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Microsoft Chat Support Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$25/hr

Troubleshoot issues via in-person, phone, or chat support * Manage and resolve tickets using internal or client ticketing systems while meeting SLAs * Perform system updates, including Microsoft ...

Maverick Payments

Merchant Support Lead

Calabasas, CA · On-site

$27 - $33/hr

Provide first-class customer service/support via telephone, email, chat, and any future channel ... Proficiency with Microsoft Suite * Knowledgeable in point-of-sale systems and related peripherals.

Pavago

Customer Service Representative

$16.50 - $22.25/hr

Microsoft Office * Live chat & ticketing platforms What a Typical Day Looks Like * Review and prioritize inbound support tickets and customer inquiries * Respond to customers via phone, email, and ...

Gotham Biotech

Online Chat Representative

Portland, ME · Remote

$24 - $27/hr

Collaborate with cross-functional teams (e.g., technical support, billing, product) to resolve ... Basic computer literacy, including familiarity with email, web browsers, and Microsoft Office or ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$25/hr

Troubleshoot issues via in-person, phone, or chat support * Manage and resolve tickets using internal or client ticketing systems while meeting SLAs * Perform system updates, including Microsoft ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Troubleshoot issues via in-person, phone, or chat support * Manage and resolve tickets using internal or client ticketing systems while meeting SLAs * Perform system updates, including Microsoft ...

NexRep, LLC

Resource Specialist

Portland, ME · On-site

Provide real time chat support to contractors while they service * Host one on one sessions with ... Proficiency in Microsoft Office 365, including strong Excel skills * Ability to collaborate ...

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Microsoft Chat Support information

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How much do microsoft chat support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for microsoft chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Chat Support position, and why are they important?

To thrive as a Microsoft Chat Support representative, you need a strong understanding of Microsoft products and services, excellent problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior technical support experience. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is important, while certifications such as Microsoft Certified: Fundamentals may be an asset. Strong written communication, patience, and active listening skills help you effectively assist customers in a fast-paced online environment. These abilities ensure efficient issue resolution, high customer satisfaction, and the ability to adapt to evolving product updates and customer needs.

What is a Microsoft Chat Support job?

A Microsoft Chat Support job involves assisting customers with troubleshooting, technical issues, or account-related concerns through online chat. Support agents provide real-time guidance, answer queries, and help users resolve problems related to Microsoft products and services. This role requires strong communication skills, product knowledge, and the ability to offer efficient solutions while maintaining a positive customer experience.

Does Microsoft have chat support?

Microsoft offers chat support for its products and services, including Windows, Office, and Azure, through its support website and customer service channels. Support agents can assist with troubleshooting, account issues, and technical questions via live chat or online chat forms. Having a Microsoft account and relevant product knowledge can help facilitate effective support interactions.

How do I become an online chat agent?

To become a Microsoft Chat Support agent, candidates typically need strong communication skills, basic technical knowledge, and customer service experience. Many employers require a high school diploma or equivalent, and some may prefer prior experience in tech support or online customer service. Training is often provided, and familiarity with chat platforms and troubleshooting tools is beneficial.

What are the typical daily responsibilities of a Microsoft Chat Support representative?

As a Microsoft Chat Support representative, your day-to-day tasks typically include responding to customer inquiries via online chat, diagnosing technical issues, offering step-by-step solutions, and escalating complex problems to specialized teams when necessary. You may also guide customers through product installations, troubleshoot software or account issues, and document interactions in a ticketing system. Collaboration with other support agents and technical teams is common to ensure seamless customer service. Staying up to date with the latest Microsoft product updates and knowledge base articles is also important for delivering accurate assistance.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Chat Support representative typically requires relevant customer service experience, strong communication skills, and familiarity with Microsoft products. The hiring process often involves multiple interviews, assessments, and background checks, making it competitive but achievable for qualified candidates.

Can I work from home for Microsoft?

Microsoft Chat Support roles often offer remote work options, especially for customer service positions, but availability depends on the specific role and location. Candidates typically need a reliable internet connection, a suitable workspace, and may be required to complete training or certification. It's best to check the specific job listing for remote work eligibility and requirements.
More about Microsoft Chat Support jobs
What cities are hiring for Microsoft Chat Support jobs? Cities with the most Microsoft Chat Support job openings:
What are the most commonly searched types of Microsoft Chat Support jobs? The most popular types of Microsoft Chat Support jobs are:
What states have the most Microsoft Chat Support jobs? States with the most job openings for Microsoft Chat Support jobs include:
What job categories do people searching Microsoft Chat Support jobs look for? The top searched job categories for Microsoft Chat Support jobs are:
Microsoft Chat Support jobs near you
Infographic showing various Microsoft Chat Support job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Consultant (TSC I)

Technical Support Consultant (TSC I)

