Google Chat Support Jobs (NOW HIRING)

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
• 8 years of experience in program management.
• Experience in software development workflows (code review, testing) and define quality metrics for automated systems.
• Experience leading the end-to-end delivery and technical strategy for mobile and web applications, ensuring architectural alignment across Android, iOS, and Web platforms.

Preferred qualifications:

• 8 years of experience managing cross-functional or cross-team projects.
• Experience building and scaling evaluation infrastructure for ML/AI systems, including benchmark design, metrics definition, and quality tracking.
• Experience owning quality and latency tracking systems, identifying underperforming capabilities and curating the optimal configuration.
• Demonstrated ability to prioritize, adapt to change, and provide flexible thought partnership in a rapidly evolving landscape.

About the job
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
As a Google Chat Technical Program Manager driving Chat Agent Quality, you will join the organization to help build out the Chat infrastructure that will improve Chat Agentic Quality, from helping transform our evaluation infrastructure, dive into user feedback processing at scale, or driving reliability and scalability efforts Chat grows, or supporting latency efforts. You are responsible for a large portfolio of infrastructure, and direction of the client and backend services that keeps Google Chat running reliably, performant, scalable and enables our developers to develop with high velocity and good experience. You will collaborate with talented engineering leads to understand and identify gaps and opportunities across our infrastructure and drive projects throughout the project lifecycle. Manage project schedules, identifying risks and clearly communicating goals to project stakeholders and improving processes. You will partner with other mission teams in Chat, and drive cross-mission and cross-product collaborations.
In Google Chat, all technical program managers will work on transforming Chat with Agentic Features. Delivering Chat delight to users. Chat operations and Chat AI transformations.
AI will change the future of work in profound ways, and our products- Gmail, Docs, Drive, Calendar, Sheets, Vids and Meet are at the forefront. From pre-computed summaries for email threads, summaries for meetings, and videos created from a document using lifelike AI avatars, our AI opportunity is huge. Our mission is to meaningfully connect people so they can create, build, and grow together and as part of the team you can build how productivity tools should work 5-10 years into the future. You will work with model builders (Google DeepMind), work with exceptional leaders, and have the ability to impact billions of users across the world.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $192000 - $279000 (USD) 20% bonus target equity benefits
Learn more about benefits at Google .
Responsibilities

• Own and guide high-impact infrastructure projects from requirements through launch, including defining requirements, identifying dependencies, managing project schedules, and performing risk management.
• Identify trends and themes among project and team issues, and drive root-cause analysis with the engineering, product, and UX teams.
• Address the challenges of scope creep, shifting priorities, and delayed timelines while maintaining a clear focus on delivering results. Work with engineers and leadership to distill complex technical concepts into actionable steps.
• Help bridge the gap between technical teams and executive leadership by showcasing the impact of infrastructure work. Lead efforts to quantify and communicate the value of ongoing projects, helping secure buy-in, alignment on direction and visibility.
• Communicate with and build relationships across the core team and partner teams.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.