ZipRecruiter

Log In

1

Customer Assistant Jobs in Michigan (NOW HIRING)

CJK Group, Inc.

Customer Service Assistant

Grand Rapids, MI · On-site

$16 - $22/hr

Customer Service Assistant Sheridan is a family of innovators and doers who are a part of something far greater than themselves. We value the craft and art of printing and the processes used to ...

Career Site

Customer Service Assistant

Grand Rapids, MI · On-site

$16 - $22/hr

Customer Service Assistant Sheridan is a family of innovators and doers who are a part of something far greater than themselves. We value the craft and art of printing and the processes used to ...

City of Troy Michigan

Customer Service Assistant

Troy, MI · On-site

$13.73 - $16/hr

Description Customer Service Assistant (Part-time) Recreation Department Starting at $13.73 - $16.00/hour Based on qualifications The Recreation Department offers high quality leisure programs and ...

City of Troy

Customer Service Assistant

Troy, MI · On-site

$13.73 - $16/hr

Description Customer Service Assistant (Part-time) Recreation Department Starting at $13.73 - $16.00/hour Based on qualifications The Recreation Department offers high quality leisure programs and ...

Trinity Health

Customer Service Assistant

Ann Arbor, MI · On-site

$17 - $23.25/hr

Customer Service Assistant Department: Reception Services Location: Trinity Health Ann Arbor Total Rewards and Benefits: * Competitive compensation, DAILYPAY * Benefits effective Day One! No waiting ...

New

Maple Hill Auto Group

Customer Service Rep

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

Identify feedback trends and communicate them to the relevant managers * Assist with resolving customer concerns and escalations * Maintain the customer feedback database and generate reports ...

TRANSIT LLC

Customer Service Rep

Kalamazoo, MI · On-site

$15 - $17/hr

Identify feedback trends and communicate them to the relevant managers * Assist with resolving customer concerns and escalations * Maintain the customer feedback database and generate reports ...

next page

Showing results 1-20

All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Michigan

Customer Assistant information

See Michigan salary details

$13

$17

$21

How much do customer assistant jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer assistant in Michigan is $17.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $19.28 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs
What are the most commonly searched types of Customer jobs in Michigan? The most popular types of Customer jobs in Michigan are:
What are popular job titles related to Customer Assistant jobs in Michigan? For Customer Assistant jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Michigan look for? The top searched job categories for Customer Assistant jobs in Michigan are:
What cities in Michigan are hiring for Customer Assistant jobs? Cities in Michigan with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,334 per year, or $17.9 per hour.

Customer Service Assistant

CJK Group, Inc.

Grand Rapids, MI • On-site

$16 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Customer Service Assistant
Sheridan is a family of innovators and doers who are a part of something far greater than themselves. We value the craft and art of printing and the processes used to create and distribute the world's content. We care about each other, support each other, and provide every opportunity for training, growth, and developments. We work hard, we have fun, and we are proud of what we do.
Sheridan. Be part of something greater. Your career awaits...join us!
JOB SUMMARY:
  • Enter orders with complete job specifications into the core business system.
  • Process and prepare shipping and mailing instructions.
  • Process and route all proofs and materials supplied by customers.
  • Assist with processing change orders.
  • Gather information for Account Manager or Senior Account Manager.
  • Assist in creating and maintaining customer standing instructions and profiles.
  • Assist with entering specifications for Estimating.
  • Assist with incoming phone calls and e-mails.
  • An effort must be made to answer or resolve the customers' questions or concerns rather than simply taking a message for the Account Manager.
  • Assist in processing customer complaints.
  • Maintain an accurate and timely filing system of sample books/issues and master job files.
  • Take initiative to assist other teams when needed or low on work.
  • Provide desk coverage for the Account Manager and manage their duties when they are out of office.
  • Other duties as assigned, including but not limited to, miscellaneous errands, and special projects at request of Account Managers or Senior Account Managers.
BASIC QUALIFICATIONS:
  • Minimum high school diploma or GED along with some customer service experience. Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Must possess a capacity and willingness to learn a variety of computer software applications including, but not limited to, order entry and job ticket systems.
  • Proficient with Microsoft Office Suite or related software.
DESIRED SKILLS AND ABILITIES:
  • Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and /or training; or equivalent combination of education and experience is preferred.
  • Familiarity with Technique Operating System.
PHYSICAL REQUIREMENTS:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to access and navigate each department at the organization's facilities.
WHY WORK FOR SHERIDAN?
  • Job training
  • Career advancement
  • College tuition up to $5,250 per year
  • Paid vacation & holidays
  • Competitive compensation
  • Medical (PPO and HSA Plans), Dental, Vision
  • Teledoc - convenient and no cost
  • Company paid basic life and AD&D insurance
  • Voluntary life
  • 401(k) with company match
  • Company paid short term disability
  • FSA Health and Dependent Care savings accounts
  • HSA Health saving account
  • EAP program

Sheridan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at (616) 818-4396.
#SGR24

Apply