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Chat Agent Jobs in Oregon (NOW HIRING)

Cresta

Solutions Engineer, AI Agent

OR · On-site +1

Be the AI Agent expert . Serve as the go-to internal and external expert on Cresta's AI Agent ... Experience with Conversational AI, contact center platforms, or voice/chat automation technologies

Netflix

OR

$466K - $750K/yr

The Opportunity The Agent Platform team gives Netflix engineers the infrastructure to go from zero ... The work has moved well beyond chat completions. Teams across Netflix are now building agents ...

ShopMy

OR · On-site

$15 - $19.75/hr

In this role you sit between the people an agent serves and the agentic system itself. You deeply understand the client's need, whether that client is an internal team or an external brand or creator ...

MyFreightWorld

Remote 1099 Freight Agent MyFreightWorld Carrier Management, Inc | United States (Remote) About the Role MyFreightWorld is growing, and we're adding experienced Freight Agents to our team nationwide.

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All JobsChat Agent JobsChat Agent Jobs in Oregon

Chat Agent information

See Oregon salary details

$5

$18

$26

How much do chat agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for chat agent in Oregon is $18.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.34 per hour, depending on experience, location, and employer.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

Are chat agent jobs legit?

Chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Oregon? The most popular types of Chat Agent jobs in Oregon are:
What are popular job titles related to Chat Agent jobs in Oregon? For Chat Agent jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Chat Agent jobs in Oregon look for? The top searched job categories for Chat Agent jobs in Oregon are:
What cities in Oregon are hiring for Chat Agent jobs? Cities in Oregon with the most Chat Agent job openings:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Oregon as of August 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $37,707 per year, or $18.1 per hour.

Solutions Engineer, AI Agent

Cresta

OR • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

About the role:

As a Principal Solutions Engineer, AI Agent you will serve as the dedicated expert on AI Agent technology, a specialist resource who engages early in the sales cycle to drive and support AI Agent opportunities alongside our Core Solutions Engineering team. You bring expertise that Core SEs can pull in at the right moments, owning the AI Agent technical narrative end-to-end: from workshop facilitation and use case design through high-stakes demos and API discovery. You are a force multiplier who makes every AI Agent opportunity stronger.

Responsibilities:
  • Be the AI Agent expert. Serve as the go-to internal and external expert on Cresta's AI Agent capabilities, engaging early in the sales process to establish technical credibility and accelerate opportunity velocity.
  • Work hand-in-hand with Core SEs. Partner closely with Core SEs as the AI Agent specialist, owning the AI Agent technical narrative.
  • Lead AI Agent workshops. Design and facilitate technical discovery workshops with prospective customers to explore AI Agent use cases, define implementation scope, and align on a path to value, translating business problems into agent-powered solutions.
  • Own use case and API discovery. Lead deep-dive technical discovery sessions to surface, propose, and refine AI Agent use cases. Evaluate integration requirements and API feasibility to give the deal a solid technical foundation.
  • Support high-stakes AI Agent demos. You step in to own the most complex and high-stakes AI Agent demonstrations in partnership with the Core SE team.
  • Engage early as a specialist resource. Enter opportunities early, helping to qualify and shape AI Agent deals before proof-of-value, bringing depth and structure to the technical conversation from the start.
  • Build the business case. Partner with Sales Directors and Core SEs to translate AI Agent solutions into financial ROI models, contributing to ROI workshops and framing the business case in terms that resonate with economic buyers.
  • Partner with FDX. Collaborate closely with Forward Deployed PMs and Engineers in both directions, ensuring smooth handoff from pre-sale to deployment and pulling FDX learnings on agent performance, edge cases, and customer outcomes back into pre-sale positioning and discovery.
  • Close the product feedback loop. Synthesize patterns from AI Agent opportunities and provide structured feedback to Product and Engineering, accelerating Cresta's roadmap to stay ahead of enterprise demand.
  • Elevate the SE team's AI Agent fluency. Share expertise across the broader SE organization through enablement, playbooks, and informal coaching, raising the team's collective capability.
Qualifications We Value:
  • 5+ years in a customer-facing technical role, with at least 1-3 years in pre-sales selling to large enterprises
  • Hands-on experience designing, building, or selling AI Agents or agentic AI systems, including familiarity with agent frameworks, orchestration patterns, and LLM-based architectures
  • Practical understanding of APIs, integration patterns, and how enterprise systems connect to AI Agent workflows
  • Experience with Conversational AI, contact center platforms, or voice/chat automation technologies
  • Demonstrated ability to make complex AI concepts accessible, translating technical depth into clear business value for both technical and non-technical stakeholders
  • Natural workshop facilitator and collaborator, equally comfortable whiteboarding with a prospect's engineering team and presenting to a C-suite audience
  • Highly organized, meticulous in preparation, and relentlessly focused on delivering excellent prospect experiences
  • Resourceful problem-solver who can navigate ambiguity, rally internal support, and drive complex technical conversations to a clear outcome
  • Ability to write Python for prototyping, scripting, or demo customization is a plus
  • Familiarity with Salesforce.com and enterprise contact center technologies is a plus
  • You embody our core values
Perks & Benefits:We offer a comprehensive and people-first benefits package to support you at work and in life:
  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta 

Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.  

OTE Range: $160,000-$205,000 + variable & Offers Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai 

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