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Live Chat Assistant Jobs in Indiana (NOW HIRING)

Cayenta

... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... Demonstrated experience moving AI initiatives from ideation to live production with measurable P&L ...

3M

Fabrication Operator I

Indianapolis, IN

$21.37/hr

Chat with Max For assistance with searching through our current job openings or for more ... assistant on 3M.com/careers. All US-based 3M full time employees will need to sign an employee ...

3M

Packaging Operator III*

Indianapolis, IN

$20.46/hr

Chat with Max For assistance with searching through our current job openings or for more ... assistant on 3M.com/careers. All US-based 3M full time employees will need to sign an employee ...

3M

Packaging Operator III *

Indianapolis, IN · On-site

$20.46/hr

Chat with Max For assistance with searching through our current job openings or for more ... assistant on 3M.com/careers. All US-based 3M full time employees will need to sign an employee ...

Harris

... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... Demonstrated experience moving AI initiatives from ideation to live production with measurable P&L ...

3M

Human Resources Supervisor*

Indianapolis, IN

$124K - $151K/yr

Chat with Max For assistance with searching through our current job openings or for more ... assistant on 3M.com/careers. Applicable to US Applicants Only:The expected compensation range for ...

3M

Fabrication Operator I

Indianapolis, IN · On-site

$21.37/hr

Chat with Max For assistance with searching through our current job openings or for more ... assistant on 3M.com/careers. All US-based 3M full time employees will need to sign an employee ...

Harris

... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ... Demonstrated experience moving AI initiatives from ideation to live production with measurable P&L ...

3M

Human Resources Supervisor*

Indianapolis, IN · On-site

$124K - $151K/yr

Chat with Max For assistance with searching through our current job openings or for more ... assistant on 3M.com/careers. Applicable to US Applicants Only:The expected compensation range for ...

3M

Fabrication Operator I

Indianapolis, IN

$21.37/hr

Chat with Max For assistance with searching through our current job openings or for more ... assistant on 3M.com/careers. All US-based 3M full time employees will need to sign an employee ...

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All JobsLive Chat JobsLive Chat Assistant JobsLive Chat Assistant Jobs in Indiana

Live Chat Assistant information

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.
What are the most commonly searched types of Live Chat jobs in Indiana? The most popular types of Live Chat jobs in Indiana are:
What are popular job titles related to Live Chat Assistant jobs in Indiana? For Live Chat Assistant jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Live Chat Assistant jobs in Indiana look for? The top searched job categories for Live Chat Assistant jobs in Indiana are:
What cities in Indiana are hiring for Live Chat Assistant jobs? Cities in Indiana with the most Live Chat Assistant job openings:
Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Property Management Technologist

