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Virtual Google Chat Support Jobs in Indiana (NOW HIRING)

ParkSleepFly

Customer Service Agent

Indianapolis, IN · Remote

$14.75 - $19.75/hr

... chat support to our customers for new and existing airport parking and parking/hotel package ... Experience with the tools of online CS Virtual Call Center software, enterprise email and live chat ...

ParkSleepFly

Customer Service Agent

Indianapolis, IN · Remote

$14.75 - $19.75/hr

... chat support to our customers for new and existing airport parking and parking/hotel package ... Experience with the tools of online CS Virtual Call Center software, enterprise email and live chat ...

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Virtual Google Chat Support information

What is the difference between Virtual Google Chat Support vs Virtual Customer Service Representative?

AspectVirtual Google Chat SupportVirtual Customer Service Representative
CredentialsBasic computer skills, familiarity with Google WorkspaceCustomer service experience, communication skills
Work EnvironmentOnline, chat-based support via Google ChatOnline, multi-channel support including chat, email, phone
Industry UsageTech companies, online service providersRetail, telecom, e-commerce
Search & Comparison IntentFocus on chat support roles within Google or tech firmsBroader customer service roles across industries

Virtual Google Chat Support primarily involves providing online assistance via Google Chat, often within tech or online service companies. In contrast, Virtual Customer Service Representatives handle customer inquiries across multiple channels, including chat, email, and phone, in various industries. While both roles require strong communication skills, Google Chat Support emphasizes familiarity with Google Workspace tools, whereas Customer Service Representatives may need broader customer service experience.

How do you become a virtual google chat support?

To become a virtual Google Chat support agent, candidates typically need strong communication skills, familiarity with Google Workspace tools, and customer service experience. Many roles require a high school diploma or equivalent, and some employers prefer prior support or technical experience, often providing training on specific platforms and tools.

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For Virtual Google Chat Support jobs in Indiana, the most frequently searched job titles are:

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The top searched job categories for Virtual Google Chat Support jobs in Indiana are:

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Virtual Google Chat Support jobs near you

Customer Service Agent

ParkSleepFly

Indianapolis, IN • Remote

$14.75 - $19.75/hr

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Agent

ParkSleepFly.com ("PSF") is the leader in online park and stay hotel packages. Often less than the cost of airport parking alone, these packages offer convenient parking and hotel accommodation options when you leave or return from your vacation. Founded in 2003, we booked 892,704 reservations at 498 hotels in 108 airports across the United States and Canada.

AirportParkingReservations.com (referred to as "APR" because yes, we know it's a mouthful) is the clear leader for the best deals on airport parking. Reserve parking online before you leave the house and save time and money for the fun parts of your trip. Founded in the year 2000, we booked over 2.6 million reservations at approximately 577 parking lots in 86 airports across the United States and Canada.

Under new management and 17 awesome-to-work-with teammates, PSF/APR is experiencing tremendous growth and we need motivated and talented teammates to keep us climbing and exploring new business ventures. We're tracking almost $7 million in annual revenue with more growth to come.

Job Description

We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package reservations. Since a majority of our reservations are from existing and reoccurring customers, the CS team is a valued and integral part of our business. We rely on our CS agents to identify and escalate product and website feedback to the management team, so we can incorporate the voice of the customer into our efforts to continually improve our products and processes.

Successful candidates will join our existing CS team of four agents, all of whom have been with us for several years and are based in Indiana. Customer Service agents communicate with one another and with the Management team, based in Santa Monica, California, primarily via Skype.

Qualifications

  • Experience as a work-from-home CS agent, with a demonstrated ability to stay on-task, focused, and professional throughout each shift.
  • Excellent written and verbal communication skills, pleasant and professional phone demeanor, and the ability to stay patient and friendly during high-volume periods.
  • An aptitude for problem solving and conflict resolution, and a general affinity for people.
  • Experience with the tools of online CS Virtual Call Center software, enterprise email and live chat solutions and basic software like MS Office, email, popular web browsers, file sharing services like Google Docs and Dropbox, and Skype.
  • A recent-model Windows-based computer with a headphone jack and a hi-speed broadband Internet connection.

Additional Information

  • Competitive salary and annual bonus based on candidate's experience, aptitude and fit
  • 401K retirement plan with 75% company matching up to 5% contribution
  • Flexible vacation and personal time available

Apply