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Customer Assistant Jobs in Quebec (NOW HIRING)

Almedia

QC · On-site

CA$400/day

Freecash.com is an innovative new platform for side hustle seekers who want to earn money online by playing games, taking surveys, and completing various assigned tasks. Since its launch 5 years ago ...

Almedia

CA$400/day

Freecash.com is an innovative new platform for side hustle seekers who want to earn money online by playing games, taking surveys, and completing various assigned tasks. Since its launch 5 years ago ...

Almedia

QC

CA$400/day

Freecash.com is an innovative new platform for side hustle seekers who want to earn money online by playing games, taking surveys, and completing various assigned tasks. Since its launch 5 years ago ...

Almedia

CA$400/day

Freecash.com is an innovative new platform for side hustle seekers who want to earn money online by playing games, taking surveys, and completing various assigned tasks. Since its launch 5 years ago ...

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All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Quebec

Customer Assistant information

See Quebec salary details

$15.5K

$39.8K

$59.5K

How much do customer assistant jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer assistant in Quebec is $39,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,000.00 and $42,500.00 per year, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What are the most commonly searched types of Customer jobs in Quebec?

The most popular types of Customer jobs in Quebec are:

What are popular job titles related to Customer Assistant jobs in Quebec?

For Customer Assistant jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Quebec look for?

The top searched job categories for Customer Assistant jobs in Quebec are:

What cities in Quebec are hiring for Customer Assistant jobs?

Cities in Quebec with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Quebec as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $39,755 per year, or $19.1 per hour.

Assistant Manager, Customer Experience Solutions

Airports Council International

Montreal, QC

Full-time

Medical, Retirement

Posted 10 days ago

Job description

Position title: Assistant Manager, Customer Experience Solutions

Reports to: Senior Manager, Customer Experience Solutions

Position Type: Contract (12 Months)

Location: Montreal, Canada

I. Areas of Responsibility:
  • Support customer acquisition, development and retention activities.
  • Support sales operations, market analysis and CRM activities.
  • Coordinate Customer Experience sponsorship administration.
  • Support sales engagement and promotional initiatives, including webinars and other customer-facing activities.
  • Manage sales tracking and related CRM activities
II. Major Duties and Accountabilities:
  • Customer development and sales support:
  • Support customer acquisition, retention, cross-selling and upselling activities across existing and prospective ASQ business relationships.
  • Coordinate sales activities, including customer and prospect follow-ups, quotes, proposals and RFPs.
  • Support customer engagement through Teams, email, inbound and outbound calls, webinars and in-person interactions when possible.
  • Conduct customer and prospect research to support business development activities.
  • Support the organization of sales and GTS webinars, including outreach to potential ambassadors, participant coordination and event logistics.

Sales Operations, CRM and Market Analysis

  • Manage sales tracking and reporting activities and support the monitoring of the sales pipeline.
  • Maintain accurate and up-to-date customer, prospect and opportunity information in the CRM.
  • Support sales and customer engagement campaigns through the CRM.
  • Conduct market analyses using historical business data and relevant market intelligence to identify gaps, trends and potential growth opportunities.
  • Provide insights and analysis to support prospect identification, prioritization and sales planning.

Customer Experience sponsorships Administration

  • Target potential sponsors and initiate discussions to get an expression of interest.
  • Prepare sponsorship proposals and agreements, and coordinate follow-ups for completion
  • Administer the ASQ deliverables and coordinate the fulfillment of sponsor commitments.
  • Track sponsorship activities and prepare reports to support the completion and evaluation of agreements.
  • Other duties as assigned.
III. Education/ experience:
  • University degree in administration, marketing or related discipline
  • Three years of experience in sales and/or customer service, and/or a coordinating role
  • Advanced proficiency with MS Office Suite software (MS Excel, MS Word, MS PowerPoint)
  • Desirable: experience with a sales tracking or CRM software
  • Desirable: experience with sponsorships activities
  • Knowledge of Microsoft Dynamics 365 CRM would be an asset.
  • Aviation or airport-related experience would be an asset.
IV. Skills and Abilities
  • Excellent English skills: written (document writing, proofreading) and spoken,
  • Desirable: working knowledge of other languages preferably French, Spanish and/or Mandarin.
  • Excellent office computer skills (Microsoft Office / Survey tools / Analytics Software)
  • Strong analytical skills with the ability to interpret sales, customer and market data and translate findings into actionable insights.
  • Strong attention to detail and ability to maintain accurate sales and customer information.
  • Ability to coordinate multiple commercial activities, stakeholders and deadlines simultaneously.
  • Well organized, with the ability to carry out all tasks effectively, accurately and efficiently
  • Proactive, collegial, tactful, diplomatic and discreet in all dealings
  • Ability to communicate in a welcoming, effective and dynamic manner

V. ACI World Values

The successful candidate must demonstrate and embody ACI World's values:

  • Stewardship

  • Member-focused

  • Integrity

  • Excellence

  • Collaboration

  • Innovation

  • Inclusivity

VI. What we offer

  • A challenging and exciting position in an international and multicultural environment.

  • Hybrid work environment

  • 4 weeks of vacation/year.

  • 5 sick days/ year.

  • 5 mental wellness days/year.

  • Employee cell phone (iPhone) with TELUS Health virtual care included.

  • Health insurance coverage from your first day of employment.

  • RRSP company matching contributions

  • Opus/EXO Transit discount on monthly pass.

  • Employee recognition points earned to convert into redeemable gift cards

  • Very flexible employee monthly wellness account to use to achieve a greater work life balance

Apply