A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing ...
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing ...
Customer Service Coordinator
Montreal, QC · On-site
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing ...
Customer Service Coordinator
Montreal, QC · On-site
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing ...
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing ...
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing ...
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing ...
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing ...
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing ...
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing ...
Respond to calls and emails from our commercial customers wishing to order material for their construction projects; * Enter quotes and customer orders into the system, modifying them as needed;
Respond to calls and emails from our commercial customers wishing to order material for their construction projects; * Enter quotes and customer orders into the system, modifying them as needed;
Respond to calls and emails from our commercial customers wishing to order material for their construction projects; * Enter quotes and customer orders into the system, modifying them as needed;
Respond to calls and emails from our commercial customers wishing to order material for their construction projects; * Enter quotes and customer orders into the system, modifying them as needed;
Respond to calls and emails from our commercial customers wishing to order material for their construction projects; * Enter quotes and customer orders into the system, modifying them as needed;
Respond to calls and emails from our commercial customers wishing to order material for their construction projects; * Enter quotes and customer orders into the system, modifying them as needed;
POSITION SUMMARY The Customer Service Coordinator plays a key role in delivering outstanding customer service by providing support and guidance on export and import shipments. This position focuses ...
POSITION SUMMARY The Customer Service Coordinator plays a key role in delivering outstanding customer service by providing support and guidance on export and import shipments. This position focuses ...
Cryopak is seeking a detail-oriented and customer-focused Purchasing & Customer Service Coordinator to support purchasing activities, inventory management, supplier communications, and production ...
Cryopak is seeking a detail-oriented and customer-focused Purchasing & Customer Service Coordinator to support purchasing activities, inventory management, supplier communications, and production ...
Ensure customer satisfaction objectives are met * Follow up on dossiers, monitor schedules, issue reminders and obtain requested information in a timely manner in keeping with established time limits ...
Ensure customer satisfaction objectives are met * Follow up on dossiers, monitor schedules, issue reminders and obtain requested information in a timely manner in keeping with established time limits ...
Ensure customer satisfaction objectives are met * Follow up on dossiers, monitor schedules, issue reminders and obtain requested information in a timely manner in keeping with established time limits ...
Ensure customer satisfaction objectives are met * Follow up on dossiers, monitor schedules, issue reminders and obtain requested information in a timely manner in keeping with established time limits ...
Ensure customer satisfaction objectives are met * Follow up on dossiers, monitor schedules, issue reminders and obtain requested information in a timely manner in keeping with established time limits ...
Ensure customer satisfaction objectives are met * Follow up on dossiers, monitor schedules, issue reminders and obtain requested information in a timely manner in keeping with established time limits ...
Customer Success Manager
Montreal, QC · On-site
Oversee the Devs.ai support experience by coordinating with AppDirect's existing Tier 1/2/3 support teams * Refine and enforce SLAs specifically for Devs.ai customers, adapting AppDirect's existing ...
Customer Success Manager
Montreal, QC · On-site
Oversee the Devs.ai support experience by coordinating with AppDirect's existing Tier 1/2/3 support teams * Refine and enforce SLAs specifically for Devs.ai customers, adapting AppDirect's existing ...
The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the ...
The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the ...
The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the ...
Quick apply
The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the ...
Coordonnateur / Coordonnatrice du service a la clientele / Customer Service Coordinator
Dorval, QC · On-site
Customer Service Coordinator Dorval, 100% In-person Would you like to join a global, growing company with a positive mission? Then Smardt is the right place for you! We are the leading manufacturer ...
Coordonnateur / Coordonnatrice du service a la clientele / Customer Service Coordinator
Dorval, QC · On-site
Customer Service Coordinator Dorval, 100% In-person Would you like to join a global, growing company with a positive mission? Then Smardt is the right place for you! We are the leading manufacturer ...
Project Operations Manager Your role and responsibilities Coordinates and integrates customer and consultant requirements, ensuring alignment with technical, commercial, and execution objectives.
Project Operations Manager Your role and responsibilities Coordinates and integrates customer and consultant requirements, ensuring alignment with technical, commercial, and execution objectives.
Sales Coordinator
Quebec, QC · On-site
This role serves as a key coordination point between Sales Representatives, RSEC Engineers, and Customers. It is ideal for an early-career mechanical engineering graduate looking to build a ...
Quick apply
Sales Coordinator
Quebec, QC · On-site
This role serves as a key coordination point between Sales Representatives, RSEC Engineers, and Customers. It is ideal for an early-career mechanical engineering graduate looking to build a ...
PROJECT COORDINATOR
Montreal, QC · On-site
PROJECT COORDINATOR Are you the kind of person who keeps every detail in order while everyone else ... Support the sales team with product specs, pricing, and customer requests * Monitor inventory and ...
Quick apply
PROJECT COORDINATOR
Montreal, QC · On-site
PROJECT COORDINATOR Are you the kind of person who keeps every detail in order while everyone else ... Support the sales team with product specs, pricing, and customer requests * Monitor inventory and ...
