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Remote Zendesk Chat Support Jobs in Oregon (NOW HIRING)

Lone Wolf Technologies

Customer Support Representative

OR · On-site +1

$26 - $28.50/hr

Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred * Knowledge of Remote Desktop is an asset * Chat support experience is a plus * Knowledge of Lone Wolf ...

Quince

Customer Experience Team Manager

OR · Remote

$75K - $95K/yr

... chat, phone, social). * Drive team performance and KPIs (CSAT, response times, retention, QA) with ... or support leadership, including 2+ years managing high-volume, remote customer service teams ...

Talkspace

Senior Client Support Representative

OR · On-site +1

$19.25 - $26.50/hr

Familiarity with Zendesk, Atlassian (Jira, Confluence), Looker is a plus. Experience with Workforce ... PTO and Remote First Environment * Regular team events, including Wellness Workshops and Team ...

New

Higher Logic

Technical Customer Support Specialist

OR · On-site +1

... chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing ... Experience with CRM (Zendesk or Salesforce), Jira/Confluence To protect yourself against the ...

ClickHouse

Senior Technical Customer Support Engineer

OR · On-site +1

This is a customer-facing role that will include interactions via chat, calls, Slack messages, and ... Strong communication skills and the ability to work fully remote with reliable connectivity * A ...

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Remote Zendesk Chat Support information

What is the difference between Remote Zendesk Chat Support vs Remote Live Chat Agent?

AspectRemote Zendesk Chat SupportRemote Live Chat Agent
Primary RoleManage customer interactions via Zendesk Chat platformHandle live chat inquiries across various platforms
Required SkillsZendesk platform knowledge, customer service skillsCustomer service, communication, multi-platform familiarity
Work EnvironmentRemote, customer support centers, tech companiesRemote, e-commerce, service industries
CertificationsZendesk certification helpful but not mandatoryCustomer service certifications beneficial

Remote Zendesk Chat Support and Remote Live Chat Agent roles both involve assisting customers via live chat. Zendesk Support specialists focus specifically on managing interactions within the Zendesk platform, often requiring platform-specific knowledge. Live Chat Agents may handle inquiries across multiple platforms and industries. Both roles are remote, customer-focused, and require strong communication skills, but Zendesk Support roles emphasize platform expertise, while Live Chat Agents may need broader multi-platform experience.

Does remote Zendesk Chat Support allow remote work?

Remote Zendesk Chat Support roles typically allow agents to work from home, provided they have a reliable internet connection and the necessary technical setup. These positions often involve using Zendesk's chat platform and may require specific scheduling or availability requirements. Employers generally offer flexible or fixed schedules depending on the company's policies.

How do you become a remote Zendesk Chat Support agent?

To become a remote Zendesk Chat Support agent, candidates typically need customer service experience, strong communication skills, and familiarity with Zendesk or similar support platforms. Many employers require a high school diploma or equivalent and may prefer prior experience in chat or email support. Training is often provided, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Zendesk Chat Support jobs in Oregon?

The most popular types of Zendesk Chat Support jobs in Oregon are:

What are popular job titles related to Remote Zendesk Chat Support jobs in Oregon?

For Remote Zendesk Chat Support jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk Chat Support jobs in Oregon look for?

The top searched job categories for Remote Zendesk Chat Support jobs in Oregon are:

What cities in Oregon are hiring for Remote Zendesk Chat Support jobs?

Cities in Oregon with the most Remote Zendesk Chat Support job openings:

Remote Zendesk Chat Support jobs near you

Customer Support Representative

Lone Wolf Technologies

OR • On-site, Remote

$26 - $28.50/hr

Full-time

Posted 28 days ago

Job description

We're here to make real estate transactions simpler by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. As the industry continues to evolve, we remain committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.

As a Customer Support Representative, you will provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use accounting knowledge when needed, resolve or escalate issues, and deliver an exceptional customer experience.

What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$26 - $28.50 an hour
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