Access Control Devices, Inc

Benton, AR • On-site

Full-time

Posted 8 hours ago

Job description


ACDI is a rapidly growing Professional Services Company that sells and supports dynamic print management, capture, electric vehicle charging, and cost-recovery solutions to streamline office technology and the document lifecycle in a distributor-reseller environment. We have channel distribution and development partnerships with many of the largest copier and printer manufacturers worldwide, including Samsung, Xerox, Sharp, Canon, Ricoh, Konica-Minolta, Toshiba, Lexmark, and others. From hardware payment solutions, proximity card readers, and EV charging stations to digital workflow automation, fleet management, and analytics software, ACDI's extensive portfolio pairs seamlessly with its industry-leading project coordination, installation, marketing, and sales expertise.
As we continually seek to develop progressive new solutions for our partners, we look to hire only the best and brightest. Hard work, commitment, and relationships have propelled ACDI to the status of the most respected partner in the dealer channel. If you covet an opportunity to be a part of a company with no limits, then we may be looking for someone like you!
Technical Support Consultants I @ ACDI
Here at ACDI, our Technical Support Consultants I (TSC I) help deliver support services to our clients that optimize business value from our core products at ACDI.
The Technical Support Consultant I will be involved in post-sales support engagements to provide ongoing technical and customer support for our hardware/software products and therefore requires excellent communication and technical skills.This role is multi-faceted and the individual will be required to handle inbound technical problems, customer service issues, remote web-based support, internet chat support sessions, and end-user training.
When the Technical Support Consultant I is not being utilized for support engagements, they will be involved in developing reports for current known issues, building their technical skills around our products and solution, or training other consultants in best practices and helping to create documentation or templates around current support offerings.
Successful team members will support ACDI's mission, vision, and core values.
ACDI's Technical Support Consultant I's Responsibilities:
  • Must have a passion for customer service and ensuring that every customer interaction is a positive one.
  • Provide post-sales technical support for our customer base consisting of both end-users and dealers using the following support medium: Phone, Email, Chat, etc.
  • Quickly and accurately diagnose and resolve first line support issues
  • Handle automatic support ticket queues and ensure quick and professional responses
  • Ability to escalate issues to second line support when required
  • Resolve questions regarding solutions, services, and training
  • Provide creation/updating of training materials for end users and dealer technicians
  • Ensure proper communication occurs with end users, dealer reps, and ACDI employees in terms of providing timely status reports
  • Train key personnel and managers on software, hardware, and supporting workflow
  • Work across multiple departments to ensure collaborative efforts and improvements are being implemented, documented, and shared
  • Responsible for achieving and maintaining organizational requirements for ticket quality and time utilization
  • Support a variety of application platforms and systems
  • Document and utilize solutions through use of a knowledge base, white papers, training sessions and other available educational tools
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Some after-hours and/or holiday work required
  • Contribute to the team in a positive manner at all times
  • Maintain a complete understanding of and adhere to all ACDI policies, procedures, and processes
  • Maintain a positive organizational culture while upholding ACDI's mission, vision, and core values

Experience & Education Requirements
  • High School diploma, preferred Associates Degree, and a minimum of 1+ years of technical support experience or the equivalent combination of education and experience required
  • Technical certificates obtained from A+, Network+, Security+ (at least one of the following or equivalent)
  • Prior experience with administering any of the following will set you apart: Server, Network, and Database.
  • Obtaining PaperCut Technical certificates is required within 90 days
  • Must have a basic understanding of:
    • Desktop Operating Systems : Windows, Mac OS or Linux
    • Server OS: Windows or Linux
    • Mobile Operating Systems: Chrome OS or Android or iOS
    • Microsoft Office
    • Networking including: DNS, DHCP, and troubleshooting connectivity between two end point devices
    • Remote Desktop Support
    • Installing and supporting Printers
  • Experience in any of the following will set you apart:
    • Print Management Software such as PaperCut
    • Virtualization Technology: VMWare, HyperV, Citrix
    • Scripting languages: Powershell, Batch, or Shell
    • Programming Languages: JavaScript or Python
    • Database: MS SQL, MySQL, Oracle
    • Google Workspace
    • Zoho Suite
    • MDM Software such as: Intune, JAMF, Munki
  • Experience exercising discretion and confidentiality with sensitive company or team information
  • Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work

Physical Requirements
  • Must be able to stand or sit for prolonged periods of time
  • Must be able to lift 15 pounds
  • Ability to travel and fly on a commercial airliner if needed
  • May be required to furnish a passport or other identity documents for international travel

Supervisory Responsibility
  • This position has no supervisory responsibilities.

Work Environment
  • Moderate noise level, bullpen environment located at ACDI headquarters
  • Fast-paced, encouraging, and positive
  • Employee may be required to furnish adequate internet services, mobile services and devices necessary to receive business communications on a continual basis

Other Duties
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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