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Microsoft Chat Support Jobs (NOW HIRING)

Gotham Biotech

Online Chat Representative

Portland, ME · Remote

$24 - $27/hr

Collaborate with cross-functional teams (e.g., technical support, billing, product) to resolve ... Basic computer literacy, including familiarity with email, web browsers, and Microsoft Office or ...

TEKsystems

Service Desk Technician

Austin, TX

$23.25 - $24/hr

... and chat channels. The ideal candidate will have experience supporting Windows environments, Microsoft 365 applications, ticketing systems, and remote support tools while delivering exceptional ...

NexRep, LLC

Resource Specialist

Portland, ME · On-site

Provide real time chat support to contractors while they service * Host one on one sessions with ... Proficiency in Microsoft Office 365, including strong Excel skills * Ability to collaborate ...

NexRep, LLC

Resource Specialist

Provide real time chat support to contractors while they service * Host one on one sessions with ... Proficiency in Microsoft Office 365, including strong Excel skills * Ability to collaborate ...

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Microsoft Chat Support information

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$14

$26

$44

How much do microsoft chat support jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for microsoft chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Chat Support position, and why are they important?

To thrive as a Microsoft Chat Support representative, you need a strong understanding of Microsoft products and services, excellent problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior technical support experience. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is important, while certifications such as Microsoft Certified: Fundamentals may be an asset. Strong written communication, patience, and active listening skills help you effectively assist customers in a fast-paced online environment. These abilities ensure efficient issue resolution, high customer satisfaction, and the ability to adapt to evolving product updates and customer needs.

What is a Microsoft Chat Support job?

A Microsoft Chat Support job involves assisting customers with troubleshooting, technical issues, or account-related concerns through online chat. Support agents provide real-time guidance, answer queries, and help users resolve problems related to Microsoft products and services. This role requires strong communication skills, product knowledge, and the ability to offer efficient solutions while maintaining a positive customer experience.

How do I become an online chat agent?

To become a Microsoft Chat Support agent, candidates typically need strong communication skills, basic technical knowledge, and customer service experience. Many employers require a high school diploma or equivalent, and some may prefer prior experience in tech support or online customer service. Training is often provided, and familiarity with chat platforms and troubleshooting tools is beneficial.

What are the typical daily responsibilities of a Microsoft Chat Support representative?

As a Microsoft Chat Support representative, your day-to-day tasks typically include responding to customer inquiries via online chat, diagnosing technical issues, offering step-by-step solutions, and escalating complex problems to specialized teams when necessary. You may also guide customers through product installations, troubleshoot software or account issues, and document interactions in a ticketing system. Collaboration with other support agents and technical teams is common to ensure seamless customer service. Staying up to date with the latest Microsoft product updates and knowledge base articles is also important for delivering accurate assistance.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Chat Support representative typically requires relevant customer service experience, strong communication skills, and familiarity with Microsoft products. The hiring process often involves multiple interviews, assessments, and background checks, making it competitive but achievable for qualified candidates.

Can I work from home for Microsoft?

Microsoft Chat Support roles often offer remote work options, allowing employees to work from home depending on the company's policies and the specific position. Candidates typically need a reliable internet connection, a suitable workspace, and may be required to complete training or certifications. Availability of remote work can vary by team and location, so it is advisable to check the specific job listing or company policies.

Does Microsoft offer chat support?

Microsoft offers chat support for its products and services, including technical assistance for Windows, Office, and Azure. Customer support agents often use live chat tools to assist users with troubleshooting and account issues, and chat support is available through the Microsoft Support website and support channels.
More about Microsoft Chat Support jobs
What cities are hiring for Microsoft Chat Support jobs? Cities with the most Microsoft Chat Support job openings:
What are the most commonly searched types of Microsoft Chat Support jobs? The most popular types of Microsoft Chat Support jobs are:
What states have the most Microsoft Chat Support jobs? States with the most job openings for Microsoft Chat Support jobs include:
What job categories do people searching Microsoft Chat Support jobs look for? The top searched job categories for Microsoft Chat Support jobs are:
Microsoft Chat Support jobs near you
Infographic showing various Microsoft Chat Support job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $54,179 per year, or $26 per hour.
Copilot Chat/M365 Trainer

Copilot Chat/M365 Trainer

Alpha Omega Integration

Arlington, VA • On-site

$104K - $150K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Job Title: Copilot Chat/M365 Trainer
Clearance Required: Public Trust - Federal Client requires US Citizenship
Work Location: Remote, Washington, DC
We are seeking a dynamic and technically proficient Copilot Chat & Microsoft 365 Copilot Trainer to lead AI adoption and workforce enablement initiatives across the organization. This role focuses on training employees to effectively use both Microsoft Copilot Chat and Microsoft 365 Copilot applications to improve productivity, collaboration, communication, and decision-making.
The ideal candidate combines expertise in Microsoft 365 tools with strong instructional and communication skills to deliver engaging training programs, develop AI usage standards, and support enterprise-wide adoption of generative AI technologies.
Key Responsibilities:
Training & Enablement
  • Deliver instructor-led, virtual, and self-paced training sessions for:

