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Microsoft Chat Support Jobs in Oregon (NOW HIRING)

Lone Wolf Technologies

OR

$26 - $28.50/hr

Chat support experience is a plus * Knowledge of Lone Wolf Foundation is a plus * Proficient with Microsoft Office Suite or related software $26 - $28.50 an hour apply for this job

Aston Carter

Order Entry Specialist

Beaverton, OR · On-site

$23 - $26/hr

Use Microsoft Office, including Excel, to track orders, update records, and manage related ... Background in call center, chat support, or high-volume customer contact environments is an ...

Aston Carter

Order Entry Specialist

Beaverton, OR · On-site

$23 - $26/hr

Use Microsoft Office, including Excel, to track orders, update records, and manage related ... Background in call center, chat support, or high-volume customer contact environments is an ...

Laserfiche

$29.33 - $37.50/hr

Provide phone, chat, email and remote support for the Laserfiche software to resellers and ... Familiarity with troubleshooting Cloud and self-hosted Microsoft platforms. * Ability to thrive in ...

Laserfiche

OR

Provide phone, chat, email and remote support for the Laserfiche software to resellers and ... Familiarity with troubleshooting Cloud and self-hosted Microsoft platforms. * Ability to thrive in ...

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Microsoft Chat Support information

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$15

$27

$47

How much do microsoft chat support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for microsoft chat support in Oregon is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $30.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Microsoft Chat Support?

To thrive as a Microsoft Chat Support representative, you need a strong understanding of Microsoft products and services, excellent problem-solving skills, and a high school diploma or equivalent, with some employers preferring prior technical support experience. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is important, while certifications such as Microsoft Certified: Fundamentals may be an asset. Strong written communication, patience, and active listening skills help you effectively assist customers in a fast-paced online environment. These abilities ensure efficient issue resolution, high customer satisfaction, and the ability to adapt to evolving product updates and customer needs.

What is a Microsoft Chat Support?

A Microsoft Chat Support job involves assisting customers with troubleshooting, technical issues, or account-related concerns through online chat. Support agents provide real-time guidance, answer queries, and help users resolve problems related to Microsoft products and services. This role requires strong communication skills, product knowledge, and the ability to offer efficient solutions while maintaining a positive customer experience.

What are the typical daily responsibilities of a Microsoft Chat Support?

As a Microsoft Chat Support representative, your day-to-day tasks typically include responding to customer inquiries via online chat, diagnosing technical issues, offering step-by-step solutions, and escalating complex problems to specialized teams when necessary. You may also guide customers through product installations, troubleshoot software or account issues, and document interactions in a ticketing system. Collaboration with other support agents and technical teams is common to ensure seamless customer service. Staying up to date with the latest Microsoft product updates and knowledge base articles is also important for delivering accurate assistance.

How do you become a Microsoft Chat Support?

To become a Microsoft Chat Support agent, candidates typically need strong communication skills, customer service experience, and familiarity with Microsoft products and support tools. Relevant certifications, such as Microsoft Certified: Fundamentals, can be beneficial, and roles often require a high school diploma or equivalent. Training is usually provided by the employer to familiarize new agents with company-specific procedures and systems.

Does Microsoft offer chat support?

Microsoft offers chat support for its products and services, including technical assistance for Windows, Office, and Azure. Customer support agents often provide help through live chat on the official Microsoft support website, and chat support is available for certain issues and account types. Microsoft support roles, such as chat support agents, typically require good communication skills and familiarity with Microsoft products.
What are popular job titles related to Microsoft Chat Support jobs in Oregon? For Microsoft Chat Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Microsoft Chat Support jobs in Oregon look for? The top searched job categories for Microsoft Chat Support jobs in Oregon are:
Microsoft Chat Support jobs near you
Infographic showing various Microsoft Chat Support job openings in Oregon as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $57,283 per year, or $27.5 per hour.

Customer Support Representative

Lone Wolf Technologies

OR

$26 - $28.50/hr

Full-time

Posted 16 days ago

Job description

We're here to make real estate transactions simpler by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. As the industry continues to evolve, we remain committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.

As a Customer Support Representative, you will provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use accounting knowledge when needed, resolve or escalate issues, and deliver an exceptional customer experience.

What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$26 - $28.50 an hour
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