Manage client orders, ensure they are entered into our systems, and rigorously track them to deliver a customer experience that goes above and beyond * Anticipate and resolve logistics and supply ...
Manage client orders, ensure they are entered into our systems, and rigorously track them to deliver a customer experience that goes above and beyond * Anticipate and resolve logistics and supply ...
Administrative skills 3 to 5 years of experience in customer management; experience in a manufacturing environment is a plus (B2B) Bilingual in French and English to communicate with our English ...
Administrative skills 3 to 5 years of experience in customer management; experience in a manufacturing environment is a plus (B2B) Bilingual in French and English to communicate with our English ...
Identify common user challenges and feed insights back into product and CS 2. Own Customer Support (Intercom) * Manage inbound support via Intercom * Resolve first-line queries and triage more ...
Identify common user challenges and feed insights back into product and CS 2. Own Customer Support (Intercom) * Manage inbound support via Intercom * Resolve first-line queries and triage more ...
WHAT YOU WILL DO Manage a portfolio of client accounts to foster long-term business relationships Own the ultimate success of Moovweb's customers, including customer on-boarding, project success ...
WHAT YOU WILL DO Manage a portfolio of client accounts to foster long-term business relationships Own the ultimate success of Moovweb's customers, including customer on-boarding, project success ...
We are looking for a Manager, Customer Lifecycle who will be responsible for designing, implementing, and optimizing customer engagement strategies across various stages of the customer journey, from ...
We are looking for a Manager, Customer Lifecycle who will be responsible for designing, implementing, and optimizing customer engagement strategies across various stages of the customer journey, from ...
The Montreal Customer Experience team is seeking a Manager, Customer Experience to lead and develop the onboard services team, ensuring the delivery of high-quality, customer-focused services that ...
The Montreal Customer Experience team is seeking a Manager, Customer Experience to lead and develop the onboard services team, ensuring the delivery of high-quality, customer-focused services that ...
The Opportunity They are hiring a Customer Success Manager to own onboarding, adoption, and retention for their growing customer base. This is a hands on role for someone who enjoys working directly ...
The Opportunity They are hiring a Customer Success Manager to own onboarding, adoption, and retention for their growing customer base. This is a hands on role for someone who enjoys working directly ...
Responsible for managing offshore contact center service provider & RONA after-sales support teams, with a focus on performance, continuous improvement, and B2B/B2C customer satisfaction. Leads ...
Responsible for managing offshore contact center service provider & RONA after-sales support teams, with a focus on performance, continuous improvement, and B2B/B2C customer satisfaction. Leads ...
Manager, Customer Service
Boucherville, QC · On-site
Responsible for managing offshore contact center service provider & RONA after-sales support teams, with a focus on performance, continuous improvement, and B2B/B2C customer satisfaction. Leads ...
Manager, Customer Service
Boucherville, QC · On-site
Responsible for managing offshore contact center service provider & RONA after-sales support teams, with a focus on performance, continuous improvement, and B2B/B2C customer satisfaction. Leads ...
What You'll Do You will be the primary point of contact for your portfolio of customers, managing their orders from receipt through delivery. You will enter and validate orders, coordinate their ...
What You'll Do You will be the primary point of contact for your portfolio of customers, managing their orders from receipt through delivery. You will enter and validate orders, coordinate their ...
Customer Service Coordinator
Montreal, QC · On-site
What Youll Do You will be the primary point of contact for your portfolio of customers, managing their orders from receipt through delivery. You will enter and validate orders, coordinate their ...
Quick apply
Customer Service Coordinator
Montreal, QC · On-site
What Youll Do You will be the primary point of contact for your portfolio of customers, managing their orders from receipt through delivery. You will enter and validate orders, coordinate their ...
Software Customer Service Manager
Gatineau, QC · On-site
CA$100K - CA$135K/yr
The Software Customer Service Manager position resides in Deployment, Managed & Support Services organizion. This role is responsible for the day-to-day management of the customer services contracts ...
Software Customer Service Manager
Gatineau, QC · On-site
CA$100K - CA$135K/yr
The Software Customer Service Manager position resides in Deployment, Managed & Support Services organizion. This role is responsible for the day-to-day management of the customer services contracts ...
Software Customer Service Manager
CA$100K - CA$135K/yr
The Software Customer Service Manager position resides in Deployment, Managed & Support Services organizion. This role is responsible for the day-to-day management of the customer services contracts ...
Software Customer Service Manager
CA$100K - CA$135K/yr
The Software Customer Service Manager position resides in Deployment, Managed & Support Services organizion. This role is responsible for the day-to-day management of the customer services contracts ...
Proficiency with CRM systems and customer success platforms * Strong communication skills with the ability to influence senior stakeholders Preferred Qualifications: * Experience in customer ...
Proficiency with CRM systems and customer success platforms * Strong communication skills with the ability to influence senior stakeholders Preferred Qualifications: * Experience in customer ...
The Opportunity We're hiring a Customer Success Manager to own onboarding, adoption, and retention for Carla AI's growing customer base. This is a hands on role for someone who enjoys working ...
The Opportunity We're hiring a Customer Success Manager to own onboarding, adoption, and retention for Carla AI's growing customer base. This is a hands on role for someone who enjoys working ...
The Opportunity We're hiring a Customer Success Manager to own onboarding, adoption, and retention for Carla AI's growing customer base. This is a hands on role for someone who enjoys working ...
Quick apply
The Opportunity We're hiring a Customer Success Manager to own onboarding, adoption, and retention for Carla AI's growing customer base. This is a hands on role for someone who enjoys working ...
