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Customer Manager Jobs in Quebec (NOW HIRING)

Zimmer Biomet G.K.

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ...

RONA+

Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our store well organized will enable you to access a ...

RONA+

Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our store well organized will enable you to access a ...

Vosker

Specialist, CRM

Montreal, QC · On-site +1

Manage and monitor the campaign schedule to ensure a seamless, consistent, and balanced customer experience. * Contribute to the continuous optimization of CRM strategies based on observed ...

Vosker

Spécialiste, CRM

Montreal, QC · On-site

Contribuer à l'optimisation continue des stratégies CRM à partir des performances observées (taux d'ouverture, clics, conversions, engagement). * Créer, exécuter et maintenir des campagnes SMS ...

Ubisoft

CRM Operations Specialist

Montreal, QC · On-site

Within the Customer Relationship Management (CRM) department, and more especially within the Operations team, you will be in permanent contact with the brand and other teams for the deployment of ...

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All JobsCustomer JobsCustomer Manager JobsCustomer Manager Jobs in Quebec

Customer Manager information

See Quebec salary details

$36.5K

$69K

$97K

How much do customer manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer manager in Quebec is $69,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $86,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer manager, and why are they important?

To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.

What are some common challenges faced by customer managers and how can they be addressed?

Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.

What is the difference between Customer Manager vs Customer Service Representative?

AspectCustomer ManagerCustomer Service Representative
CredentialsExperience in account management, sometimes certifications in CRM toolsBasic customer service training, sometimes certifications in communication skills
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, or online support
Employer & Industry UsageUsed across industries like retail, finance, tech for managing key accountsCommon in retail, telecom, hospitality for handling customer inquiries
Search & Comparison IntentLooking for roles involving account management and client retentionSeeking entry-level or support roles in customer service

Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.

What does a customer manager do?

A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.
What are the most commonly searched types of Customer jobs in Quebec? The most popular types of Customer jobs in Quebec are:
What are popular job titles related to Customer Manager jobs in Quebec? For Customer Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Manager jobs in Quebec look for? The top searched job categories for Customer Manager jobs in Quebec are:
Customer Manager jobs near you
Infographic showing various Customer Manager job openings in Quebec as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $69,022 per year, or $33.2 per hour.

Account Manager (Customer Success Manager)

Next Generation Inc

Montreal, QC • On-site

$90K - $120K/yr

Full-time

Re-posted 11 days ago

Job description

YOUR MISSIONS

As an Account Manager (Customer Success Manager), you will be responsible for retaining and engaging existing Canadian clients by driving upsell and crosssell opportunities for our consulting services and partner offerings, while maintaining a high level of satisfaction.

You will also stay one step ahead by anticipating the impact of industry trends, continuously developing your business acumen, understanding competitor motivations and client challenges, and implementing effective commercial strategies and tactics to expand our presence within your portfolio.

As a key player among various internal and external stakeholders, this role combines teamwork and strategic customer relationship management with proactive business development to achieve and exceed revenue and profitability targets.

The ideal candidate is resultsdriven, skilled at building strong relationships, and has a sharp sales mindset, exceptional communication abilities, and a good understanding of SAP SuccessFactors, UKG, Workforce Software, and Workday solutions. They will have strong learning agility and excellent listening, prospecting, and negotiation skills, along with strong executive presence and the ability to present our offerings convincingly.

The ideal candidate will also embody our company valueshonesty, transparency, and commitment to customer satisfactionand know how to promote them.

Why you will thrive here

If you are passionate about working in a collaborative, teamoriented environment where your ideas matter, we look forward to meeting you!

Your responsibilities will include

Account strategy development and execution

  • Drive sales and revenue growth for assigned accounts by identifying and leveraging upsell and crosssell opportunities.
  • Develop and execute strategic plans to meet or exceed sales targets.
  • Create customized business presentations and proposals tailored to client needs.

Client relationship management

  • Develop and maintain strong business relationships with key stakeholders within assigned accounts, acting as the primary point of contact while fostering trust and loyalty.
  • Understand client challenges, goals, and priorities to recommend tailored solutions.
  • Collaborate with clients to identify potential system improvements or additional service needs.

Collaboration and coordination

  • Build strong collaboration and promote information and knowledge sharing by working closely with Delivery Managers, Project Managers, Consultants, Legal, Finance, and Marketing teams to ensure customer success.
  • Demonstrate leadership by coordinating stakeholders to address identified needs and turn concerns into opportunities aligned with client needs and business objectives.
  • Lead client assessments, contract renewals, and negotiation processes.
  • Build strong, valuable, trustbased relationships with strategic partners.

Business intelligence and strategy

  • Stay informed about solution trends, competitor offerings, and industry insights.
  • Leverage industry knowledge to position the company as a trusted advisor and solutions provider.
  • Provide feedback to internal teams to improve service offerings and marketing strategies.

Pipeline and CRM management

  • Maintain an accurate and uptodate sales pipeline using Salesforce.
  • Track and report key performance indicators, including revenue forecasts and client activity.
  • Keep management regularly informed about account status, new opportunities, and potential risks.

YOUR PROFILE

  • Over 3 years of experience in account management and consultative sales, with a strong track record of meeting or exceeding revenue targets.
  • Excellent communication, interpersonal, problemsolving, presentation, and organizational skills; demonstrates strong selfdiscipline and delivers on commitments.
  • Strong personal integrity.
  • Selfmotivation and team spirit.
  • Willingness to learn new sales strategies and engage in ongoing commercial coaching.
  • Customeroriented mindset and strong teamwork abilities.
  • Strong analytical and strategic planning capabilities.
  • Adaptability to change.
  • Proven ability to drive revenue growth through upselling, crossselling, and pipeline development.
  • Skills in executivelevel stakeholder management, negotiation, and solution positioning.
  • Understanding of SAP SuccessFactors, UKG, Workforce Software, and Workday ecosystems is an asset.
  • Our clients are located both within and outside Quebec, so you must be able to work in French and English to meet their needs.