    • Microsoft Copilot Chat
    • Microsoft 365 Copilot
    • Teams Copilot
    • Outlook Copilot
    • Word Copilot
    • Excel Copilot
    • PowerPoint Copilot
    • SharePoint and OneDrive integrations

  • Teach employees how to use AI responsibly, securely, and effectively in daily workflows.
  • Demonstrate real-world business use cases and productivity enhancements using Copilot tools.
  • Conduct prompt engineering workshops and AI best-practice sessions.
  • Provide individual mentoring and coaching

Content Development
  • Create training materials including:

    • User guides
    • Quick-reference sheets
    • Videos and tutorials
    • Hands-on labs
    • eLearning modules
    • Prompt libraries and templates

  • Develop role-based learning paths for executives, managers, and end users.
  • Maintain current training content as Microsoft releases Copilot updates and new AI capabilities. .

  • Act as the primary point of contact for team members seeking AI-enabled technology, productivity tools, automation, and custom solutions.
  • Facilitate the requirements-gathering process, translating business needs into potential solutions using Microsoft Power Platform, Copilot, and other AI tools.
  • Deploy, configure, and manage Microsoft Copilot within Microsoft 365 environments.
  • Develop and implement best practices for AI-assisted workflows and automation
  • Troubleshoot Copilot-related technical issues, performance bottlenecks, and security concerns.
  • Collaborate with IT and cybersecurity teams to ensure data privacy and compliance.
  • Evaluate Copilot updates, enhancements, and integrations for business needs.
  • Provide technical training and documentation for teams using AI-powered tools.

Required Qualifications:
Education:
  • Bachelor's degree in Information Technology, Education, Business, Communications, or related field preferred.

Experience/Skills:
  • Federal Client requires US citizenship.
  • Experience designing, building, and supporting Microsoft Power Platform solutions
  • 3+ years' experience working with OpenAI GPT models, either via Copilot or directly via Azure AI or OpenAI.

  • Strong hands-on experience with Microsoft 365 applications.
  • Experience using Microsoft Copilot Chat and Microsoft 365 Copilot tools.
  • Understanding of generative AI concepts and prompt engineering techniques.
  • Excellent presentation, facilitation, and communication skills.
  • Ability to simplify technical concepts for non-technical audiences.
  • Experience developing training content and learning materials.

  • Knowledge of AI, Generative AI and Copilot, and Microsoft productivity suites (Power Platform, SharePoint, Teams, Outlook, Office 365).
  • Ability to guide and train the enterprise and end users on how to:
    • Interact with Copilot (prompts, document context, instructions, agentic) to maximize output and interpret content generated to help drive insight and support decision making.
    • Integrate Copilot into business operations, assisting with the introduction of functionality into workflow.
    • Define Copilot use cases by mapping business requirements to Copilot capabilities, maximizing usage without customizations and providing design guidance for necessary customizations.
  • Ability to support the adoption of AI technologies and productivity tools within diverse business units.
  • Proficiency in AI automation, machine learning models, and NLP-based systems.
  • Strong problem-solving skills for technical debugging and optimization.
  • Knowledge of cybersecurity best practices in AI-powered enterprise solutions.
  • Strong understanding of IT Service Facilitation processes and methodologies.
  • Experience with business analysis, requirements gathering, and translating needs into actionable recommendations.
  • Excellent communication skills with the ability to facilitate discussions, document requirements, and present solutions effectively.

Certification(s):
  • PL-900 (Microsoft Power Platform Fundamentals) - Required by start date

Salary and Benefit Information:
The likely salary range for this position is $104,000 - $150,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.
Application Deadline: September 15, 2026
Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company's policy and benefits manuals. See below, to name a few:
  • 15 days PTO including paid parental, military, and bereavement leave
  • Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company's holiday schedule each year)
  • Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
  • Life Insurance, STD/LTD term disability coverage, with employer paid premiums
  • 401 (k) plan with a match that is 100% vested after you complete two years of service
  • FSA/DFSA/HSA flexible benefit plans
  • Annual Tuition & Professional Development Reimbursement benefit

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Company:
Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers. Since our founding in 2016, we have grown to over 700 employees nationwide consisting of former operators, technologists, and strategists who bring decades of government and industry experience. They are united by one purpose: ensuring our nation's continued global leadership.
We have a unified operating model providing technical capabilities and solutions for customers across two main business units:
  • National Security - supporting agencies such as the Department of Homeland Security (DHS), Navy, Air Force, Army, and the Department of State (DOS).
  • National Resilience - supporting agencies such as Federal Deposit Insurance Corporation (FDIC), Treasury, Health & Human Services (HHS), National Institutes of Health (NIH), National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA)

Through strategic partnerships, intellectual property, and relentless drive for innovation, Alpha Omega is shaping the future of government technology. We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times. Join us in driving transformation that secures the nation's future.
Culture and Values:
Guided by our core values-Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)- we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.
Alpha Omega's culture is driven by our values and mission. We invest in top talent through mentorship, growth, and meaningful work. We value individuality, reward integrity, and foster a diverse, high-performing team united by purpose-at work, in service, and in the community.
Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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