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Home Based Text Chat Support Jobs in Oregon (NOW HIRING)

Lone Wolf Technologies

OR

$26 - $28.50/hr

Support customers through email case work on Lone Wolf's Back Office product, with phone and chat ... Recognize opportunities for improving product and customer experience based on the feedback you ...

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Home Based Text Chat Support information

Are chat support jobs legit?

Home based chat support jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. They typically require good communication skills, basic computer knowledge, and sometimes specific training or certifications. Job seekers should verify the employer's credibility and avoid roles that ask for upfront payments or personal financial information.

What is the difference between Home Based Text Chat Support vs Customer Service Representative?

AspectHome Based Text Chat SupportCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote
Communication MethodText chatPhone, email, in-person
Required SkillsTyping speed, written communicationVerbal communication, problem-solving
Common CertificationsCustomer service, communication skills

Home Based Text Chat Support focuses on assisting customers via written chat, often from home, requiring strong typing and written communication skills. Customer Service Representatives may handle multiple communication channels, including calls and emails, and often work in office settings. Both roles serve customer needs but differ mainly in communication method and work environment.

How to make $1000 a week remotely?

Home Based Text Chat Support roles typically pay per hour or per chat, with earnings depending on the number of hours worked and the pay rate, which can range from $10 to $20 per hour. To make $1000 weekly, you would need to work approximately 50 to 100 hours at these rates, often requiring strong communication skills and consistent availability. Increasing your earning potential may involve taking on multiple clients or roles, improving your skills, or seeking higher-paying companies within the support industry.

How do I become a text chat agent?

To become a home-based text chat support agent, you typically need good communication skills, basic computer literacy, and sometimes prior customer service experience. Many employers require applicants to pass a skills assessment or training program and have a reliable internet connection and a quiet workspace. Some roles may also require familiarity with chat platforms or specific software tools.

How much does Amazon customer service chat pay?

Home Based Text Chat Support roles at Amazon typically pay between $10 and $15 per hour, depending on experience and location. Compensation may also include performance bonuses and flexible scheduling, with some positions offering additional benefits for remote work.
What are popular job titles related to Home Based Text Chat Support jobs in Oregon? For Home Based Text Chat Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Home Based Text Chat Support jobs in Oregon look for? The top searched job categories for Home Based Text Chat Support jobs in Oregon are:
What cities in Oregon are hiring for Home Based Text Chat Support jobs? Cities in Oregon with the most Home Based Text Chat Support job openings:
Home Based Text Chat Support jobs near you

Customer Support Representative

Lone Wolf Technologies

OR

$26 - $28.50/hr

Full-time

Posted 9 days ago

Job description

We're here to make real estate transactions simpler by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. As the industry continues to evolve, we remain committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.

As a Customer Support Representative, you will provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use accounting knowledge when needed, resolve or escalate issues, and deliver an exceptional customer experience.

What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$26 - $28.50 an hour
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