative (US)
Columbus, OH · Remote
$3.2K/wk
Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below.
Customer Service Representative (US)
Columbus, OH · Remote
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Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below.
Quick apply
Customer Service Representative (US)
Columbus, OH · Remote
$3.2K - $5.0K/mo
Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below.
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Quick apply
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Join a dynamic and supportive team as a Customer Service Representative in Westerville, where delivering exceptional service is at the heart of everything we do. This role is ideal for individuals
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Company Description At Dinamic AS Group, we believe that operational excellence starts with reliable facilities, efficient systems, and dedicated professionals. We are committed to creating
Entry Level Customer Service Assistant
Columbus, OH · On-site
$16.75 - $23/hr
Company Description At Dinamic AS Group, we believe that operational excellence starts with reliable facilities, efficient systems, and dedicated professionals. We are committed to creating
Entry Level Customer Service Assistant
$16.75 - $23/hr
Company Description At Dinamic AS Group, we believe that operational excellence starts with reliable facilities, efficient systems, and dedicated professionals. We are committed to creating
Entry Level Customer Service Assistant
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Company Description At Dinamic AS Group, we believe that operational excellence starts with reliable facilities, efficient systems, and dedicated professionals. We are committed to creating
Customer Assistant information
See salary details
$15.14 - $16
3% of jobs
$16 - $16.85
3% of jobs
$16.85 - $17.70
6% of jobs
$17.70 - $18.55
8% of jobs
$19.01 is the 25th percentile. Wages below this are outliers.
$18.55 - $19.41
9% of jobs
$19.41 - $20.26
15% of jobs
The median wage is $20.59 / hr.
$20.26 - $21.11
15% of jobs
$21.90 is the 75th percentile. Wages above this are outliers.
$21.11 - $21.96
17% of jobs
$21.96 - $22.81
15% of jobs
$22.81 - $23.67
5% of jobs
$23.67 - $24.52
3% of jobs
$15
$20
$24
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 16 days ago
Job description
Essential Functions:
- Lead a team of Customer Quality Ambassadors within the region to secure customer quality
- Interface with regional customers on all quality aspects and manage customer expectations regarding quality complaints and roadmaps.
- Setup and maintain Customer Quality Dashboards to align with customers on quality indicators and drive performance to agreed targets
- Manage Customer Quality Notifications by ensuring timely and high-quality closure of issues, including preventive actions
- Conduct and manage customer audits (including preparations for IATF 16949 Certification Audits), and working with audit teams on follow-ups
- Assess and improve quality processes by proposing and deploying new and improved processes
- Drive resolution of structural quality issues within corporate program
- Interface with Customer Management at each location (Quality, Materials, Engineering, Warranty etc.).
- Develop regional quality strategies aligned with corporate objectives
- Facilitate Communication between NSG Plant and Customer
- Document and communicate daily quality problems and rank accordingly and escalate as needed to Senior Quality Manager.
- Manage Third Party onsite sorting to minimize cost and damage to NSG
- Monitor and approve contract Quality Ambassador invoices
- Recruit and train onsite Quality Ambassadors
- Document and issue weekly quality and performance reports to all levels with NSG
- Participate in any APQP activities and support NMI team to ensure smooth launches at the customer
- Assist NSG Plants with Customer Quality QIPs
- Manage Tier 1 Customer defect collection system
- Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
- Mentor and Develop NSG Plant Quality Group Leaders and Assist as Needed
- Other duties as assigned
Qualifications Required:
- Associate degree in business or Equivalent Experience
- Proficient in advanced problem-solving skills
- Excellent computer & organizational skills
- Excellent communication skills
- Proven leadership skills
- Proficient training skills
- Proven experience in leading teams of hourly & salaried employees
Qualifications Desired:
- Experience: Tier 1 or Tier 2 automotive supplier experience
Travel
- Travel is extensive which may require out of state and overnight travel may be expected (~90% annually). The travel is subject to change due to changing business conditions and may increase from time-to-time due to required needs in other plants.
We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance.Â
NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Applicants have the option to confidentially self-identify or not self-identify when applying.