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Chat Agent Jobs in Oregon (NOW HIRING)

Netflix

OR

$466K - $750K/yr

The Opportunity The Agent Platform team gives Netflix engineers the infrastructure to go from zero ... The work has moved well beyond chat completions. Teams across Netflix are now building agents ...

MarketSource

Responsibilities Summary The Licensed Agent Seasonal is responsible for connecting with our client ... email, chat and paper * Ability to move between varying types of inquiries within the same shift

MarketSource

$18 - $21/hr

Responsibilities Summary The Licensed Agent Seasonal is responsible for connecting with our client ... email, chat and paper * Ability to move between varying types of inquiries within the same shift

MarketSource

$18 - $21/hr

Responsibilities Summary The Licensed Agent Seasonal is responsible for connecting with our client ... email, chat and paper * Ability to move between varying types of inquiries within the same shift

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Respond promptly to user inquiries and support requests received via phone, email, chat, or ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Respond promptly to user inquiries and support requests received via phone, email, chat, or ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Respond promptly to user inquiries and support requests received via phone, email, chat, or ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Respond promptly to user inquiries and support requests received via phone, email, chat, or ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Respond promptly to user inquiries and support requests received via phone, email, chat, or ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Respond promptly to user inquiries and support requests received via phone, email, chat, or ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Respond promptly to user inquiries and support requests received via phone, email, chat, or ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Respond promptly to user inquiries and support requests received via phone, email, chat, or ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Respond promptly to user inquiries and support requests received via phone, email, chat, or ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Respond promptly to user inquiries and support requests received via phone, email, chat, or ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Respond promptly to user inquiries and support requests received via phone, email, chat, or ...

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Showing results 1-20

All JobsChat Agent JobsChat Agent Jobs in Oregon

Chat Agent information

See Oregon salary details

$5

$18

$26

How much do chat agent jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for chat agent in Oregon is $18.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.34 per hour, depending on experience, location, and employer.

How does a Chat Agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What are Chat Agents?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How to make $1000 a week remotely?

A chat agent can earn $1000 a week remotely by working multiple shifts, providing high-quality customer support, and gaining experience to handle more complex inquiries. Increasing hourly rates through specialized skills or certifications and working for multiple clients or companies can also boost income. Consistent performance and efficient communication are key to reaching higher earnings in this role.

How do I become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and sometimes prior customer service experience. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or tools. Having a quiet work environment and being able to work flexible hours can also be beneficial.

What are the key skills and qualifications needed to thrive as a Chat Agent, and why are they important?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How much do chat agents make?

Chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or performance-based bonuses, especially for agents with specialized skills or certifications in customer service tools.

Are chat agent jobs legit?

Chat agent jobs are legitimate positions where individuals handle customer inquiries via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What Does a Chat Agent Do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Oregon? The most popular types of Chat Agent jobs in Oregon are:
What are popular job titles related to Chat Agent jobs in Oregon? For Chat Agent jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Chat Agent jobs in Oregon look for? The top searched job categories for Chat Agent jobs in Oregon are:
What cities in Oregon are hiring for Chat Agent jobs? Cities in Oregon with the most Chat Agent job openings:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Oregon as of July 2026, with employment types broken down into 72% Full Time, 17% Part Time, 7% Temporary, and 4% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $37,707 per year, or $18.1 per hour.
Manager VPN with AI & Digital Operations

Manager VPN with AI & Digital Operations

Lumen Technologies

OR • Remote

Other

Medical, Life

Posted 17 days ago

Lumen Technologies rating

8.6

Company rating: 8.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

6th of 82 rated telecommunications companies

Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

We are seeking a highly driven and results-oriented leader to manage VPN Service Delivery while also owning the strategy, ideation, and execution of AI, chat, and automation initiatives across the organization. This role is responsible for overseeing end-to-end VPN order delivery, ensuring first-time-right performance, and driving operational excellence through data-driven decision-making and continuous improvement. 

In addition to core service delivery responsibilities, this leader will spearhead digital transformation efforts by developing and scaling automation and AI-driven solutions, supported by disciplined delivery governance and operational analysis. The role requires a balance of hands-on execution and strategic leadership, including building and developing a high-performing team. Success will be measured by improvements in cycle time, cost efficiency, service quality, and adherence to Responsible AI and data governance standards within a fast-paced telecommunications environment. 