Gray Capital LLC

Indianapolis, IN • On-site

Full-time

Re-posted 10 days ago

Job description

Gray Residential manages multifamily communities across the Midwest, and we've made a deliberate bet: we're not going to run on industry-standard software and settle for industry-standard results. We use RealPage as our operational backbone, but we're actively building custom tools - AI workflows, automation, internal applications, and data pipelines - that give our centralized leasing, collections, and property management teams an edge the rest of the industry doesn't have.
Building those tools is one half of the equation. Getting them adopted, used well, and continuously tuned in the wild is the other half - and that's where this role comes in.
We're looking for a Property Management Technologist to own the operational tech stack for our centralized teams. This is a new role, and it sits at the intersection of software, operations, and training.
What this role actually is:
  • You are the bridge between the people building our internal tools and the people using them every day. Our Internal Software Developer ships the software; our Director of Centralized Leasing & Collections runs the team; you make sure the tools and the team actually work together.
  • You'll be the primary owner of the tech stack across the centralized PM function - leasing AI assistants, collections workflows, reporting dashboards, RealPage extensions, and the AI-driven tooling we're rolling out across the portfolio. You won't manage people, but you'll lead the stack: deciding how tools get configured, when they get rolled out, who needs training, what's working, and what needs to be tuned.
  • Day-to-day, the work breaks down into a few distinct streams:
  • Implementation. When the dev team ships a new tool - an AI leasing assistant, a collections automation, a new dashboard - you own the rollout. Configuration, integration with RealPage and our other systems, environment setup, access provisioning, and the playbook that goes with it.
  • Training and enablement. You'll lead onboarding and ongoing training for the centralized leasing team, the collections team, and site-level managers as tools roll down to them. That means live training sessions, written documentation, short video walkthroughs, office hours - whatever it takes to make the tools actually stick. Adoption is your metric, not just deployment.
  • Tuning and iteration. AI tools in particular need constant care - prompts get refined, workflows get adjusted, edge cases get handled. You'll be the person doing that work: watching how the tools perform in production, gathering feedback from operators, tweaking configurations, and pushing structural changes back to the dev team when tweaks aren't enough.
  • Stakeholder translation. You'll sit with a leasing consultant or AR specialist, understand what's slowing them down or where a tool is misfiring, and translate that into something the dev team can actually act on. You'll also translate the other direction - explaining what's possible (and what isn't) to operations leadership so we make smart bets about what to build next.
  • You'll report into senior property management leadership and work day-to-day alongside the Internal Software Developer, the Director of Centralized Leasing & Collections, and regional and site PM leadership.

What we're looking for:
  • This is a hybrid role on purpose, and the hybrid is real. We need someone who is genuinely fluent on both the technology side and the property management side - not an operator who's "comfortable with tech," and not a developer who'd like to learn the business. The people who do well here tend to share a few things:
  • You're hands-on technical without being a software engineer. You can configure SaaS tools deeply, write SQL queries against operational data, build and tune AI prompts, wire up integrations with APIs and webhooks, and read enough code to understand what's happening when something breaks. You don't need to ship production features, but you should be able to debug a workflow without waiting on the dev team.
  • You've worked in or close to multifamily operations. You know what a leasing funnel looks like, what delinquency management actually involves, and how a property manager spends their day. RealPage experience is strongly preferred - Yardi or comparable stacks are acceptable substitutes if you can show you've done the equivalent work.
  • You're an exceptional trainer and communicator. The best tools in the world don't matter if the team won't use them. You can teach a 22-year-old leasing consultant and a 30-year property manager veteran the same workflow and get both of them productive - without condescension and without losing either one.
  • You have real exposure to AI tooling. You've used LLM-based products beyond the consumer-grade chat interface - built prompts, tuned outputs, evaluated tool quality, and have a working sense of where AI helps and where it gets in the way. You're skeptical enough to spot when a tool is hallucinating and curious enough to keep pushing what's possible.
  • You're metrics-driven. You'll be measured on adoption, accuracy, time saved, and operational outcomes - not on "tools shipped." You should be the kind of person who instinctively wants to see the data on whether something is actually working.
  • You're based in or near Indianapolis and open to being on-site regularly. The work is close to the centralized team and the properties - proximity matters.
  • Background-wise, this could come from a few directions: a property management operator who has grown into a tech/systems role; a RealPage or Yardi power user / implementation lead; a sales engineer or technical CSM from a proptech vendor; a BI/analyst with deep operational exposure. We care more about the pattern than the title.

What you can expect from us
  • A real seat at the table while the centralized model and its tech stack are still being built. The decisions you make about how tools get configured and adopted will shape how this function operates for years.
  • Tight collaboration with our Internal Software Developer and operational leadership - short loops between what gets built, what gets deployed, and what gets used.
  • Direct access to ownership. The technology investment here is intentional and ongoing, and the people running the company want to know what's working and what isn't.
  • Straight answers about comp, expectations, and how we measure success.
  • If you're the kind of person who's been the "tech person" inside an operations team - the one who fixed the broken workflow, trained everyone on the new system, and quietly made the whole department run better - and you want a role that takes that skill seriously and gives you authority to do it at scale, we'd like to talk.

Apply