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Microsoft Chat Support Jobs in Seattle, WA (NOW HIRING)

24 Seven Talent

Customer Care Consultant

Seattle, WA · On-site

$22.50 - $28/hr

In this role, you will support customers with product questions, order assistance, and personalized ... Responsibilities • Respond to customer inquiries by phone, email, and chat in a professional ...

krg technology inc

.Net Developer

Redmond, WA · On-site

$54 - $71.50/hr

... support with a strong emphasis on Microsoft Client, Server and Development products and ... email, and chat services as applicable o Demonstrable troubleshooting skills o Cross-team ...

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Microsoft Chat Support information

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How much do microsoft chat support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for microsoft chat support in Seattle, WA is $29.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $32.26 per hour, depending on experience, location, and employer.

What is a Microsoft Chat Support?

A Microsoft Chat Support job involves assisting customers with troubleshooting, technical issues, or account-related concerns through online chat. Support agents provide real-time guidance, answer queries, and help users resolve problems related to Microsoft products and services. This role requires strong communication skills, product knowledge, and the ability to offer efficient solutions while maintaining a positive customer experience.

What are the typical daily responsibilities of a Microsoft Chat Support?

As a Microsoft Chat Support representative, your day-to-day tasks typically include responding to customer inquiries via online chat, diagnosing technical issues, offering step-by-step solutions, and escalating complex problems to specialized teams when necessary. You may also guide customers through product installations, troubleshoot software or account issues, and document interactions in a ticketing system. Collaboration with other support agents and technical teams is common to ensure seamless customer service. Staying up to date with the latest Microsoft product updates and knowledge base articles is also important for delivering accurate assistance.

What are the key skills and qualifications needed to thrive in Microsoft Chat Support?

To thrive as a Microsoft Chat Support representative, you need a strong understanding of Microsoft products and services, excellent problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior technical support experience. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is important, while certifications such as Microsoft Certified: Fundamentals may be an asset. Strong written communication, patience, and active listening skills help you effectively assist customers in a fast-paced online environment. These abilities ensure efficient issue resolution, high customer satisfaction, and the ability to adapt to evolving product updates and customer needs.

Does Microsoft offer chat support?

Microsoft offers chat support for its products and services, including technical assistance for Windows, Office, and Azure. Support is accessible through the Microsoft Support website, where users can initiate live chat sessions with support agents or use virtual chatbots for common issues.

How do you become a Microsoft Chat Support customer service agent?

To become a Microsoft Chat Support customer service agent, candidates typically need strong communication skills, experience in customer service, and familiarity with Microsoft products. Applying through Microsoft's careers website or job boards, completing the required application, and passing assessments or interviews are common steps in the hiring process.

What are popular job titles related to Microsoft Chat Support jobs in Seattle, WA?

For Microsoft Chat Support jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Microsoft Chat Support jobs in Seattle, WA look for?

The top searched job categories for Microsoft Chat Support jobs in Seattle, WA are:

Microsoft Chat Support jobs near you
Infographic showing various Microsoft Chat Support job openings in Seattle, WA as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $61,657 per year, or $29.6 per hour.

Customer Care Representative I

First Choice Health Network Inc

Seattle, WA • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

CUSTOMER CARE REPRESENTATIVE I
POSITION SUMMARY:
The Customer Care Representative 1 provides courteous, accurate, and timely responses to routine employee benefits inquiries via phone, email, and chat from members and providers. This role involves handling standard inquiries and following up as needed, with support from senior representatives for complex issues. Bilingual proficiency (Spanish) is a plus. Individuals who thrive at First Choice Health exhibit the following success skills-- Caring, Transparency, Collaboration, Relentlessness, and Innovation.
This is a remote job that requires working hour from 6AM-7PM (8 hour shift). Preference location- Washington, Oregon, Idaho, Alaska, Nevada.