Location
This is a remote, work-from-home position. Candidates must reside in the United States.
The Main Responsibilities

Lead Service Delivery Operations 

  • Manage day-to-day VPN order delivery across multiple regions and customer segments 
  • Ensure timely, accurate provisioning aligned with customer SLAs and business goals 
  • Drive performance against key metrics including FTR (First Time Right), cycle time, and backlog health 

Drive Process Improvement & Automation 

  • Identify process gaps and lead initiatives to improve efficiency, quality, and scalability 
  • Champion automation and simplification efforts to reduce manual work and errors 
  • Partner with cross-functional teams to implement sustainable solutions 

Performance Management & Reporting 

  • Establish clear performance expectations and track team productivity and quality 
  • Analyze operational data to identify trends, risks, and opportunities 
  • Deliver executive-level reporting with actionable insights and recommendations 
  • Cross-Functional Leadership 
  • Collaborate closely with Design/TDG, Field Operations, Offnet/Build, and Customer Experience teams 
  • Act as a point of escalation for complex orders and customer-impacting issues 
  • Drive alignment across teams to ensure seamless order flow and issue resolution 
Continued...

AI & Chat Strategy, Ideation & Value Realization 

  • Build and maintain a prioritized AI/automation roadmap tied to business objectives (defect removal, cycle time, cost out, revenue enablement). 
  • Run structured ideation (workshops, office hours, intake) to capture highvalue chat use cases across business functions. 
  • Establish "value by design": define hypotheses, baselines, and target benefits for each use case (e.g., hours saved, cost avoided, NPS impact), and ensure every release has measurable outcomes. 
  • Translate ideas into clear user stories, success criteria, and risk/controls; create business cases with ROI, effort, and dependencies. 
  • Rapidly prototype chat/agent flows (prompts, intents, orchestrations) and lead pilot experiments; document reusable patterns and standards. 
  • Partner with Security, Compliance, and Data Governance to meet responsible AI standards (privacy, fairness, transparency) and regulatory obligations. 

Resource & Budget Management 

  • Build dashboards and operational scorecards (adoption, time saved, quality, compliance) to guide decisions and show value. 
  • Identify automation opportunities and policy/role changes needed to unlock impact; partner to implement and measure improvements. 

Innovation, Cost Reduction & Efficiency 

  • Lead crossfunctional Kaizen/Lean sprints to remove waste (handoffs, rework, queue time) and instrument processes for observability. 
  • Industrialize wins: standardize playbooks, reusable components, and reference architectures (e.g., agents, copilots, RPA, Power Platform). 
  • Achieve 18,000+ hours of efficiency improvement across the organization. 
Continued...

Delivery Excellence & Governance 

  • Operate a tight release cadence (backlog hygiene, Definition of Ready/Done, change management) with clear entry/exit criteria. 
  • Enforce quality gates (testing, security reviews, data quality) and manage operational readiness (runbooks, SLAs, oncall). 
  • Publish executiveready updates (milestones, benefits realized vs. target, risks/mitigations) and maintain auditready documentation. 

Change Management & Enablement 

  • Create lightweight enablement (playbooks, prompt libraries, short demos) that make chat solutions stick. 
  • Evangelize best practices; host "art of the possible" sessions and help teams become data guardians of their content for AI use. 
  • Coordinate with Security/Legal on responsible AI standards, access controls, and data classification. 

Stakeholder Leadership & Partnership 

  • Work closely with Operations leaders, Product owners, Engineering, Security, HR, and Finance to align roadmaps, budgets, and controls. 
  • Translate business priorities into technical work; resolve tradeoffs quickly with a bias to action and customer impact. 
  • Provide executiveready updates and evidence of impact; resolve blockers quickly and transparently. 

People, Culture & Leadership 

  • Lead, coach, and develop an inclusive, highperformance team to achieve individual and organizational goals. 
  • Set clear expectations, priorities, and performance standards aligned to business objectives. 
  • Conduct regular 1:1s, performance reviews, and development planning. 
  • Provide regular feedback, recognition, and career development support 
  • Identify skill gaps and enable training, mentoring, and career growth opportunities. 
  • Monitor workload, capacity, and team health to ensure sustainable performance. 
  • Cultivate a culture of experimentation with guardrails-failing fast, learning fast, scaling what works. 
  • Foster a culture of accountability, inclusion, and continuous improvement; recognize and reward strong performance and contributions.
What Success Looks Like
  • Drive significant (defined by department goals) reduction in delivery cycle time. 
  • Drive annualized cost reduction and avoidance. 
  • 100% adherence to Responsible AI and data governance controls. 
What We Look For in a Candidate
  • Minimum: Bachelor's Degree and 3+ years of related business operations management experience. 
  • Strong discipline in maintaining a usecase backlog and governance process from intake triage discovery pilot production, including readiness across security, privacy, and data access. 
  • Skilled at translating ideas into clear user stories with success criteria, risk/controls, ROI modeling, and dependency mapping. 
  • Promotes a culture of accountability, inclusion, and continuous improvement. 
  • Excellent collaboration and effective listening skills. 
  • Strong attention to detail and superior organizational skills. 
  • Proven ability to present information to various levels in organizations. 
  • Understanding of project management.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$105,786 - $141,047 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$111,074 - $148,099 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$116,364 - $155,152 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

  • Benefits
  • Bonus Structure

#LI-Remote

Requisition #: 341911

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

What Lumen Technologies employees say

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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