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Live Chat Assistant Jobs in Indiana (NOW HIRING)

Rally House

$18 - $20/hr

... live chats. Representatives will focus on either customer or store support but may assist with both ... and chat, Excellent verbal and written communication skills, Knowledge of Rally House store ...

H&R Block

Block Advisor Tax Advisor

Evansville, IN · On-site

We assist our clients in reaching their financial goals year-round. What you'll bring to the team ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

H&R Block

Block Advisor Tax Advisor

Indianapolis, IN · On-site

We assist our clients in reaching their financial goals year-round. What you'll bring to the team ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

H&R Block

Block Advisor Tax Advisor

Columbus, IN · On-site

We assist our clients in reaching their financial goals year-round. What you'll bring to the team ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

Cargill

Grain Plant Operator

Tipton, IN · On-site

... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

Cargill

Grain Plant Operator

Tipton, IN

... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

Lennar

Loan Officer Associate

Carmel, IN

... we work and live in, and fostering a culture of opportunity and growth for our Associates ... Engage and assist internal associates through various channels (phone, email, chat) and receive a ...

Lennar

Loan Officer Associate

Carmel, IN · On-site

... we work and live in, and fostering a culture of opportunity and growth for our Associates ... Engage and assist internal associates through various channels (phone, email, chat) and receive a ...

Lennar Homes

Loan Officer Associate

Carmel, IN

... we work and live in, and fostering a culture of opportunity and growth for our Associates ... Engage and assist internal associates through various channels (phone, email, chat) and receive a ...

H&R Block

Block Advisor Tax Advisor

Bloomington, IN · On-site

We assist our clients in reaching their financial goals year-round. Required Qualifications * Build ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

H&R Block

Block Advisor Tax Advisor

Elkhart, IN · On-site

We assist our clients in reaching their financial goals year-round. Required Qualifications * Build ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

H&R Block

Block Advisor Tax Advisor

Munster, IN · On-site

We assist our clients in reaching their financial goals year-round. What you'll bring to the team ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

H&R Block

Block Advisor Tax Advisor

Fort Wayne, IN · On-site

We assist our clients in reaching their financial goals year-round. Required Qualifications * Build ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

H&R Block

Block Advisors - Tax Advisor

Fort Wayne, IN · On-site

We assist our clients in reaching their financial goals year-round. What you'll bring to the team ... Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ...

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All JobsLive Chat Assistant JobsLive Chat Assistant Jobs in Indiana

Live Chat Assistant information

What are some common challenges Live Chat Assistants face when managing multiple conversations simultaneously?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What are the key skills and qualifications needed to thrive as a Live Chat Assistant, and why are they important?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

What are Live Chat Assistants?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.
What are the most commonly searched types of Live Chat jobs in Indiana? The most popular types of Live Chat jobs in Indiana are:
What are popular job titles related to Live Chat Assistant jobs in Indiana? For Live Chat Assistant jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Live Chat Assistant jobs in Indiana look for? The top searched job categories for Live Chat Assistant jobs in Indiana are:
What cities in Indiana are hiring for Live Chat Assistant jobs? Cities in Indiana with the most Live Chat Assistant job openings:
Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Indiana as of June 2026, with employment types broken down into 40% Full Time, 53% Part Time, and 7% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution.

Float Concierge Banker

Heritage Federal Credit Union

Newburgh, IN • On-site, Remote

$17.80/hr

Full-time

Posted 10 days ago

Job description

Job Type
Full-time
Description
Heritage Federal Credit Union is seeking a Float Concierge Banker to support members across multiple branch locations and our Virtual Banking Center (VBC). This role provides service to members through video, phone, chat, and in-person interactions while ensuring consistent service coverage where needed.
This position requires flexibility in schedule and location, including travel between branches and virtual support as business needs require. Additional stipend pay will apply.
Starting Hourly Rate: $17.80 per hour
Employment Type: Full-time
Schedule Requirements
  • Weekday schedule varies by location and business needs
  • Availability required on Fridays from 8:00 a.m. - 6:30 p.m.
  • Rotating Saturdays from 8:30 a.m. - 12:30 p.m.
Primary Responsibilities
  • Work across multiple branch locations and the Virtual Banking Center to support operational needs
  • Assist members via video, phone, chat, and in person
  • Process routine member requests such as address, phone, and email updates; wire transfers; stop payments; and check orders
  • Open new membership accounts
  • Answer questions related to credit union products and services
  • Maintain working knowledge of Interactive Teller Machine (ITM) functionality
  • Provide referrals to Senior and Relationship Bankers when appropriate
  • Maintain up-to-date knowledge of credit union products, services, and procedures
  • Fill in at assigned locations as needed
Qualifications
  • Ability to travel between multiple locations (100% travel availability required)
  • High school diploma or GED
  • Minimum 1 year of experience in finance, sales, or a customer-facing role
  • Customer service experience required
  • Call center or virtual service experience preferred
  • Self-motivated and adaptable to changing work environments

About Heritage Federal Credit Union
Heritage Federal Credit Union is a full-service financial institution with over $1 billion in assets and serves more than 65,000+ members in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, or Harrison Counties in Indiana; or Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, or Crittenden Counties in Kentucky; or Lawrence, Wabash, White, Gallatin or Hardin Counties in Illinois. As a nonprofit, credit unions provide low-cost financial services to their members and are mission driven. Founded in 1965, Heritage Federal is committed to improving daily lives of those we live and work with, providing members the best financial products and services, and giving back to the local communities through donations, sponsorships, and volunteerism. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.
EOE
Salary Description
Starting Pay: $17.80/hour

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