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Microsoft Chat Support Jobs (NOW HIRING)

EPITEC

Chat Support Agent

Smyrna, TN · Hybrid

$25/hr

Job #103916 Overview We are seeking a Chat Support Agent to provide real-time assistance to ... Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) * Ability to quickly learn new ...

New

Epitec

Chat Support Agent - R00209947

Smyrna, TN · On-site

$25/hr

Job #103916 Overview We are seeking a Chat Support Agent to provide real-time assistance to ... Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) * Ability to quickly learn new ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level ... and Microsoft Office Strong oral, written and business communication skills Analytical ...

Credit Union of Texas

Chat Agent - Bilingual

Allen, TX · On-site

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center ... Proficiency in computer, Microsoft Office (Word, Excel) and ability to navigate multiple systems ...

Credit Union Texas

Chat Agent - Bilingual

Allen, TX · On-site

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center ... Proficiency in computer, Microsoft Office (Word, Excel) and ability to navigate multiple systems ...

Surf Internet

Technical Support Representative

La Porte, IN · On-site

$16 - $18/hr

The Technical Support Representative is responsible for assisting customers via phone and live chat ... Familiarity with Microsoft Windows, Mac OSX, iOS, Android and other operating systems * Ability to ...

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How much do microsoft chat support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for microsoft chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Chat Support position, and why are they important?

To thrive as a Microsoft Chat Support representative, you need a strong understanding of Microsoft products and services, excellent problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior technical support experience. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is important, while certifications such as Microsoft Certified: Fundamentals may be an asset. Strong written communication, patience, and active listening skills help you effectively assist customers in a fast-paced online environment. These abilities ensure efficient issue resolution, high customer satisfaction, and the ability to adapt to evolving product updates and customer needs.

What is a Microsoft Chat Support job?

A Microsoft Chat Support job involves assisting customers with troubleshooting, technical issues, or account-related concerns through online chat. Support agents provide real-time guidance, answer queries, and help users resolve problems related to Microsoft products and services. This role requires strong communication skills, product knowledge, and the ability to offer efficient solutions while maintaining a positive customer experience.

What are the typical daily responsibilities of a Microsoft Chat Support representative?

As a Microsoft Chat Support representative, your day-to-day tasks typically include responding to customer inquiries via online chat, diagnosing technical issues, offering step-by-step solutions, and escalating complex problems to specialized teams when necessary. You may also guide customers through product installations, troubleshoot software or account issues, and document interactions in a ticketing system. Collaboration with other support agents and technical teams is common to ensure seamless customer service. Staying up to date with the latest Microsoft product updates and knowledge base articles is also important for delivering accurate assistance.

More about Microsoft Chat Support jobs
What cities are hiring for Microsoft Chat Support jobs? Cities with the most Microsoft Chat Support job openings:
What are the most commonly searched types of Microsoft Chat Support jobs? The most popular types of Microsoft Chat Support jobs are:
What states have the most Microsoft Chat Support jobs? States with the most job openings for Microsoft Chat Support jobs include:
What job categories do people searching Microsoft Chat Support jobs look for? The top searched job categories for Microsoft Chat Support jobs are:
Microsoft Chat Support jobs near you
Infographic showing various Microsoft Chat Support job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 70% In-person, and 30% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Chat Support Agent

Chat Support Agent

EPITEC

Smyrna, TN • Hybrid

$25/hr

Other

PTO

Posted 2 days ago

Job description

  • Location: Smyrna, Tennessee
  • Type: Contract
  • Job #103916
Overview
We are seeking a Chat Support Agent to provide real-time assistance to dealership service, parts, and warranty teams. This role supports daily help desk operations and plays a key role in onboarding and supporting users within a learning platform environment. The ideal candidate is detail-oriented, tech-savvy, and able to manage multiple priorities in a fast-paced setting.
Details
  • Location: Smyrna, TN
  • Schedule: Hybrid 7:00 AM - 4:00 PM
  • Compensation: $25/hr with 10 PTO days and 16 holidays
Responsibilities
  • Provide live chat support to dealership personnel, addressing inquiries related to vehicle maintenance, service, and repair
  • Document, track, update, and close support cases while utilizing internal databases and resources
  • Navigate service manuals and internal tools to research and resolve inquiries
  • Support platform onboarding, account setup, and user guidance for dealership tools and programs
  • Gather and communicate feedback from dealership technicians to internal teams
  • Collaborate cross-functionally to meet reporting and operational requirements
  • Create reports, dashboards, and presentations using Excel and PowerPoint
  • Support Salesforce reporting and case tracking activities
  • Conduct outbound calls to assist dealerships with non-diagnostic technical inquiries
  • Initiate remote support sessions to assist with system or technical issues
  • Assist with training coordination, meeting preparation, and special projects
  • Develop and distribute technical alerts to support knowledge sharing
  • Complete additional support tasks as needed
Required Qualifications
  • Strong communication and interpersonal skills
  • Ability to manage multiple time-sensitive tasks and prioritize effectively
  • Typing speed of at least 40 WPM
  • Comfortable using technical resources, databases, and support tools
  • Minimum 2 years of experience in a professional environment
  • High school diploma or equivalent
Preferred Qualifications
  • Automotive service or parts experience
  • IT or technical support experience
  • Associate degree or relevant coursework/training
  • Experience with Salesforce or similar CRM systems
  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Ability to quickly learn new systems and platforms

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