The Opportunity We're hiring a Customer Success Manager to own onboarding, adoption, and retention for Carla AI's growing customer base. This is a hands on role for someone who enjoys working ...
The Opportunity We're hiring a Customer Success Manager to own onboarding, adoption, and retention for Carla AI's growing customer base. This is a hands on role for someone who enjoys working ...
You'll manage a large portfolio of accounts, proactively identifying customers who may be underutilizing our platform or programs and helping them realize the full value of their partnership with ...
You'll manage a large portfolio of accounts, proactively identifying customers who may be underutilizing our platform or programs and helping them realize the full value of their partnership with ...
The Customer Success Manager strives to build trusted relationships with clients, advisors and partners and help them drive higher employee engagement and an overall better level of wellness through ...
The Customer Success Manager strives to build trusted relationships with clients, advisors and partners and help them drive higher employee engagement and an overall better level of wellness through ...
(CAN) Customer Service Manager
Sept-iles, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Sept-iles, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
Customer Manager information
See Quebec salary details
$36.5K - $42K
12% of jobs
$42K - $47.5K
4% of jobs
$47.5K - $53K
9% of jobs
$53.2K is the 25th percentile. Wages below this are outliers.
$53K - $58.5K
14% of jobs
$58.5K - $64K
10% of jobs
The median wage is $65.1K / yr.
$64K - $69.5K
11% of jobs
$69.5K - $75K
1% of jobs
$75K - $80.5K
9% of jobs
$84.1K is the 75th percentile. Wages above this are outliers.
$80.5K - $86K
11% of jobs
$86K - $91.5K
11% of jobs
$91.5K - $97K
11% of jobs
$36.5K
$69K
$97K
How much do customer manager jobs pay per year?
As of Jul 15, 2026, the average yearly pay for customer manager in Quebec is $69,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $86,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Manager, and why are they important?
To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.
Is a CSA job stressful?
A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. The level of stress varies based on the work environment, workload, and individual coping skills, but it often requires strong communication and patience. Proper training and support can help manage stress levels effectively.
What are some common challenges faced by Customer Managers and how can they be addressed?
Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.
What is the difference between Customer Manager vs Customer Service Representative?
| Aspect | Customer Manager | Customer Service Representative |
|---|---|---|
| Credentials | Experience in account management, sometimes certifications in CRM tools | Basic customer service training, sometimes certifications in communication skills |
| Work Environment | Office-based, client-facing, strategic planning | Call centers, retail, or online support |
| Employer & Industry Usage | Used across industries like retail, finance, tech for managing key accounts | Common in retail, telecom, hospitality for handling customer inquiries |
| Search & Comparison Intent | Looking for roles involving account management and client retention | Seeking entry-level or support roles in customer service |
Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.
What is the highest paid customer service job?
The highest paid customer service roles are often executive-level positions such as Customer Service Directors or Vice Presidents, with salaries reaching six figures or more. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic initiatives.
What does a Customer Manager do?
A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.
Do you need a degree to be a customer service manager?
A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.
What is the role of a customer manager?
A customer manager is responsible for maintaining and improving relationships with clients, ensuring customer satisfaction, and addressing their needs. They often coordinate with sales, support, and marketing teams, and may use customer relationship management (CRM) tools to track interactions and feedback.
What are the most commonly searched types of Customer jobs in Quebec? The most popular types of Customer jobs in Quebec are:
What are popular job titles related to Customer Manager jobs in Quebec? For Customer Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Quebec look for? The top searched job categories for Customer Manager jobs in Quebec are:
Other
Posted 24 days ago
Job description
Mission
The art of customer service: your area of expertise! As the primary point of contact for our customers, you’ll play a key role within our team. With your organizational skills and communication abilities, you’ll be essential to understanding and anticipating the needs of our B2B clients. This role will allow you not only to contribute to our clients’ satisfaction but also to support sales growth and boost Soucy’s brand awareness. It’s a strategic opportunity that makes you a key player in our collective success!
In this role, you will have the opportunity to:
- Serve as the primary point of contact for our international clients
- Oversee the entire customer journey, from initial contact to completion, with seamless and efficient follow-up
- Serve as the key liaison internally and across all teams to ensure every project is delivered to meet client expectations
- Manage client orders, ensure they are entered into our systems, and rigorously track them to deliver a customer experience that goes above and beyond
- Anticipate and resolve logistics and supply chain issues to ensure efficient execution
- Track KPIs (key performance indicators) related to your clients
- Build strong relationships with clients on a daily basis
- Propose concrete solutions that simplify their experience
- Communicate clearly to build trust and loyalty
- Add value to every interaction
Are you passionate about customer satisfaction? We want to get to know you! Send us your application today.
Profile
With the following skills and qualities, you will thrive in this role:
- Administrative skills
- 3 to 5 years of experience in customer management; experience in a manufacturing environment is a plus (B2B)
- Bilingual in French and English to communicate with our English-speaking clients.
- Interpersonal Skills
- Known for being self-reliant, organized, and skilled with computer systems/software (knowledge of Salesforce, EDI, and Syteline is a plus)
Benefits designed to help you go far!
- A flexible work program tailored to your needs (flexible hours, compressed workweek, remote work, and more)
- Group insurance plans that fit your lifestyle
- An RRSP with employer contributions for financial stability
- An Employee and Family Assistance Program (EFAP) and access to telemedicine services for a helping hand when needed
- A $2,000 referral bonus to help you find colleagues who are as dedicated to their work as you are!
And even more!
- Social activities to connect with your colleagues