RESPONSIBILITIES:
● Phone and Queue Management: Handle all assigned routine inquiries regarding benefits, eligibility, claims, and provider/facility locations within the network.
● Customer Assistance: Answer member and provider calls about employee benefits and eligibility, claims payment and processing status.
● Issue Escalation: Route challenging or complex inquiries, especially emotional or difficult calls, to Customer Care Representative II or Senior.
● Documentation: Log each customer interaction and resolution in the Customer Relationship Management (CRM) system and track action items related to the interaction as needed.
● Standards and Compliance: Meet key performance indicators (KPIs) for response time, accuracy, and adherence to call schedules, while ensuring compliance with confidentiality guidelines for Protected Health Information (PHI).
● Support and Teamwork: Support team goals by handling calls within the queue efficiently and escalating issues appropriately.
● Chat Support: Manage one or more chat sessions at a time to assist with basic customer inquiries.

QUALIFICATIONS:
● High School Diploma or equivalent.
● 2+ years in customer service or similar role, with experience in healthcare or insurance preferred.

SKILLS:
● Has customer service phone skills.
● Strong written and verbal communication skills and an empathetic approach to customer service.
● Basic understanding of employee healthcare benefits and provider networks.
● Effective time management, prioritization and multitasking skills
● Competency with CRM systems, Google Workspace, and Microsoft Office Suite.
● Ability to work collaboratively in a team and seek guidance as needed.
PHYSICAL REQUIREMENTS:
● Ability to see and hear within normal ranges with or without aid.
● Ability to bend, and move within normal ranges.
● Ability to be stationary for long periods of time.
● Finger and hand dexterity.
● Able to lift a minimum of 10-20 pounds.


ABOUT FIRST CHOICE HEALTH:

First Choice Health, headquartered in Seattle, WA, is a provider-owned healthcare organization offering employers a forward-thinking alternative to traditional health insurance. We have been serving employers of all sizes and across many industries with exceptional health benefits administration for over 35 years, providing unparalleled access to a growing number of clinically integrated networks (CIN) and a traditional PPO. Alongside our Employee Assistance Program (EAP) addressing mental health and work-life balance, our services collectively support members in every step of their healthcare journeys.
At First Choice Health, we are proud to deliver the personalized, quality service our clients deserve, while reducing costs and keeping their members healthy.
OUR PURPOSE, VALUES & CULTURE:
Uniting providers, employers, and individuals, we deliver sustainable solutions that elevate the health and care of our communities.
CARE  TRANSPARENT  COLLABORATE  RELENTLESS  INNOVATE  
We strive to uphold the above values and take steps to cultivate our culture through each one. We work as a community, guided by our values and are unified in our mission to make healthcare access easier for everyone from all walks of life. Learn more about how we foster a culture of belonging.

At First Choice Health, we believe that a culture that fosters  belonging- one that accept employees for who they are, nurtures creative thinking, and appreciates different perspectives drives our success. By cultivating an environment where every voice is valued, we empower our employees to bring their best selves to work, enable us to serve our clients and communities more effectively.  We work as a community, guided by our values and are unified in our mission to make healthcare access easier for everyone from all walks of life. 
BENEFITS:
FCH offers comprehensive benefits focused on supporting employee health, financial security, and work-life balance.
  • Health & Insurance: Medical (HSA and PPO plans) and Vision coverage, Dental plan, employer-provided Life Insurance, and Short- & Long-Term Disability coverage.
  • Financial & Retirement: Health Savings Account (HSA) with company contributions, Flexible Spending Account (FSA), 401(k) plan with an employer match, and discretionary Profit Sharing.
  • Time Off & Development: Paid Time Off (PTO) accrued based on tenure, Paid Holidays (including floating holidays and time for community service), and Tuition Reimbursement for continuing education.
  • Support: Employee Assistance Program (EAP) for confidential professional counseling, and a Wellness program with rewards.
Note: Benefits are subject to change with or without notice.

PHYSICAL REQUIREMENTS:
1. Ability to see and hear at normal levels with or without aid.
2. Ability to sit for long periods of time.
3. Finger and hand dexterity.
4. Ability to bend and twist.
Access to PHI:
Routine and limited and does not require manager approval - The duties of the position require routine contact with a limited set of PHI that does not require manager approval. Examples include claims adjudication.
For California employees, please review Privacy Act: https://www.fchn.com/documents/fch/pdf/caprivacynoticeemployeesandapplicantsfina


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