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Amazon Live Chat Support Jobs in Indiana (NOW HIRING)

Greenhouse

Technical Support Specialist

Ireland, IN

... live chat * Experience using Zendesk * Excellent problem solving and analytical skills * Proven ... Greenhouse is not in a position to support employment permit applications for candidates for this ...

Surf Internet

Customer Care Representative

La Porte, IN · On-site

$15 - $17/hr

... and support to all customers via phone, chat and email. This includes, but is not limited to ... Answer all incoming calls and live chat requests while providing an excellent customer experience.

Dorman Products

Inside Sales and Support

Madison, IN · On-site

... outbound calls, live chat, and email. * Responsible for achieving revenue growth objectives by ... Offer technical support by researching, troubleshooting, and solving customer issues and/or ...

Dorman Products

Inside Sales and Support

Madison, IN · On-site

... outbound calls, live chat, and email. * Responsible for achieving revenue growth objectives by ... Offer technical support by researching, troubleshooting, and solving customer issues and/or ...

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$11

$23

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How much do amazon live chat support jobs pay per hour?

As of May 28, 2026, the average hourly pay for amazon live chat support in Indiana is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What is an Amazon Live Chat Support job?

An Amazon Live Chat Support job involves assisting customers through real-time online chat. Agents help answer inquiries, resolve issues, provide order updates, and guide customers through troubleshooting steps. This role requires strong communication skills, multitasking abilities, and a customer-focused approach. It's a remote-friendly position in many cases, offering flexible work schedules.

What are the key skills and qualifications needed to thrive in the Amazon Live Chat Support position, and why are they important?

To succeed as an Amazon Live Chat Support representative, you need strong customer service skills, quick typing abilities, problem-solving aptitude, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat software, and basic troubleshooting tools is often required. Excellent written communication, patience, and the ability to multitask under pressure are crucial soft skills. These qualifications are essential for efficiently resolving customer inquiries and maintaining Amazon's standards for prompt, high-quality support.

What does a typical day look like for someone working in Amazon Live Chat Support?

A typical day for an Amazon Live Chat Support representative involves handling customer inquiries through real-time chat, assisting with orders, product information, returns, and troubleshooting concerns. You’ll manage multiple chat sessions simultaneously, ensuring timely and accurate responses while documenting interactions in Amazon's internal systems. Collaboration with other support teams, such as technical or escalation departments, may be required to resolve more complex issues. The role is fast-paced and requires you to adapt quickly to changing customer needs, but also offers opportunities to develop communication skills and gain experience in a large, customer-focused organization.
More about Amazon Live Chat Support jobs
What are the most commonly searched types of Amazon Live Chat Support jobs in Indiana? The most popular types of Amazon Live Chat Support jobs in Indiana are:
What are popular job titles related to Amazon Live Chat Support jobs in Indiana? For Amazon Live Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Amazon Live Chat Support jobs in Indiana look for? The top searched job categories for Amazon Live Chat Support jobs in Indiana are:
What cities in Indiana are hiring for Amazon Live Chat Support jobs? Cities in Indiana with the most Amazon Live Chat Support job openings:
Amazon Live Chat Support jobs near you
Infographic showing various Amazon Live Chat Support job openings in Indiana as of May 2026, with employment types broken down into 100% Full Time. Highlights an 70% In-person, 10% Hybrid, and 20% Remote job distribution, with an average salary of $49,540 per year, or $23.8 per hour.
Technical Support Representative

Technical Support Representative

Surf Internet

La Porte, IN

$16 - $18/hr

Full-time

Posted 26 days ago

Surf Internet rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

29th of 76 rated telecommunications companies

Job description

Overview: The Technical Support Representative is responsible for assisting customers via phone and live chat by identifying the primary symptoms and root causes of the customer’s internet issue as well as programming and troubleshooting Surf’s managed routers. They are also responsible for scheduling service appointments when a technician visit is required.

Reports to: Technical Support Manager

Job Status: Non-Exempt

Responsibilities:

  • Educate customers about our services and how they function using simple, easy to understand language.

  • Interact with customers in a friendly, professional and patient manner.

  • Deliver excellent customer service by providing technical support for the following services provided by Surf Internet.

    • Fixed wireless and fiber internet connections

    • Whole-home managed Wifi

    • Phone services

    • TV services

  • Schedule service call appointments as needed to resolve customer issues with the services listed above.

  • Document all customer interactions thoroughly using our ticketing system.

  • Respond in a timely manner to technical support requests using the phone and live chat support methods.

  • Escalate suspected infrastructure issues to the network operations team.

Qualifications:

  • High School Education or equivalent required

  • Familiarity with basic networking including

    • Static IP reservations

    • Basic router function and configuration

    • Public and private IP assignments

    • Physical ethernet and fiber connections

  • Ability to read graphical monitoring reports and do basic data analysis to assist in troubleshooting.

  • Familiarity with basics of RF technology including

    • Local Wifi broadcasting

    • Interference mitigation

    • Channel bandwidth and RF frequencies

    • RF behavior

  • Familiarity with internet speed, latency, and jitter.

  • Ability to work weekends required

  • Ability to work well with people under stress

  • Able to be on the phone for long periods of time

  • Ability to follow basic troubleshooting processes consistently

  • Ability to juggle several projects or items at one time

  • Flexible schedule preferred

  • Familiarity with Microsoft Windows, Mac OSX, iOS, Android and other operating systems

  • Ability to generate and read error logs and reports.

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