Customer Coordinator information
What is a customer coordinator?
Customer Coordinators are professionals who serve as the main point of contact between a company and its clients. They handle customer inquiries, resolve issues, process orders, and ensure that clients receive high-quality service throughout their experience. Their responsibilities often include managing communication, coordinating with internal teams to address client needs, and maintaining detailed records of customer interactions. Customer Coordinators play a key role in ensuring customer satisfaction and building strong business relationships.
What are the key skills and qualifications needed to thrive as a customer coordinator?
To thrive as a Customer Coordinator, you need strong organizational abilities, attention to detail, and experience in customer service or administrative roles, often supported by a relevant diploma or degree. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving skills, and a proactive attitude help build lasting relationships and resolve issues efficiently. These competencies ensure smooth operations, high customer satisfaction, and effective coordination between clients and internal teams.
What are some common challenges faced by customer coordinators and how can they be managed effectively?
Customer Coordinators often juggle multiple client requests, tight deadlines, and communication between different departments. Managing competing priorities can be challenging, but effective organization, clear communication, and a proactive approach to problem-solving help ensure customer satisfaction. Building strong relationships with both customers and internal teams is key to resolving issues quickly and maintaining smooth operations. Utilizing customer relationship management (CRM) tools and staying adaptable to changing situations can make the role more manageable and rewarding.
What is the difference between Customer Coordinator vs Customer Service Representative?
| Aspect | Customer Coordinator | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer associate degree | High school diploma or equivalent; some roles may prefer associate degree |
| Work Environment | Office settings, client meetings, project coordination | Call centers, retail, office support |
| Employer & Industry Usage | Used across various industries including retail, healthcare, and logistics | Common in retail, telecommunications, and service industries |
| Comparison Search Intent | Understanding coordination and project management aspects | Focus on direct customer interaction and support |
The main difference between a Customer Coordinator and a Customer Service Representative lies in their roles. Customer Coordinators often handle client relationships, coordinate services, and manage projects, requiring organizational skills. Customer Service Representatives primarily focus on assisting customers, answering inquiries, and resolving issues. Both roles require strong communication skills and are vital in customer-facing industries, but their responsibilities and work environments differ.
Is a customer coordinator an entry level position?
A customer coordinator position is often considered entry level, suitable for individuals with basic communication and organizational skills. Many roles require minimal prior experience, though some may prefer familiarity with customer service tools or software. Advancement typically depends on performance and additional training.
What are the top 3 skills for customer coordinator?
A customer coordinator needs strong communication skills to effectively interact with clients and team members, organizational abilities to manage multiple tasks and schedules, and problem-solving skills to address customer issues efficiently. Proficiency with customer management software and a customer-focused attitude are also important for success in this role.
What does a customer coordinator do?
A customer coordinator manages communication between a company and its customers, ensuring their needs are met and issues are resolved efficiently. They handle inquiries, process orders, coordinate with other departments, and may use customer relationship management (CRM) software to track interactions. Strong communication and organizational skills are essential for this role.
What are the most commonly searched types of Customer jobs in Quebec?
The most popular types of Customer jobs in Quebec are:
Job description
Location: 2500 Pitfield Blvd, Saint Laurent, QC H4S 1Z7
Schedule : Monday to Friday DAYTIME
Position Summary:
We are looking for an energetic person with strong organizational skills and the ability to multi-task in a fast paced environment. Potential candidates will possess a positive attitude, excellent communication skills and above all, a strong commitment to customer service.
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing daily shop administrative tasks such as phone service and filing.
We Offer You:
Penske values the well-being of our employees and their families. That is why we offer competitive wages and a wide range of benefits, including medical and dental plans, group RRSP, spouse and child life insurance, employee referral bonus, sick days and discounts with Penske partners. You can also enjoy working in a modern and clean environment, comprehensive training, and exceptional growth opportunities within the company.
Major Responsibilities:
Coordinate with customers to schedule preventative maintenance work and balance available openings with technician work schedule
Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or satisfaction concerns.
Assure that all Penske rental units are maintained and prepared for customers
Ensure parts are available for scheduled work
Order, kitting and return parts
Hold vendors accountable for quality and adherence to schedule for outside work
Provide customer service, assuring customers are satisfied and will return for additional business.
Coordinate with district billing clerks as necessary
Prepare merchandise for display, or for purchase or rental
Recommend and provide advice on a wide variety of rental products and services
Keep records of rental transactions and of the number of customers entering an establishment
Prepare rental forms, obtaining customer signature and other information, such as required licenses
Inspect and adjust rental items to meet needs of customer
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Determine charges for services requested, collect deposits or payments, or arrange for billing
Other projects and tasks as assigned by supervisor
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
2 years of customer service experience required
At least 1 year of hands on mechanical experience preferred
2 years of supervisory experience preferred
At least 2 years of service department administration preferred
High School Diploma required, Bachelor's Degree preferred
Prior experience with service scheduling programs and diagnostic programs preferred
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment and education)
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is committed to the principle of equity in employment.