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Customer Assistant Jobs in Quebec (NOW HIRING)

Almedia

CA$400/day

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Almedia

CA$400/day

Freecash.com is an innovative new platform for side hustle seekers who want to earn money online by playing games, taking surveys, and completing various assigned tasks. Since its launch 5 years ago ...

Almedia

CA$400/day

Freecash.com is an innovative new platform for side hustle seekers who want to earn money online by playing games, taking surveys, and completing various assigned tasks. Since its launch 5 years ago ...

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All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Quebec

Customer Assistant information

See Quebec salary details

$15.5K

$39.8K

$59.5K

How much do customer assistant jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer assistant in Quebec is $39,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,000.00 and $42,500.00 per year, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs
What are the most commonly searched types of Customer jobs in Quebec? The most popular types of Customer jobs in Quebec are:
What are popular job titles related to Customer Assistant jobs in Quebec? For Customer Assistant jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Quebec look for? The top searched job categories for Customer Assistant jobs in Quebec are:
What cities in Quebec are hiring for Customer Assistant jobs? Cities in Quebec with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Quebec as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,755 per year, or $19.1 per hour.

Customer Service Assistant (Casual)

Farm Credit Canada

Saint-hyacinthe, QC • On-site

Part-time

Posted 12 days ago

Job description

Closing Date (MM/DD/YYYY):

08/16/2026

Worker Type:

Casual

Language(s) Required:

French

Term Duration (in months):

Why FCC?

At FCC, we're proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here's what you can expect when you join our team:

  • Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

  • Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

  • Growth: Learning and development opportunities to help you thrive

  • Hybrid work options

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How you'll make an impact

As a Customer Service Assistant, you'll be the first point of contact for customers and play a key role in office operations and the overall customer experience. With your strong organization skills, you'll keep accurate documentation, maintain office systems, and support the effective daily functioning of the district or field office.

You'll work closely with Relationship Managers, Customer Service Managers, and district staff to deliver outstanding service and keep office operations running smoothly.

If you love building relationships, solving problems, and delivering excellent service, this could be the role for you.


What you'll do

  • Provide friendly, professional customer service by greeting visitors, handling reception, and responding to inquiries in person and by phone
  • Manage office and administrative tasks, including preparing documentation and correspondence, maintaining filing systems, and updating customer records
  • Process mail, payments, and daily banking, ensuring accuracy and timely handling of customer transactions
  • Coordinate office operations by ordering supplies, generating reports and supporting district events
  • Proactively coordinate office needs to resolve issues before they impact operations

What you'll bring to the team

Required qualifications:

  • A certificate in office administration or at least one year of related experience (or an equivalent combination of education and experience)
  • General knowledge of administrative processes
  • Working knowledge of common software applications, including Microsoft 365, and comfort with computer-based tasks

Preferred qualifications:

  • Customer service experience, ideally in a financial, law, agricultural or advisory setting
  • Bilingualism (English and French) is an asset

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here
At FCC, we're committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we're dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.
We encourage qualified applicants to apply, including members of these four employment equity groups:
Indigenous Peoples
Members of visible minority groups
Persons with disabilities
Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

Apply