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Live Chat Assistant Jobs in Indiana (NOW HIRING)

Morley

Art Director (Remote - Indiana)

Fort Wayne, IN · Remote

$119K - $125K/yr

Use AI to assist workflows and create visual content * Deliver solutions that include web design ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Morley

Art Director (Remote - Indiana)

Fort Wayne, IN · On-site +1

$119K - $125K/yr

Use AI to assist workflows and create visual content * Deliver solutions that include web design ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

iboss

Customer Success Engineer (K-12)

Indianapolis, IN · On-site

... live chat, email, web-based ticket systems, telephone, and in some cases in person interactions. Interactions are primarily proactive, outbound, and on a customer defined cadence. You will assist ...

Cargill

Grain Plant Operator

Tipton, IN

... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

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Live Chat Assistant information

What are some common challenges Live Chat Assistants face when managing multiple conversations simultaneously?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What are the key skills and qualifications needed to thrive as a Live Chat Assistant, and why are they important?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

What are Live Chat Assistants?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.
What are the most commonly searched types of Live Chat jobs in Indiana? The most popular types of Live Chat jobs in Indiana are:
What are popular job titles related to Live Chat Assistant jobs in Indiana? For Live Chat Assistant jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Live Chat Assistant jobs in Indiana look for? The top searched job categories for Live Chat Assistant jobs in Indiana are:
What cities in Indiana are hiring for Live Chat Assistant jobs? Cities in Indiana with the most Live Chat Assistant job openings:
Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Indiana as of June 2026, with employment types broken down into 40% Full Time, 53% Part Time, and 7% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution.
Technical Support Representative

Technical Support Representative

Surf Internet

La Porte, IN

$16 - $18/hr

Full-time

Posted 15 days ago

Surf Internet rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

28th of 78 rated telecommunications companies

Job description

Overview: The Technical Support Representative is responsible for assisting customers via phone and live chat by identifying the primary symptoms and root causes of the customer’s internet issue as well as programming and troubleshooting Surf’s managed routers. They are also responsible for scheduling service appointments when a technician visit is required.

Reports to: Technical Support Manager

Job Status: Non-Exempt

Responsibilities:

  • Educate customers about our services and how they function using simple, easy to understand language.

  • Interact with customers in a friendly, professional and patient manner.

  • Deliver excellent customer service by providing technical support for the following services provided by Surf Internet.

    • Fixed wireless and fiber internet connections

    • Whole-home managed Wifi

    • Phone services

    • TV services

  • Schedule service call appointments as needed to resolve customer issues with the services listed above.

  • Document all customer interactions thoroughly using our ticketing system.

  • Respond in a timely manner to technical support requests using the phone and live chat support methods.

  • Escalate suspected infrastructure issues to the network operations team.

Qualifications:

  • High School Education or equivalent required

  • Familiarity with basic networking including

    • Static IP reservations

    • Basic router function and configuration

    • Public and private IP assignments

    • Physical ethernet and fiber connections

  • Ability to read graphical monitoring reports and do basic data analysis to assist in troubleshooting.

  • Familiarity with basics of RF technology including

    • Local Wifi broadcasting

    • Interference mitigation

    • Channel bandwidth and RF frequencies

    • RF behavior

  • Familiarity with internet speed, latency, and jitter.

  • Ability to work weekends required

  • Ability to work well with people under stress

  • Able to be on the phone for long periods of time

  • Ability to follow basic troubleshooting processes consistently

  • Ability to juggle several projects or items at one time

  • Flexible schedule preferred

  • Familiarity with Microsoft Windows, Mac OSX, iOS, Android and other operating systems

  • Ability to generate and read error logs and reports.

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